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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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STAY AWAY FROM THOSE CROOKS! THEY WILL ENROLL YOU INTO MONTHLY SUBSCRIPTION WITHOUT YOUR CONSENT AND IT WILL BE A NIGHTMARE TO GET OUT. THEY TRIED TO STEAL FUNDS FROM MY OTHER CREDIT CARD! BUNCH OF SCUMBAGS!
Spoke is a great sight to locate a person and is very detailed. It's well worth the price you pay...
Dear Robert,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I did do a one time purchse for 99 cents.The Spokeo scam-artists started billing me at $24.95 for a subscription that i never subscribed to. They will defraud the elderly and steal money from your credit card too.
Dear Robert:
I received your complaint to the SiteJabber.com page for Spokeo, on May 14,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Wow I am impressed with the level of customer service I received from Erin at Spokeo! Very pleased! 5 stars
Dear Julie,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I'm not leaving a positive review. I was given incorrect and dated information. Will cancel account.
Dear Susan:
I received your review to the SiteJabber.com page for Spokeo, on May 5,2021 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Whatever value it might have if you pay for it, Spokeo is not free, ever. It advertises itself as "free" but requires payment the first time you use it. That is fundamentally dishonest and completely undermines their credibility. There are other sites that effectively research information on people that do not use such dishonest advertising but that do excellent work.
Dear Gaden:
I received your review to the SiteJabber.com page for Spokeo, on May 2,2021 regarding our service, and I am happy to assist in resolving this matter.
Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Never did what I wanted, doubtful I will ever use the service again, it didn't work for me, no more.
Dear Micah:
I received your complaint to the SiteJabber.com page for Spokeo, on May 2,2021 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
1.00 search ends up draining your bank account in the future - sick PR stunt - shut it down! Super scam in action here. Probably run from some shady spot in some foreign country. Customer service is good though :) Happy to cancel the subscription if you catch on in time... - you'll be out 25.00 either way - 1.00 promise or not. (Scam is this - pay 1.00 and you authorize them to sign you up without your consent - but you give consent with the 1.00 promise - InSaNiTy at it's best) The data they gather is like trash - it's useless and several years behind the times. Grew up with law enforcement/investigations - this is horrible unless you like fake news. If someone is an internet whore, you might get a tiny bit of useful information. Otherwise it's like subscribing to "National Enquirer" LOL
Dear Erg:
I received your complaint to the SiteJabber.com page for Spokeo, on April 24,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I read the terms and conditions, signed up for $0.85 trial. I verified information given to me and canceled. Erica in customer service emailed me a confirmation of cancellation and confirmation my credit card would not be billed further. Couldn't have been easier!
Dear David,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I needed help, and was able to get help fast and easily. Very easy to use, and helpful as well. I especially want to thank Matoe.
Dear Wilbur,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The Bad Guys canceled my bank card and had a new card sent to their casa. I caught it when my card came up invalid. The bank had an address for the destination. I googled the address. There I was looking at an apt. Building. I add who lives at the residence and up popped Spokeo. This company's data bank is top notch. I t gave ne everything about each person who lived there detailed. It was worth its weight in Gold Thanks Spokeo JR Ca.
Dear Jerry,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I bought a membership on april10,2021. I called the company for a refund within an hour to ask for a refund. This however was my problem. I'm a guy in my fifties and not the best at using a computer or the very latest up to date technology. I found spokeo customer service to be very friendly and helpful.
I'm in the process of receiving a full refund.
Based on my experience, I would very likely recommend a friend to try their service.
It's not the fault of spokeo, I should have made learning new technologies more of a priority.
Dear Ronald,
Thank you very much for the kind words! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo continued deducting from my bank account after I canceled the service. They only refunded $9.98, although $25 was deducted. From the reviews, it seems this happens alot.
On a positive note, customer service was very polite and replied to all my inquiries in a timely manner.
Dear Crystal:
I received your complaint to the SiteJabber.com page for Spokeo, on April 10,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I recently signed up for a 7 day trial and I put in my email wrong and I sent one email explaining that I couldn't get into my account and they fixed it in minimal time! Totally recommend them
Dear Jennifer,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo was a new and interesting website for me. I was amazed to find all the information about a variety of individuals it contained. My only recomendation would be to "include more information on more individuals."
Dear Charles,
Thank you very much for the kind words and 4-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was walked through the most comprehensive yet too the point template, good job beginning to end. Will use again.
Dear Robert,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Completely incorrect information! Don't waste your money.The site promises information that they don't produce.
Dear Robert:
I received your complaint to the SiteJabber.com page for Spokeo, on April 7,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Didn't even know I had a subscription until it showed up on my cc bill. So I did a few searches. Knew they were off, so I did a search on myself. Almost all of the information was wrong, and most of it wasn't connected to me in any way. Really hard to figure, since I have an uncommon name. Spokeo is a waste of money. Rated 1 star only because 0 isn't an option.
Dear Edward:
I received your complaint to the SiteJabber.com page for Spokeo, on March 30,2021 regarding our service and a charge made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
These people are scammers. The information that o was able to obtain from then I could have easily found myself. You do not get in-depth information but worst than all of that I'd they pull you in on this "Free Trial" saying is you cancel within 7 days you won't be billed. Seeing that I was able to determine instantly that this site was not going to provide me with the information I needed. I immediately canceled my " Free" Trial per their instructions. I actually canceled using 2 separate measures just to be sure my cancellation was received. Fast forward today (day 8) I get notification that a charge to Spokeo just hit my account for $24.95
I immediately call Spokeo and they say I will be happy to cancel your membership for you and you will refer I'm no additional charges from us.
I say well that's great but I'm more concerned about the charge that has already been made even though I canceling my Trial the very day I signed up for it.
Then she says "I am showing that you still have 98 more searched you can make at no cost" I said I don't want ANY searches I want my money back for the monthly subscription you charged me even though I canceled! She then says I don't see where "I've " documented any cancellation for you. I said so you are the one sole person who works in service? How about any of the other reps? Are you telling me that none of them received my cancellation as well? She then says... "Well I can credit you back $9 of what you were charged " I said oh really you would do that? You would credit me back a quarter of the amount that you charged me for a trial subscription that I canceled the same day, well before my Trial was over? I told her that the company was deceitful and they are scamming people that are in a vulnerable place.
She said let me put you on hold for a minute and see whst I can do.
She comes back in less than a minute and says $24.95 has been credited back to your account.
Shocking.! I would never use this company nor would I recommend anyone else to
Dear Cindy:
I received your complaint to the SiteJabber.com page for Spokeo, on March 27,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I do a lot of online shopping and have been scammed a few times while doing it. With Spokeo, I can alleviate all scammer's before I purchase anything by checking their address, phone and email address. It works because I was able to catch (3) scammer's so far! Thanks for this great app!
Dear Robert,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lucid:
I received your complaint to the SiteJabber.com page for Spokeo, on May 19,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care