SportsDirect

I bought 6 pairs of the same tracky bottoms 2 were fine 2 developed bubbles after 1 wash at 30 celcius even though the label says 40 celcius the other 4 were sealed unused I have been refused a refund for the ones that got bubbles and the ones that are sealed unused AVOID this company they are cheap skates who sell b grade goods that they get for pennies

If I could give them -5 stars I would. I ordered 1 pr boots. Had difficulty with 1 cc delined twice so 3rd attemp with different cc succesful. Then 3 pr boots turned up. I discovered the 2 declined attempts were now debited to my cc. Contacted my bank who said the issue is not at our end so must be the sellers issue. Contacted seller who agreed to full refund and to pay for the freight to return them. Once the received them they made 2 payments into my cc of $70 each leaving $163.98. THEY ARE NOW REFUSING TO REFUND ANY MORE! HENCE LIARS, THIEVES AND FRAUDSTERS.

When I ordered online on June 22, a product that was completely different from the image was delivered and I inquired. Image.] If you don't like it, refund it. That was their answer. So I paid the round-trip shipping fee and sent it to the first class with a signature and tracking at the post office, and after tracking, they received an item signed on July 3, but I asked them why I couldn't get a refund. I always use the post office for first class with the sign and it has never been lost, but why did the product only get lost when I requested a refund from Sports Direct? Responding to customers is very late, sticking to the company's friendly policy and pretending to be for customers, but responding like a parrot without thinking about customers at all. Where other common UK companies offer refunds within 3-5 business days, this company also states refunds within 14 days. Refunds can only be made with a voucher at the store. It's like a robbery with no service at all. This is just a scam. This is the worst company I've ever experienced. I will never use this company again.

You have the worst customer service i have ever experienced, i submitted my query and waited a work day for a reply then asked any progress, i was asked for pictures of my complaint and i explained it was a creaking coming from my trainers so no pictures would show it, i then waited another work day and asked for progress to which a different person asked for pictures so i explained again that my trainers were creaking so no pictures would show this, i waited another work day and again asked for progress, then a third person asked for pictures as evidence for my complaint, this time i sent a video of my trainers creaking when i took a step to which a reply came back saying that my trainers creaking every step i took wasn't a good enough reason for a return or refund.
I insisted and then was sent an email saying that i could send the trainers back for review paying postage and if they determined there was no fault they would send the trainers back and postage would cost me.

At this point i decided to take the trainers to one of your shops to show them the fault and get confirmation it was un acceptable, i showed the staff and they agreed the trainers where at fault but when they heard i bought them online they told me i couldn't return them to the shop due to a rule your company had made up that made it not possible, your online and shops have the same company name as your physical shops and reside under the same company but if you buy online it can only be sorted online which is very poor service.

You have been in the news as being a very poor company to deal with and to work for and my recent experience is proof of it.

I've been waiting for my order (pair of trainers) for over 2 weeks. They arrived with the delivery company (EVRI) on the 14th June - see attached screenshot. I have previous with Evri - and it appears that a vast number of others have a similar experience. There is an arrogance about both companies as they treat complainers with complete contempt.

Sent me the wrong style of shoes. Sports direct want me to cough up for return postage.

Sports direct shop refuses to issue any form of Refund

I ordered a football shirt, website still says I'll receive the item on a day that's past by 3 plus weeks. I'm yet to get it. I'm amazed at how the ombudsman allows them to keep your money when they do not deliver on their promises.

I placed an order for approx £181 and paid for next day delivery.

My account showed parcel is with courier, the courier states the parcel is with Sports direct. When using online chat with Sports direct, they tell me there is a a warehouse issue.

They won't refund me for items not received and won't deliver my items.

They have robbed me blind and are getting away with it.

Do not use Sports direct. Disgusting thieving service

Sports Direct has breached the consumer rights act and still refused a refund.

I have emailed their "cs" email over 200 times for my refund which are refusing to give and I still don't even have any products for something i paid next day delivery for almost a week ago. Further to this I have requested a cancel of my order due to their failures and to receive a refund - no refund provided and they keep stalling!

I have started legal proceedings now and to top it off, I'm still being told to wait another few days, then another few days. They have stolen a large sum of money from me and failed to deliver goods paid for. Then they complain and refuse to refund when I request a refund for their failure to supply goods!

