SportsDirect

Purchased 3 pair nike bottoms when got home found 1 faulted returned to shop to be refused replacement complained to head office to be told its down to the manager of shop and recommended I went to another sports direct and see what they say beyond a joke £50 waisted I will never use this robbing company again

2 months in costumer service to get a refund of a faulty item
I got a faulty item by mail, i contacted the CS with photos and details, person 1 replied and said to SEND PHOTOS AND DETAILS AGAIN, i send, person 2 reply to keep that and they would send the exchange item, so far so good, it arrived, faulty again, i contact the CS, person 3 replied that i can send it back and get the money back, i replied i want that, person 4 replies and ASKES FOR THE DETAILS AGAIN, and that is not possible to get a refund and i can only get 20% off in their website, i reply no you already told me i could have a refund and i got 2 faulty items im not trusting you, person 5 replied its understandable and too send the item and that the refund will arrive and that i will get my postage refund if given the proof, i send the item back, it costed me (6,90 euros), i sent the reciept, person 6 replied to SEND THE DETAILS AGAIN and that i can only get that refund once the item arrives to the facility. Few days after i get a warning on my bank i got refund only for the faulty item, NO refund of this postage, i contact CS person 7 reply to SEND THE DETAILS AGAIN of my ORDER and bank account, I send them and write that ive had explained this Situation too many times AND IVE ALWAYS FORWARD THE EMAILS BEFORE, today i get another email ASKING FOR THE DETAILS AGAIN and that i can get a voucher or transfer! Im not even joking i havent had such a bad experience as ive had with Sports direct CS, at this point Sports are just joking with me for sure, its been 2 month and ive always forward the emails, and ive tried to keep my pacience and being polite, you are not organized, and i feel completely disrespected by you and we are never going to even buy in store, besides this all situation i even tried to return in store because on twitter you send that it was possible but dont even specify its not in spain, so i spent a lot of money to arrive to your far far awar of the city center store.

Update: you keep sending my emails to send details of my bank account!I reply and you ask again, are you kidding me?

I recently visited the Blackburn (Town centre) store. I wanted to try on a pair of trainers but the security tag was threaded through the top eyelet, preventing me from lacing them properly. As there was no sales assistant on the shoe section I took them to the till and requested that they remove it so I could try them on. The response from the assistance was to say the least obnoxious and barely stopped just short of suggesting I was trying to steal them. She initially disconnected the tag and then said "no I'm not happy about this" and reconnected it without me trying them on. At which point I walked out. The service is a complete joke.

Most things here are fake you might aswell buy from jd or Nike. I orded nike air max 279 and the size came up to small. Also, the box it came in had marks on it and the box was red even though it's meant to be white

With a simple situation that I had spending hours to try to get money back. Ordered online for store pick up there was no information on the processing order how long it takes so I contacted them immediately and got a very bad response I can't cancel and I have to send it back so I have to drive to a store to pick up something that they can't deliver on time and then send it back wasting precious time and resources and petrol and for what because one incapable person not even trying to help. I find size of this company having such a bad response

A garmin watch was ordered on 8th january and payment taken from my account on 9th January. The order was due to be sent to the local.sports direct shop in portlaoise. I contacted sports direct on 18th January to query delivery date. They replied on 19th to advise item was with the courier and if not received by 30th to get back in touch. The item did not arrive.
Sports direct have since advised that the order is showing as return to sender, they don't know why it is being returned, possibly it could be damaged in transit but until it is received back to their warehouse they will not process my refund. This is unacceptable, i have not received my item. I have queried if the courier does not return my item do I not get back my money - I await that response! Customer service is appalling!

Dreadful company. I never recieved my delivery. The courier's proof of deliver picture was of a different parcel delivered to someone elses house. It should have been an easy and quick situation to sort out as it was obvious it hadn't been delivered.

However, they make it such hard work to get a refund I gave up. They can keep the money but I'll never use them again.

