SportsDirect

We were sent a faulty Wilson Fibre basketball - the valve fell into the ball when inflation was attempted. The website says contact Customer Services - there is no such thing! And now time has run out and we cannot return it at all. I will never again buy from SportsDirect - a very poor and dishonest company.

I usually do online shopping from different brands.
So I tried sports direct for the 1st time, and I was surprised by their online charging and return policy, it made me very upset.
It's was a shock that among so many brands who are doing so good with their online orders and return policies, how this brand has survived till this day.

1. Whether you order at home or at store, the charges are same,5 pounds, who will be fool to order it at store and not home if same charges?
2. So I got fooled and I ordered at store, because with store delivery the option of 5 pound voucher was coming, so I thought yes I ll save 5 pounds.
3. However, in this option they didn't say 5 pounds voucher if u spend 100 pounds. So this 2nd piece of info wasn't in that option.
4. So, they hide this information from you on final click at selection home vs store option. Or else who will not opt for comfort of home if store delivery also charges same.
5. When you go to store to return, they refuse, saying return yourself.
6. If you then return yourself you ll pay 5 pounds again.

It was important to write this review, to help others not to go through this painful experience and never do online shopping from sports direct. Yes, may be you can do store shopping

I ordered from SportsDirect.com tree days ago to be with me yesterday and the cost for delivery is really high £7.99, but the parcel is not arrived...
They said was delivered but I didn't receive and now I'm in position to order other Christmas presents for my son and a investigator for them.
Is not first time when I have to wait for my order with them and Evri.
Disappointed!

Having purchased items online and having an item missing I contacted customer service for resolution, they have advised on two occasions the item was sent, although they provide absolutely no proof, they are refusing to take accountability for their mistake, so I have been spoken to cheekily, made out to be liar and now I'm left out of pocket for an item I have never received and now I'm having to pursue through trading standards. This is an absolutely shocking company to deal with having been a loyal customer for years I can confidently say I will never shop with this company again, don't make the same mistake I did, spend you cash with a decent company.

The first and last time purchasing online from Sports Direct resulted in only a partial refund - £40 out of £120.
Dealing with the customer service is a nightmare - via emails only - they claim they only received 4 items and did not provide any proof or a solution. I am still £80 short and there is no one to talk to. An absolute nightmare.

Avoid at all costs! Paid extra for next day delivery. Took over a week to deliver. Once delivered found item was wrong! Contacted CS on Twitter. Waste of time as they keep saying I had not sent DM when I had screenshot proof I did. Managed to find CS email and send complaint. Took days to reply for them to say they believe they had sent the correct item. Replied with proof of order confirmation and photos of item received vs order confirmation photos. They are not replying to my request for a refund. Stores will not accept returns/refunds from online purchase. Next stop is trading standards under Trade description act. I will never use this company ever again as they lie through their teeth.

They lost my parcel that was supposed to be delivered into their store. I've been asked a total of 17 times via email if I'd like a redelivery or a refund and I've asked for a refund but so far not received it and if I ask why they start the whole enquiry off again…… their customer service is rubbish and I want my money back….it's theft as they haven't done what they said they do

Bought faulty shoes. Says on receipt shoes non refundable if worn outdoors. They never answer phone and don't return texts. Avoid.

This is the worst company i have ever dealt with. They don't have a customer service, more a sis-service. Firstly they make it impossibly difficult to contact the "customer service" dept. They have no phone number and you only have the option of chat or email. Firstly you have to chat with a virtual "assistant" and most of the options lead you back to "contact customer service of see FAQs" Finally after saying item was faulty you get to chat with a person. After going through all the details the response was we will get in touch with the warehouse and email you in 48-72 hours. Nothing so I go through the was! I have therefore considered my payment as a donation to them and given up which was their aim in the first place. Now let me tell you what the issue was. I had ordered 6 dozen wilson triniti tennis balls. When i opened the box it did not look full as it normally did when i have ordered from other retailers in the past. So I counted them and they were only 66! Hence the drama with the webchats. Now this may have been inadvertant but usually that would have meant a dozen less. Why 6? Hoping we would not notice?
My advise is do NOT use this company. They will not rectify a mistake and frustrate you no end.

Disgraceful rip off company, they delivered my items to the wrong address as a photo taken by their useless
Delivery company EVRI clearly shows but between them even with the photo of someone else's doorstep they insist they have delivered it to the correct address and want me to claim against my credit card company which I think would be Fraud and I am not doing it, don't ever buy from them or you will probably regret it.

