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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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Spokeo is a great search engine but needs to dig deeper. The customer service is wonderful and they are a company I would choose to do business with again. Thank you spokeo and may you further your company in time.
Spokeo customer service resolved my issue on my first contact. I requested cancellation due to non use and received a partial credit, which was documented immediately via email. Thanks for the professional and prompt service.
Dear Susan,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The name of a company or workplace are only letters on the side of a building. It is the people inside the building that give these letters meaning. Buying a winning racehorse requires endless research. That kind of research is also necessary in filling our own employment opportunities. One bad selection done without due diligence through research and personal interviews can unleash a pandemic within HR that reflects in our bottom line. Spokeo provides clean HR data and research necessary to verify and hire.
Dear David,
Thank you for your positive review of Spokeo, but it appears the usage which you described violates our terms of use. We do not allow our data to be used to determine eligibility for things like employment, housing, credit or insurance since we are not a consumer reporting agency under the Fair Credit Reporting Act. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can further discuss this matter with you.
Thanks
-Spokeo Customer Care
I had no problems and it worked great for what I needed. If I had wanted a more in depth report; I would have ran an actual background report. Great customer service!
Dear Michelle,
Thank you very much for the kind words and 4-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I wanted one phone number search for $0.95 on 2/12/2021, and then was somehow signed up for a subscription. So I was billed $24.95 on 2/20/2021. Then Spokeo only offered to not renew my subscription starting in March when I complained. When I further pressed for a full refund, because I did not want (nor used) the the subscription service, they only refunded $10 of the $24.95. I'm guessing this is how Spokeo generates income & is a very suspect business practice in my opinion.
Dear Tom:
I received your complaint to the SiteJabber.com page for Spokeo, on March 11,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I tried to do a search on an e-mail address. After being teased with them telling me they found information, I paid the $4.95 and then they said "sorry! No information found" What a crock. I will never use this company again.
Dear Tracy:
I received your complaint to the SiteJabber.com page for Spokeo, on March 8,2021 regarding our service and a charge made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Usa based so no good for great britain but they still took £32 out my bank for absolutely nothing, theres no information available through them! Rip off
Dear Joanne:
I received your complaint to the SiteJabber.com page for Spokeo, on March 5,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
We gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
This service is a scam. Take a look at this screen shot of the search review of a phone number. Does it not give the impression that items with a green check box are available and all you have to do is pay $0.95 to view it? Wrong. The customer service rep. Stated the check boxes simply mean a search was performed on these items, not that they are actually available. I paid the fee thinking the data was available only to be given the same two pieces on info that are on the initial search screen (i. E. Minneapolis and Onvoy). Save your money, this company makes money by misleading you.
Dear Brett:
I received your complaint to the SiteJabber.com page for Spokeo, on March 3,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I am a 70ish woman who telephoned Spokeo. I have had Spokeo for several years now, and find it very helpful. I spoke to a representative who was very knowledgeable, courteous, helpful, and resolved my issue promptly.
Dear Cynthia,
Thank you so very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you for many years. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I used this website to find my family when, I was sold on the 95 cent charge.
They stated that after a month I would be charged a fee after my trial expired...
I used it a week ago.
I literally only have 10 dollars left on my bank account.
I do understand that this year has been dentrimental to the economy, I'm feeling it in my stomach myself...
But that doesn't justify taking money out of the account without asking first.
I barely make a living.
This joke of a company seems to do this to a lot of people.
I had to buy a new phone and already owe money asking it from a friend.
Never use this website, I'm surprised that with it's reputation, it is still up.
I would rate this zero stars or NEGATIVE FIVE STARS if I could.
Dear Joshua:
I received your complaint to the SiteJabber.com page for Spokeo, on March 1,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Advertised as free reverse phone number lookup. But no information until you give them unlimited access to your bank or credit card. Normal people would be convicted and incarcerated for this kind of scam.
Dear Bill:
I received your complaint to the SiteJabber.com page for Spokeo, on March 1,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Went through customer service chats I was looking for certain information on myself about old numbers and account details one of their representatives today wonderful job and was very understanding would highly recommend
Dear Justin,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo will offer you a search for 95 cents and then automatically charge you $24.95 for membership after a weeklong free trial. Notification of this impending charge is buried at the bottom of the email receipt for the 95 cents. However, I did find that if you harass them enough, (I contacted them twice) they will give you a full refund. They have apparently done the same for others.
Dear Evan:
I received your complaint to the SiteJabber.com page for Spokeo, on February 24,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Paid $. 95 for a one-time phone # look-up. Got it and was billed $. 95. First of month following they billed me $24.95 monthly subscription. I called their customer service and they said it was a 7-Day trial which I needed to have canceled. I never signed up for a "trial". Their customer service person said they would cancel my monthly subscription but not refund my $24.95. I told them I was calling my credit card company to reverse the charge. They told me to "go right ahead". Two minutes later I received an email refunding my $24.95. This is clearly a scam. They figure that most people will cancel but not fight the charges already charged. I will call my state's Attorney General's office tomorrow and let them know about this deceptive practice.
Dear DP:
I received your complaint to the SiteJabber.com page for Spokeo, on February 21,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Chat rep was very nice and knowledgeable. Very helpful and took care of my issue. I had made a mistake and clicked something by accident that charged my account. She was able to provide a refund.
Dear Janie,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
At first it showed to find all the info about the phone number, when I payed the results was "we couldn't find the number"
Dear Liza,
I received your complaint to the SiteJabber.com page for Spokeo, on February 12,2021 regarding our service and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I like it
Fairly up to date info
Mostly accurate. Some peoples phones don't match their names but thats what the person had in mind anyways. Carriers always on point though
Dear Kin,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
So, I tried Spokeo for their trial period and cancelled the same day. Surprisingly, I find that they had my account set on a recurring payment plan. When I called them on this, they say that they can only refund a portion of what they errant you charged me! Anyone want to go in on a Class Action lawsuit?
Dear Orlando:
I received your complaint to the SiteJabber.com page for Spokeo, on February 10,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was able to find who it was and requested that they stop calling me. I am happy that I used the service
Dear Michelle,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I like use this service to help me find people that just move into our appartment units. Never no who you can trust these days? Thanks spoke for being when I need you the most...
Dear Ramon,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Autumn,
Thank you very much for the kind words and 4-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care