Sportsman's GuideReviews 79

Now I remember why I never order from Sportsmans Guide! So went to order a small wood stove. Shipping said $14.99. Used a $20 off coupon. Then finished my check out. I never saw the total for the order until I finished my purchase. The shipping jumped to $24.99 with a $2.99 fuel surcharge. Then tax was added Then tax of $2.99 was added for shipping? And finally just to make sure they get all they can out of you.99 for purchase protection. I called and canceled the order. I will never order from them again! Went to Amazon cost more initially and tax again was added but with free shipping. In the end I saved $5.00 over purchasing from Sportsmans Guide.

I have never been able to use a discount code sent to me from sportsmansguide.com. They don't tell you that the code can't be used with gun purchases, they just say "use this code for your next purchase over a certain amount". And when I make a purchase over the "certain amount", I'm not able to use the discount code. Other than that, I probably would have given them 5 stars.

Ordered a two pack of surplus work gloves. Received 3 right hands and 1 left hand. Contacted for replacement. They only do return/refunds then I could reorder. Plus ordered a couple hats that said one size fits most...most children I guess. Size was clearly marked as "M" inside. They only partially refunded the order due to the value of the items vs shipping it back to them. I wrote a couple reviews for the items on their site that posted for a day then mysteriously disappeared. They lost a customer.

I ordered a pair of boots for my wife there was a 10% off coupon that said would be applied f at checkout also I noticed there was a sale but it was less than what they put on the invoice and I tried to correct and it didn't correct it called the sales rep to see what deal was and she wouldn't even let me get that far and wouldn't give me my 10% discount because I couldn't remember what the number was although she knew who I was and where I was and what order I was talking about despite the fact that I've been with this company for 26 years over the 26 years paying him $49 a month along that company that's over 1200 dollars that I've paid to get this crappy service I will not ever buy from them again after making a complaint now they say I can't return item that I haven't even received yet so save your money don't deal with these people something happened she used to be halfway decent company I'm sorry I recommended them so many people now I've got to go around warn everybody what they've turned into me nothing but a bunch of scammers you'll notice in there online thing you won't find a phone number you got to dig for it you won't find a thing at to get a refund or anything like that you got to dig for it if you want to praise him or order some more oh that's really easy to find click click and you're there other than that you better get out your phone to start calling and then you're not going to get anybody a crappy sales rep it won't listen to anything you got to say it was just a big snotty personality never used to be that way in fact it wasn't that way a couple years ago and like I say I've been with him for 26 years another sign of the times and another business bites and dust

Bought a pair of boots from these idiots on Amazon, they canceled my order when I asked why they hadn't shipped the boots out yet. AFTER, yes AFTER they canceled my order, they took the money for the boots from my account and now I'm being told by Amazon I have to wait 3 days before there's any chance to get my money back! DO NOT PURCHASE FROM THIS SCAM COMPANY! If I had seen all the negative reviews beforehand I wouldn't have made the purchase but figured I'd be ok since I was going through Amazon, guess not

Sportsman's gouge. I am still wondering why i tried them again. Moth to an enticing flame with amnesia of the last misadventure i'd had with them. It took forever to get the detailed invoice will all charges itemized; after you order is is not online, but a paper copt is in the box. Inspect your online order carefully should you, in a weak moment be tempted to do biz with these pirates. There were two line items that made no sense: a california shipping tax and a fuel surcharge. California has no such tax and i called the the shipper, fedex and they had no fuel sucharges. And unless you uncheck the box, they will charge a buck for shipping insurance. Against what? Their own incompetence? Sheesh. They are liars, cheats and fraudsters! Do not support them! Stay away!

Worst experience ever. I ordered 1000 rounds of 9mm from these guys when it was.13¢ a round. This was right before Ammo skyrocketed in 2020 during Covid. When I ordered the ammo, it was listed as "in stock", which is why I bought it. Keep in mind other sites had it for the same price or relatively close, but this website (Sportsman's Guide) SEEMED reputable. As I ordered it from them, I did not order it from anywhere else as again, it showed as "in stock". After ordering it from Sportsman's Guide, the price of ammo shot up to.25¢ a round at EVERY website, and then up to.50¢ a round. This happened within 2 weeks.

I contacted them and asked when the order would ship, but received no response. I received an automatic email after this, where they said that the ammo was back-ordered. I emailed them to ask why would an "in-stock" item, that continued to show in stock after I ordered it, be back-ordered. I received no response from them, even after several new customer service requests directly from their website. Despite continued phone calls and emails, they never responded. With ammo prices now through the roof, I had no choice but to wait for the ammo to arrive whenever it came back in stock.

Approximately 3 months later, I received an email from them saying, "your order is ready to ship. Do you still want it?" But, they already charged me for it, why wouldn't I want it?

I didn't see the email for 2 days, but I immediately responded and said "of course, I want the ammo that I already paid for". Well, then I received another email that said, "your order has been canceled." Why would they want to cancel my order you'd ask? Why sell me 1000 rounds of ammo for.13¢ a round when ammo is now.50¢ a round?

I believe they probably did this to everyone that ordered during that time, saving themselves hundreds of thousands of dollars.

