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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When a person types in free reverse phone lookup and ur site pops up u are committing fraud. U are not a free or a good 1. FOB!
Spokeo does give information about occasional phone numbers. I myself found that I had Too many telemarketers and Spam calls for the app to handle.
Dear Shauna,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Are you kidding me? Free person look up free reverse number look up and ect. After you enter information which take your precious time... it does it 60 sec search and then blacks everything out. Looks like a redacted FBI report. Can't get any information unless you pay for the monthly or immediate memberships... don't waste time just face that you will probably not find anything out unless you want to pay to any of these sites. Most are same place just under a different name. Monopolies!
Dear David:
I received your complaint to the SiteJabber.com page for Spokeo, on February 3,2021 regarding our service and I am happy to assist in resolving this matter.
Our basic search function provides previews of the kind of information that we offer and the social media networks we support at no cost. However, to view full results, you must make a purchase.
Some examples of the free basic results our Name Search can yield are:
• Aliases
• Relative names
• City and state
• Age
Some examples of the free basic results our Address Search can yield are:
• Partial name of property owner(s)
• Partial name of current resident(s)
• Partial name of past resident(s)
• Property details
• Neighboring addresses
• Safety stats
• Nearby sex offenders
Some examples of the free basic results our Reverse Phone Search can yield are:
• City, state, and zip code
• Phone carrier
Some examples of the free basic results our Reverse Email/Username Search can yield are:
• Possible social network matches
• Possible photos located
If you would like to become a Spokeo member to get instant access to full results, please visit our homepage www.spokeo.com and follow these instructions:
1. Go to www.spokeo.com
2. If the Sign Up button does not automatically appear in the upper right-hand corner, please perform a new search
3. Click to see full results
4. You will be redirected to the purchase page
5. Once payment is processed, results will be available immediately
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I did a 7 day trial and forgot to cancel it. I know that its my fault so I can't blame them for it all BUUUUTTTTTT the DAY it cleared my account I reached out to them and letting them know I wanted to please cancel and Requested a refund. I got an email response the next morning and was told they processed refund of $9.98... BUT $49.90 cleared my account! I emailed them back and requested the FULL AMOUNT be Refunded.
I got a response that "Regarding the refund, while all our payments are non-refundable, we value the opportunity to offer you a solution. The account was eligible for a refund of $9.98 which has already been processed. Additionally, I can confirm that the auto-renewal for the subscription has been disabled and you will receive no further charges for the subscription effective immediately."
OK!?!?!?! But WHY ARE THEY KEEPING MY MONEY. Again Something is better than nothing, but Nowhere in the agreement can I find where it says they get to keep my money! We are in the middle of a world wide pandemic and these people are STEALING PEOPLES MONEY! And the agent helping me CLEARLY stated she seen I only did 1 single search since I opened the account, so CLEARLY IM NOT USING THERE SERVICE.
Dear Whitney:
I received your complaint to the SiteJabber.com page for Spokeo, on January 28,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Thank you for your assistance I appreciate it! Keep up the great customer service! I'll be sure to reference you in the future.
Dear Robert,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I paid $0.95 for one search. I was good with that. A few days later I was charged $24.95. I contacted spokeo and they wanted to issue me a $9.98 refund. I told them that wasn't fair and I was going to write a review. Then they decided they would refund the full $24.95. This is a joke you pay for once search and later you're charged more.
Dear Jennifer:
I received your complaint to the SiteJabber.com page for Spokeo, on January 17,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I was searching for information related to an email address so of course Spokeo ad popped up and said they had information but immediately after entering my credit card info they said they actually had no information. Don't give your money to this scam company.
Dear Carol:
I received your complaint to the SiteJabber.com page for Spokeo, on January 15,2021 regarding our service and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
This service is a joke. Save your money and stay the hell away. They even asked for POSITIVE feedback at the end of their internal review. HA!
Dear Craig:
I received your complaint to the SiteJabber.com page for Spokeo, on January 14,2021 regarding our service and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Provided nothing as advertised. DO NOT waste time or money. Spokeo personifies money hungry websites.
Dear Bruce:
I received your complaint to the SiteJabber.com page for Spokeo, on January 13,2021 regarding our service and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Terrible service would not provide any help at all. Use someone else for your data inquiry needs...
Dear Tina:
I received your complaint to the SiteJabber.com page for Spokeo, on January 13,2020 regarding our service and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I bought on spokeo 6 to 8 time I was thinking is good app. Then I check the information on the company (springs. Verizon).
