SportsDirect

Ordered nearly 4 weeks ago, still not received. Have emailed customer services, messaged through Facebook and Twitter several still no parcel or refund. Invited by Sports Direct to write a review on their website, which I did but was later emailed to say review wouldn't be published!

The worst place I've ever spent money (and I've been to Sudan and Somalia in the last 2yrs)! Bought a pair of puma trainers, they pop them behind the counter and show you one of the trainers when you're ready to pay. Left the store and drove home, the following day when I took the trainers from the box I noticed a stain and scuff marks on one of the trainers, not the one they showed me in the store obviously! Went back with receipt (less then 20hrs after purchase) and showed them. Best they could offer was a credit note as they didn't have any size 11 left in stock. They do have some in the warehouse though, so when I asked for a pair, I was told I'd have to pay £5 extra to have them 'delivered' to the store!
Will never go back. I'd rather pay more for the exact same item/product elsewhere. Disgraceful. Please don't spend your money here.

I ordered items online and was sent the wrong pair of shoes and a t-shirt that was stained. I followed the procedure they have on the sports direct website of contacting customer service. I sent three emails with the photos of the wrong shoes and stained t-shirt over a the period of a week and have received no response from any of them. I needed the shoes as I am going away. There's no numbers to call or complaints procedure to follow. Terrible customer service, shows how little they value their customers. I will be contacting customer rights service as it's illegal to sell faulty goods and not provide refunds.

Utterly incredulous with my interaction with this badly run company as far as any customer service is concerned. 15 days after paying for next day delivery on a £90 order I am still being lied to by a "virtual assistant" and have received neither my goods nor a refund. The courier has admitted to losing the order (evri and they are another story) last week and still no thing but standard term responses from SD. I will never use this company again.

My order never reached me. When complained they said they delivered, so it's their word against mine. I never signed for any parcel. They obviously never sent me my order. It's a scam. Don't waste Ur money.

Once they have your money these people could not care less. Wrong order arrives one shoes size 7 one shoe a size 9. No telephone number for them they have cut them all off! They ignore emails and live chat is absolutely useless. Pathetic joke of a company that will never get another penny from me! In any of its forms!

We bought puma stumps from them and it got broken very first time when the ball hit on the stumps during the match.Do not buy any product from them. May be they are selling cheap products.

Overseas delivery service. Delivery takes weeks. Delivery was lost and SportDirect were useless in resolving the situation. I'm $100 out of pocket. Do not use this company!

The worst customer service experience I've ever had.
I wanted to get my son some new school shoes for the last three weeks of school but they didn't have them in his size in the store (the Banbury store and staff there were fantastic and very helpful- this review is not about them!).
I ordered the school shoes online for next day delivery with a few other bits. Got a notification from Evri on the day it was meant to be delivered that the parcel had been delayed and wouldn't be delivered that day but with no explanation. I contacted sportsdirect (you can only do this by email or webchat- for speed I used webchat but it was glitchy and kicked me out a few times after a lengthy chat witha very unhelpful AI) and they said they couldn't even chase it for a minimum of 48 hours after an update but that they would refund me the difference in price between next day and standard delivery.
After 48 hours with no update from Evri, no contact or refund from sportsdirect, I contacted sportdirect via their webchat again. They said all they could do was put in a investigation request which would take 48 hours (as this was over a weekend it took 4 days!).
I received no update or contact throughout this so after the 48hrs had passed I contacted sportsdirect again via their webchat. They said Evri had asked for another 48 hrs to investigate and that they could not refund until they had written confirmation that Evri had lost the parcel which they seam unable to get. So a week and a half after my parcel was meant to be delivered I've ended up having to buy the shoes else where, have no idea where the original parcel is or if it'll be delivered and have no idea if or when I'll receive a refund for the £50 odd I'd spent on stuff I'll never receive.