This website is requiring proof of purchase to post a 'verified' review - unfortunately, I don't have goods as a proof as Sports direct have failed to deliver said goods or return my money to me for failure to supply purchased goods ( breaking the consumer rights act) and I will not post account numbers online

I paid the high price of £9.99 for Next Day Delivery for some urgent items. I received an email mid-day on the day the package was supposed to be delivered saying there was a delay and the entire package hadn't yet been processed. The support team offered a next day delivery code off my next order. I responded that this was not acceptable and I would not pay £9.99 for a service that was not delivered. I went on the online chat in order to speak to someone immediately about canceling my whole order as the delivery was time sensitive. The online bot took me to a human and then after less than 30 seconds (before I could even finish writing one sentence about my delayed order) the human support canceled the chat bot and kicked me out of the conversation.

This is really terrible customer service. Do not offer services you can not fulfill. Do not ask customers to pay for services you do not fulfill. I should have been given options as to how I wanted my order handled. I should have been automatically refunded £9.99 and given free fastest delivery possible. I've only ordered from Sports Direct a number of times but I've never had a good experience.

I have been a customer of this platform for many years. Over 30 orders, I had one of them confused and after contacting you personally by phone for 2 minutes, we understood and it was sent again. Until recently, after an order for 300 pounds, two of the sets arrived only the tops of them. After a long and tedious writing several times with their virtual chat and with them. First I found out that they will check for the rest of the team, then that they will be sent, then they offer me a 50% discount if I want to keep the item, what nonsense? And I had to send it at my expense because of their mistake! If they mess up the size or color I should or something doesn't arrive, they will waste my time in the same way. They are very badly incorrect, they have also become in terms of service. I don't think I'll use them for shopping anymore, you decide

When I ordered I presumed like 99% of online shopping that a delivery date would be either stated or offered. I thought perhaps on payment. No such luck. After payment I was told delivery would be five days. FIVE days in this world is a lifetime. I wanted the shirt as a present for my stepdaughter who lives in Brazil as her mum was travelling back in 4 days. The day before at 10pm I had bought an Iphone 14 which was there by 10am the NEXT morning. Very disappointed but very expected from this company who I had sworn never to buy from due to the way they treat staff. I will be returning the item on principle

Payed for next day delivery which turned into 3-5 working days so didn't need to spend £9.99! Contacted customer services three times and still waiting a response or acknowledgement.
Items arrived (eventually) but not at the time scale that I payed for- if they can't deliver on a service they offer they should refund customers on delivery costs and not offer those services!
Very disappointed!
After reading all the comments from everyone else I won't be coming back here. Lesson learned.

Made an online purchase. Decided I wanted to return it. I messaged sports direct to ask if I could return it instore in a bid to avoid the 6.99 return charge. They said I could return to my local store for store credit. When I arrived at the store they said they don't accept online returns instore. I messaged again and asked for a free returns label for the mistake. They agreed to a code which I enter online. I followed their instructions to avail of a free return. However their options of what to select online wasn't available and a returns label was created without it making clear it was bring created. The returns label was one where I return of my own accord. It will now cost me over 40euro to return. I have since messaged 4 times to make a complaint and no one is replying. I will never use their store again. Online or local. Horrible experience all around and poor, lazy customer service.

Bought some excellent Karrimor Orbit trousers from SportsDirectUK in Purley, wanted a couple of pairs but they only had one instock, advised I could buy online so I went home to order second pair from their site; in-store I paid £29.99, online £15.00! Their response when I queried that they had the same item on the same day at nearly 50% off online was in effect hard luck. I always think it's decieving to the point of dishonesty when a retailer effectively has two different prices, in this case the same item at nearly half the price!

Over the last year I have bough many items from that store, in reality Decathlon had comparable items to those I chose, SportsDirectUK have lost me as a customer and on principle I now intend to take the item back for a full refund.

Negative experience with this shop. They sent the wrong item twice in a row. I'm trying to contact them to resolve the issue, they avoid my emails. It is frustrating to deal with this lack of customer service. I will never be shopping there again.

Underhand, still not received my refund for a faulty trainers, returning cost me £5. Total joke.
Left a review for the very poor quality trainers, stating just that, refuse to publish my review. Very dishonest only publishing the good reviews.
I will NEVER use them again.
BE WARNED!

Brought boots costing £70 and after very short time began to rip. Took back to the store and no one wanted to help me. Just said its wear and tear I said after a short time and only wear once a week for a hour. He was extremely rude and unhelpful. Left with faulty boots but they don't care. After scrolling the net seems so many people have issues with them. WONT BE SHOPPING OR RECOMMEND THIS STORE

I just bought a pair of Karrimor WTX Walking Boots. SD claim they are worth £170 and that they are selling them for £85. Bargain right? Got home and looked online. I can't find them anywhere for £170 but I can buy them in many places for £85. Definitely a case of false advertising or at least dishonest principals in their business plan. Boots are good but not the bargain I thought. Good for walking up their garden path!

After seeing all the comments here, I'm definitely not buying from this website ……………………………………………………