DO YOURSELF A FAVOUR AND DO NOT SHOP FROM THEM. They deserve -5 stars. Arrogant, ineffective and completely out of their depth. Cannot handle a basic order, miscommunicate and now still no refund after 4 weeks. Contacting my credit card provider. Customer Service a joke!

I purchased a pair of Karrimor waterproof hiking boots about six months ago (did not keep receipt) and just walking through wet grass my feet get soaked. I should have known better now that the original Karrimor, who made first class walking gear, have been taken over by SportsDirect; they always cheapen good names

SD will not allow online orders to be returned in store. You need to pay for a return and they then suggest you haven't returned all the items. No customer services to talk to, horrible and discouraging experience to deal with them.

I sent back two identical tops and I used gorilla tape to tape the parcel.only one apparently was received, Tony the agent I was dealing with refused to let me talk to anyone, I told him I had the weight on my recipt, just dismissed me, made me feel like I was in the wrong, I wouldn't advise buying anything on lineif you feel you need to send it back. Iv heard this isnt a one off,happens alot. £45 just gone and no explation. Will never buy from the company again.

Nie kupujcie na stronie internetowej Spirt Direct.
Pokazują kwotę do zapłaty za dostawę po wprowadzeniu danych karty w momencie płatności.
W moim przypadku za dostawę zapłaciłam 63zł przy zamowieniu na kwotę 59zł.
To oszustwo!
Odrazu po tym napisałam do Sport Direct przez formularz kontaktowy prośbę o anulację zamówienia.
Ale dostałam odpowiedz że niema takiej możliwości:
„ Thank you for your email.

Once you've placed your order it starts going through the system straight away, so that we can get it to you as fast as possible.

This means you can't cancel your order or make changes to it. This includes adding or removing items, changing colours or sizes, changing delivery address, delivery option or email address on the order.

Thank you,

Customer Support"
Jestem zbulwersowana i oburzona takim podejściem do klienta.

Don't buy on Sport Direct website.
They are showing delivery proce only after you inserted credit card and pressed „pay".
I pyed 10€ for items and 15€ for delivery.
I wrote to sport direct with request to cancel my order, but received only this answer:
„Thank you for your email.

Once you've placed your order it starts going through the system straight away, so that we can get it to you as fast as possible.

This means you can't cancel your order or make changes to it. This includes adding or removing items, changing colours or sizes, changing delivery address, delivery option or email address on the order.

Thank you,

Customer Support"
I'm totally disappointed with their service.

The store sent a completely cut jacket. The bag from the jacket was completely intact. Unfortunately, I checked the jacket only a month after the order :( The store refused to accept a return or compensate for the cost of the jacket, arguing that more than 28 days had passed. Photos that the jacket is completely new, with tags, but cut with a knife - did not help.
Completely disappointed with the shopping experience at sportdirect.
Buying goods on sale doesn't mean buying junk.

Horrendous company. Using the bricks and mortar loophole to refuse to refund unworn clothes if bought in-store. Coupled with a sarcastic manager just an overall awful experience. Absolutely awful company decision to screw customers over as much as possible. Not clear at all in store that this is their policy. There is a small sign, but very easily missed, particularly if you're trying to shop with young kids. Almost unheard of for shops to do this in this day in age. I recommend you use any other sports shop! Horrible, manipulative company policy.

Terrible, they have phone numbers to contact them that do not exist. Once I get my refund I will not be shopping there again. You cannot ring anyone there, they are totally useless when it comes to customer service. Avoid at all costs

Great communication

Great postage

Great service

Asked for a size 3 but got 3.5

Still fits so a very happy son

Extremely disappointed. Sizes mean nothing in this store, really poor quality items. If they even are actual authentic products. What appears to be - the famous sports brands have factory rejected products that probably don't pass quality checks so they go to this unfortunate store. It's perfect place to buy:
trausers marked XXL when you are size 8 and they fit you perfectly (it's probably created to encourage young women to have a low self esteem and paranoia over weight, but who cares! Certainly not Sports Direct!)
Adidas trainers - the entire line with left shoe size 6 and right one size 9 UK, but both marked eu39.
How about knee supports that are marked no size as you can adjust them. And again they will not even wrap around your chubby knees because we all should be "healthy" size 4?
Atleast you can return these or similar items and exchange for store credit so you can buy more ridiculously bad products you will end up returning or throwing away eventually and the store will end up winning the battle. You can never have your money back. Otherwise Sports Direct will end up making no profit whilst processing all the returns and complaints.