If I could, it would be no star.
Order placed on line. All items shown in stock. Paid for next day delivery. Only one item arrived out of the 4 ordered. Tracking makes no sense. Cannot speak to a human. Emails make no sense and they cannot tell me when the rest of the order will be dispatched or cancel the order.
I will not be using them again.

If I could give zero stars I would. Ordered a full strip only the socks came in and when I asked customer service to send the rest of the strip I was told they did and I was a liar. Sent them the picture of the socks with the label and barcode attached for the entire strip but on the individually wrapped socks I was told again I was a liar. Absolutely shocking. Do not order from them unless you want to be ripped off and pay for good that did not arrive.

Customer services is absolutely useless will never use again STAY AWAY you have been warned they don't answer emails it's and it's automated and they haven't got a contact number

I ordered a pair of Salomon Goretex boots. SD substituted an inferior brand and put them in a Salomon box. These boots retailed at half the price of the Salomon. I returned the boots, asking SD to complete the order with Salomon boots. SD refunded the price. Repeated claims for the cost of return postage were not fulfilled.

Ordered online. Paid for delivery. Items came. Security tag attached, had to travel to store for removal.
Child's football kit came without socks. Entered into a nightmare email trail. Two pairs of multipack Adidas socks later. Sent correct code for the football socks and still just a pair of multipack socks sent with staff becoming very rude. Asked to be told where have the football socks in stock and will go and collect myself. They were unable to do so. Write a review on sports direct website. They refused to publish it.
Terrible customer service.

Appalling customer service at the branch on Northumberland street, Newcastle. I purchased a pair of trainers from them after using them for an hour, I started having a severe pain in my back. Took the shoes back 2 days later to change for another pair of trainers( as per their policy) and they refused to take them back saying it was worn, how on earth am I suppose to try a pair of shoes if I dont wear them. Spoke to their manager who seemed to have had maybe little traing( if any) in customer service and didnt even apologised about how I felt. He just bluntly indirectly suggested it was my problem with my back and posture. I couldnt believe it. As the manager was least helpful, asked him to tell me how to escalate the issue. He gave me the email add of customer service team. I wrote to them and even copied in the director. Here is the craziest thing, they replied that they only deal with online purchases and in store the manager is the one speak to. What a joke! Lesson learnt. I would never waste a penny again on a company whose store manager doesnt appear to be acountable to anyone but himself for what he does in customer care. In the competetive world of sales with that awful level of customer service, all I can say is good luck Sports Direct!

Could not be more disappointed in the product, the customer service and the company as a whole. I ordered a pair of football boots which were slightly different to what was advertised, I sent them back as they were too large. They didn't accept my request, then posted them to an address and then told me 'sorry I was unable to locate your boots'. Describing their outsourced customer service 'terrible' would be an understatement

I ordered an item on Monday and paid extra for next day delivery. I waited in all day Tuesday but it didn't arrive. I emailed Sports Direct Tuesday evening, and had a reply saying they'd look into it. I waited in all day Wednesday, but no delivery and no response from Sports Direct. It's Thursday now and I've requested a full refund. It remains to be seen if I will get it. Either way, they have lost my custom for good.

On 23rd January 2022 I used a silverburn gift card (shopping centre gift card) to pay for some items on there 2 for £15 offer after the card was used I realised that I had been overcharged as 1 of pairs of shorts had been reduced label wers still on showing 2 for £15 but I now had to pay £17 I asked for money to be returned to card as I was not going to pay the extra this was done but following day the did a manual reversal and took the money back off again unknown to me. The following I tried to us card in a other store in centre an was told it had been declined checking with the centre and card company they confirmed this I returned to store and was told I would have to wait 60 DAYS for money to go back onto card after th 60 days I returned to store only to be told I could not get money back onto card as there tills had been upgraded and they could not find transaction even when I gave them the date and time of this so I'm left with no goods and £20 out of pocket so please be very careful if you use a third part card withi this company