Awful customer service

Ordered running shoes 3 weeks go with next day delivery, they still have not been delivered! Have been contacting *******@sportsdirect almost daily - the only response is that they are still investigating what happened. What a ridiculous response - does it really take 17 days to find out? Normal customer service would be to immediately resend? I have now been asking for refund, as have not received anything, they keep answering that they cannot do that as still investigating - i am now going through small claims court. Do NOT use them, they also own House of Fraser, Evans Cycles and Lillywhites - boycott them too. They are blatantly stealing your money with no intention to refund, I will definitely take it further.

After trying the trial model, I bought the gelert brand shoes from Sports Direct. When I got home, I took the shoes out of the box and put them on and went out. However, when I went out, I realized that it was too tight and I went back inside without even walking 20 meters.
I went back to the store to exchange or return the shoes and buy a different model, and I explained my negative experience. They told me I left the shoes dirty, though it was much cleaner than the popular trial pattern. And they denied my exchange/return request. I told them that I would lie if I wanted, but that I had told the truth about everything that happened, and I said that what they did was not fair. Also, I think these shoes might be wore before as when I opened the box one of shoes looked like that, but I think it is normal for me.
I checked the policy of exchange or return. It is not clear. I don't think it's my fault that the shoes I wear are incompatible with the trial model in the store. I have bought many items from there for three years, but I will never buy anything from there again. If it is in the policy, I will just complain the policy of Sports Direct, find them right, and I will celebrate them due to doing a good job by hoping that they treat everyone the same.

14/11/2022 at 11.55 a.m. I with my 3 years old child came into the Brent Cross Sport Direct NW2 1LW, I was going to change my faulty shoes. The worker who represented himself as a manager and a safe guard asssaulted (pushed) and harrased us (screemed).

I ordered trainers, but when I received there were marks on them and tight knots in the laces that could not be undone. Caused me the inconvenience of having to return them, customer service was very poor and cut me off. Will never shop here again, clearly they have a monopoly as they just don't care about their customers. The owner says it all.

I took a pair of trainers back because one trainer was smaller than the other and in same packaging a d guess what. I couldn't get a refund even though it was only 20 hours later. Only received a credit note.
ABSOLUTELY DISGUSTING!

Bar far the very worst customer service I received in many a years. Used this company for many times as i am a large chap and they do 4xl and some above which fits me. I always buy the same products from them in the same size from the same manufacture too, done this for years.

Placed a recent order and this time the shirts did not fit me, which i found very odd, as i brought them before and I still have the very same items still new in my wardrobe, so when my order arrived online it was a huge shock to see that the items no longer fitted.

I checked the size chart on the website and yes all was still the same size i needed, so i checked my new ones i have as spares in my wardrobe and yep they were still matching size, colours, everything, so why didnt these one fit i wondered. Contacted the company and was told i could post them back for a full refund, or if i rather take them into a local store, which i thought i would but i would only get a credit note, which i was still happy with, as i would just buy a bigger size or test the ones in store to make sure they would fit.

This is were all hell broke lose, first i went in to and asked to return the items, i was told that i could only get a credit note, which i explained thats fine as i was also told this by your head office, so they took my items including a free mug which was given in my order and was told to keep the mug, which i said it was ok, i did not really want it but thank you thou, i was told they couldnt take it back, shocked at that i said then could you just bin it then, to which i got a there a bin out side the shop i could put it in, i said could she just pop in into the one behind you for me, which really seemed to upset and bother her...

Anyways she said i would get a credit note for X amount and i questioned that as i did pay more due to postage, and due to the size error being incorrect i was told i could claim this back (states this also on there website) but she said they do not refund that ever, so no i could not have my full money.

I asked to speak to a manager which again got her back up it seemed, to a radio call and a few minutes later a (i am guessing) a part time manager came, I asked for his name and if he was informed by the lady of my issue...