All the information spokeo was fake
Dear Francisco:
I received your complaint to the SiteJabber.com page for Spokeo, on December 23,2020 regarding our service and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Canceled after 1 report, you can get all the info by googling the name that they give you. Still charged 24.95 for a canceled subscription
Dear Amy:
I received your complaint to the SiteJabber.com page for Spokeo, on December 22,2020 regarding our service and charges made on accounts, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please also note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
TRUSTEE'S DEED UPON SALE
Brin's Fetching is the quickest and best way to help people recover money that belongs to them from a foreclosure.
Dear King,
Thank you for the kind words and 5-star rating! Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
As an IT professional I have a lot of suspicion. The owner of the site clearly scrapes the Dark Web as is stated. My suspect is that this leads average consumers to believe they are able to "look under the surface for some juicy or secret information." Several times over the past few years I've run a test batch of 50 number and people searches. Rarely is more than 10 accurate results returned. Yes, they will "forget" to cancel you. You'll have to watch and call several times. But I believe that is part of their business model. Even at just. 95 cents for a 7 day trial as little as 100 hits a day for only one day then cancel is a LOT of Money. And, if the owner is able to pick up a month or two, then all the better. I own an IT company and a Database service. I would bet you a dollar to a dime Spokeo's entire employee count doesn't surpass 3 people. Spokeo is nothing more than a user interface filled with scraped information from inaccurate sources and the owner doesn't "scrub" the data clean before reselling it to you.
Dear Ron:
I received your complaint to the SiteJabber.com page for Spokeo, on December 17,2020 regarding our service and charges made on accounts, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please also note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Yes, this company is the only company I have ever experienced amazing customer service just like customer service used to be back in the day. These people are so helpful, so professional and so knowledgeable it is truly refreshing. KUDOS SPOKEO!
Dear Laurel,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Helpful service, easy to find anyone you're looking for. Will use again in the future! When I had a issue with billing, their customer service team was very helpful with solving the problem!
Dear Rachael,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Wrote them this morning informing them that someone used my card and asked if they could help and refund it and they refused to help fix the problem by stating they don't do refunds i am now negative. In my bank and can not get my son sny holds
Dear Brittney:
I received your complaint to the SiteJabber.com page for Spokeo, on December 9,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Make sure you read the fine print! There is NO one time fee. In my case I was charged 0.99 for one number look up. Then offered 24.95 for full report which I declined. Guess what one week later I was charged 24.95 as a recurring monthly charge.
When I called they explained there was a free 7 day trail and then automatically converted to monthly service for 24.95. I cancelled that but was out one month. Total BS
Dear John:
I received your complaint to the SiteJabber.com page for Spokeo, on December 8,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I will do my uptmost to never use this site again. When I signed on for a 1 week trial, they automatically signed me up for a $24+ montlys subscription that I didn't want. Obviously I missed this ing the "fine print" but there was no way I should have had to read the fine print to avoid it.
Dear Ed:
I received your complaint to the SiteJabber.com page for Spokeo, on December 8,2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I ordered the trial to get the wife of a family member that had just died. They snuck in the background check that I didn't not ask for on a dead man. I called them on it and refused to refund me on something I didn't order and the phone number they gave me was incorrect. I feel it's a scam. Don't use.
Dear Bettye:
I received your complaint to the SiteJabber.com page for Spokeo, on December 5,2020 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pink,
I received your complaint to the SiteJabber.com page for Spokeo, on February 3,2021 regarding our service and I am happy to assist in resolving this matter.
Our basic search function provides previews of the kind of information that we offer and the social media networks we support at no cost. However, to view full results, you must make a purchase.
Some examples of the free basic results our Name Search can yield are:
• Aliases
• Relative names
• City and state
• Age
Some examples of the free basic results our Address Search can yield are:
• Partial name of property owner(s)
• Partial name of current resident(s)
• Partial name of past resident(s)
• Property details
• Neighboring addresses
• Safety stats
• Nearby sex offenders
Some examples of the free basic results our Reverse Phone Search can yield are:
• City, state, and zip code
• Phone carrier
Some examples of the free basic results our Reverse Email/Username Search can yield are:
• Possible social network matches
• Possible photos located
If you would like to become a Spokeo member to get instant access to full results, please visit our homepage www.spokeo.com and follow these instructions:
1. Go to www.spokeo.com
2. If the Sign Up button does not automatically appear in the upper right-hand corner, please perform a new search
3. Click to see full results
4. You will be redirected to the purchase page
5. Once payment is processed, results will be available immediately
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care