Sporting SmilesReviews 66

I just got my second clear mouthguard for my son that plays high school basketball. We tried the boil and bite guards and they were loose and feel out. The one I ordered from sportingsmiles was tight and fit great. We just ordered a replacement because he lost the first one. Was nice just ordering and not having to do the impression over. They have been great to work with. There custom service has always answered any questions that I have had.

I just got my night guard today and it was great. Read the reviews on here and figured I had to tell my store. I called first and they helped me over the phone to pick the right guard. I paid with paypal just in case there was a problem.

Got impression kit right away. Was easy to do. Shipped back and got my night guards in 2 weeks. Haven't had real time to test it yet but seems really good. The fit is perfect. I normally don't write reviews, but figured I had to since there was a couple other bad ones.

I sent a picture 4 my impressions and they said it was good. And then they emailed me saying the impression isn't good and they need a $15 to send me another kit. They did this to me twice. I took Impressions like seven times. I left the impressions in my mouth for about 7 minutes and they still said that some smear appeared like 5 times. I asked for a refund and they took $15 out of my refund and they said it was for shipping the product. It's a whole scam.

I ordered two packs of teeth whitening for my partner and I which included the whitening light. I paid I think about $25 to have it sent to NZ and purchased extras I spent over 100usd and to find products missing with no explanation I contacted customer service to ask what happened. Wasn't greeted or apologised to in the email they said they were out of stock and that was it. I had to keep hounding them for them (they were still selling them on the website so how were they out of stock?!?) they again replied rudely and eventually said we are putting through a $10 refund... keeping in mind I purchased 2 packs... they cost more than that on the website so what's going on?!? I said I wanted the lights I had purchasd not a partial refund. They also said that the lights don't even have a purpose... ummmm so why are you selling them?!

I also asked about the colour of the blue protective gel as it came a very different cloudy colour to what is in the clear picture on the internet so being that it's my teeth it's a bit of a worry so I haven't used them. A lot of the caps come off the other gels too so arrives a bit of a mess.

Now I could totally handle all of that but the terrible customer service is appalling! No "hi" no apology for there muck ups or any explanation! Quite frankly they've kept money that doesn't belong to them and are selling products they don't have and also that they don't believe in. That's scary!

I suggest looking into and shopping around for all companies that are able to serve your dental needs. I paid $140 for two bite guard retainers, as advertised.
I was sent the impression kit... no big deal. NOW... I need to stress that there is no stipulation/regulation stating that the impressions are required to be one dental set. I figured since I was paying a significant amount for a product, I would be able to receive the product. I PAID FOR TWO bite guards... and decided to created impressions for myself and for my husband. We both grind out teeth bad bad bad.
After sending in the impressions, close to 2 weeks later, my mail lady knocked on my door, and required payment for my shipment! I ALREADY PAID FOR SHIPPING... also, I LIVE IN WISCONSIN... like 1 hour away from the actual location of the company itself. YET, I had to pay my mail lady an extra $7 to receive my package.
After opening my package, I realized that I had received 2 retainers that were EXACTLY the same. I contacted the company via email stating that I had received two of the same bite guards. Their response..."well you sent two uppers". I received NO emails stating that this was not allowed, and I received NO email or contact, asking me (THE BUYER) which impression I would like to have made. They just chose one impression, decided to spite me for taking two upper impressions, and sent what they felt like sending.
Keep in mind... I PAID $140 for TWO retainers. I had requested that they make a retainer of the impression that I didn't receive, and that I would remake a lower impression (to meet THEIR UNDOCUMENTED DEMANDS). The company then required that I pay another $15 for another impression set so that I could receive what I ORIGINALLY PAID FOR. I paid the $15, and AGAIN, 2 weeks later, my mail lady required another $7 in extra shipping costs (again, i live an hour away from the actual company).

When all was said and done, I finally received the products I paid for, but paid well over the listed price. Just beware, there might be extra costs.