He said he was informed of the issue and said pretty much what the lady said that they do not issue refund on postage, i did explain that it does say it is allowed online and on the website, but he said only based on faulty products, which it was, it is incorrectly sized, and i again explained to him like i did to there head office the previous day and he said again sorry no credit for the delivery side.

I repeated that his head office said it was ok, so could he phone them, and again i then asked for his name, which he said no he could not phone them as its not there policy, and he would not give his name, and said he would thou give his payroll number... (*******). I said then i would phone his head office while i was in the store then and get them to verify my past phone call and that i was entitled to a refund of the postage costs. As i phone them from home phone i did not have the number so i asked if he could give it to me, which he was like sorry no i would need to resolve that myself: O

By now i was getting rather annoyed that this so called manager was really being awkward and not treating as a customer and trying to help resolve my issue. So i tried using the online chat system on there website like before to get details but that did not work on my phone, and i showed this to the store manager (Rob, Yes heard a staff member call him this) so i said could he please make the effort as clearly there website is not allowing me to access this info and again handed my phone to show the online error.

He finally agreed to give me the head office number and i asked if he could wait with me to hear there reply, that way i could either pass my phone to him and he could confirm that my credit was authorised, he said ok, but then walked off and as i tried to follow him he went into the office which i could not follow him, so i went back to the main cashier side and started to re dial and i placed it on loud speaker so it would be hear to confirm my requested. 15 Calls later and still no answer from the number he gave me, i asked for the manger to please try as i was running out of battery after 45 minutes trying to get confirmation of the agreed credit. I said if he could phone them and i would ask them infront of his, or they could ring me back quickly and i would deal with it on my phone but when they answered for him (guessing a different number he used) he then did not ask for them to call me and said that nope as he said they would not credit my postage. I said to him that i asked for him to pass me phone or at least get them to phone me instore now so i could verify the details of the agreed return but he said no. At this point i gave up and got my part credit note and said i would never shop there again.

Very bad service indeed, online chat is bad and their attitude, when i asked for a number to speak with a manager they said they dont have a working phone, then i said can a manager call me then, and then the person said we cant help you and cut the chat off. Stay away from them staff dont want to know

Don't bother about exchanging items, first u gotta pay for your own shipping fee and if you'd like to exchange items, you have to pay your own shipping. They basically can do whatever they want with your request and just declare "out of stock" and just refund you. But when you go to their website, the items you requested for exchange are still there. And if you wanted it, you have to add the items to cart and pay for shipping fee, again!

I would advise never buying from this company they scammed me. They asked me to return my faulty trainers which I only had for 7 weeks via their postage label. Their choice of courier lost my parcel. I was expected to chase up where the parcel was and then also they keep giving me random answers to delay refunding me. They sent me the postage label for the return so they should know where the parcel is and also they should have insurance in place as their trainers are expensive and could be lost by their choice of courier.

I AM STILL NOT REFUNDED. WHAT THIS COMPANY IS DOING IS ILLEGAL. THEY SHOULD BE INVESTIGATED AND SHUT DOWN FOR FRAUD.

My husband and children went on a last minute break and we forgot to pack his swimming shorts. So we purchased two pairs. I checked at the counter in Skegness with the sales assistant if I would be able to return the items should they not fit. She told me I would with the receipt. I then returned home to be told that a new policy (as if a few months) no lo get permits swimwear being returned. So I emailed customer services explaining the situation. I was told the policy no longer allows returns on swimwear and I should take it up with the local store where I purchased the item. I replied they should read the detail... I will not be driving 2 hours to discuss their mistake. In this current climate with the cost of living going up, I would have thought large companies would be doing their best to protect their customers. But it appears they simply don't care. I fail to see where I could have done more. I asked the question, double checked at the till. Kept the receipt and returned as soon as I could. To be told our mistake you will have to pay for. Not even a genuine apology. I will not be using sports direct again.

Terrible customer service! Paid for next day delivery. 6 days later NO package, NO refund, NO replacement! Don't use them!