I will share this review on review sites for the rest of my life or until they go out of business. I continually emailed and called them for 6 months after this and I NEVER received a response or compensation from them.

Avoid this company like the plague.

EDIT: I was able to get a hold of the company after sending them multiple emails telling them that I had been reviewing my experience with their company at any website I could share it on. They finally emailed me, apologized, and offered to sell me any in-stock item. I asked them if they were going to honor the original price. They emailed back and stated that I could buy ammo at the price that is listed on their webpage... for those of you following along, that price is much more than.13¢ a round.

I say again, avoid at all costs.

So SG sells a lot of cheap jack outdoor stuff, and have a bad rep for lousy service and censoring reviews. DO NOT buy big ticket items from them! Or ammo, since its non returnable. But, they have a lot of good European military surplus, cheap. Great deals can be had if you know what to look for and what to avoid, since there is a lot of cheap Chinese stuff mixed in with the actual military surplus. The real stuff will have the name of a country ("Swiss Army Work overalls" etc). A lot of this stuff is well made and rugged, and as long as its not tactical looking or camo its cheap, cheap, cheap. Swedish CD surplus shirts, 4 for $8, Swiss made work pants 5 for $15, etc. Stick to the real surplus!

I bought a seed/fertilizer spreader for my UTV from SG for $143.99. Two week later they drop the price to $98.99. I emailed them that I felt like they needed to credit me the difference. They email me back that it had been over 30 days since I purchased the item and they weren't going to do anything. I told them that I had bought thousands of dollars worth of items from them in the last three years and if this is the way they were going to treat their customers, I would never buy anything else from them. There are too many good companies out there that aren't rip off artist. They need to bone up on customer service because they have none now.

They messed with the wrong girl. I give reviews on every company. To start, it is now December 22nd and they received my gun on December 13th sending me a return email saying the refund was processed and I STILL DONT HAVE MY MONEY IN MY ACCOUNT. I WILL BE FILING CLAIM WITH MY BANK AS I HAVE BEEN INSTRUCTED TO DO. Also, THEY SENT ME THE WRONG $#*!ING GUN AND LIED TO ME! I ordered a Springfield XDS-S Semi Automatic 9mm, 3.3 barrel 8+1/9+1 rounds and they sent me a COMPLETELY DIFFERENT MODEL (7+1/8+1/) AND TRIED TO TELL ME THIS IS WHAT I ORDERED YET DO THEY KNOW I HAVE A PICTURE OF MY CHECKOUT PAGE! Not to mention, THEY CHARGED ME A 15% RESTOCKING FEE AND A SHIPPING CHARGE THAT NEVER EVEN MADE IT TO MY FFL DEALER TAKING AWAY ABOUT $60 OFF MY TOTAL ORDER! I had called and spoke with about 3 different people and they all told me the same thing that I wouldn't be charged because it never even made its way to the FFL dealer and than by the time I got around to speaking with the supervisor he tries to tell me that "I was told the fees were going to be applied" which is a BOLD FACE LIE AND I ASKED FOR THE PHONE RECORDINGS AND I GUESS THEY DONT RECORD CALLS. These people are LIARS, UNPROFESSIONAL, SCAM ARTISTS, AND RUDE EMPLOYEES! DO NOT BUY ANYTHING FROM THEM OR THEY WILL SCREW YOU OVER! SINCERELY ONE $#*!ING ANGRY GIRL.

Over the years, I've made numerous online firearms purchases, and they have always been a straightforward experience, despite the necessary paperwork, licensing, and shipping requirements.

Sportsman's guide COMPLETELY ruined that. In starting a custom rifle build, I decided to purchase a stripped Remington M700 action from them. I made the purchase on Thanksgiving Day, and selected one of their "Preferred" FFL dealers to make the transfer. I made a couple attempts to call this preferred dealer of theirs, but got only voicemail. I assumed this was because of the holiday weekend. Sportsmans Guide shipped the action on Monday (so of course I assumed their FFL preferred dealer relationship was all Kosher). I then received a call saying that the dealer was out of business, and that they were cancelling the order. Normally, this wouldn't be a huge deal, more of an inconvenience... however they are charging me a 15% restocking fee, a $5 firearm fee, and are refusing to refund the withheld CA sales tax (even though they are a MN company).

I called numerous times to try and make the order work. The options I offered were: 1. Issue a full refund, since I had followed their policy in trying to contact one of their "prefered" dealers and they shipped without verification. 2. Allow me to pay the fees (shipping/processing) associated with just shipping it back to the FFL of my choice 3. Issue me a full refund in store credit.

They promised a call back within a business day. I never got it, so I called them back a few days later. Talking to numerous people, they refused to make anything work to make a happy customer. They've definitely lost all future business from me.

Used the store discount free shipping coupon using their in store buyers club 4-pay plan only to be charged later on my creditcard. When I tried to get my money back I was spoken to like a child. Credit department employee treated me like I was taking her money. When I asked to speak to someone else they put me on hold for 15 minutes hoping I'd go away.
Thank goodness for Creditcard protection their legal department got my money back.