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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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I bought a 95 cent email search and they automatically began charging me $24.85 per month for a full subscription. These guys are dishonest and a huge rip off. Do not use them!
They claimed to have a full report for me to read to a signed up for a trial period. Then the report was blank. I canceled my trial and had a confirmation of cancelation, but was then charged for a membership. This is unacceptable and not a way to get customers wanting to use your business. Your company is trash. You're liars and thieves. Claiming you have information to get people to give you money then reporting nothing. Then STEALING their money when they don't want your services anymore.
Dear Rachel:
I received your complaint to the SiteJabber.com page for Spokeo, on July 1,2021 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, disabling the auto-renewal on a subscription or service will not prevent the charge from going through since all plans are pre-paid services. However, rest assured that it does prevent any future charges.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Use Caution. After your initial fee or free trial you will be charged $25+ per month w/o notification.
Dear Gail:
I received your complaint to the SiteJabber.com page for Spokeo, on June 28,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I would recommend you save your money because they will take your money and you will not get the information that you need not even the name of the owner of a phone number
Dear Requester:
I received your complaint to the SiteJabber.com page for Spokeo, on June 28,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Don't waste your money. You don't get any valuable information on reverse cell look-up, but they promise you names and addresses- you get nothing. Then the Billing occurs, and you can't really cancel the transaction- all smoke & mirrors.
Dear Joe:
I received your complaint to the SiteJabber.com page for Spokeo, on June 24,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
You can cancel anytime through your Account Settings, or by reaching out to our Customer Care team at [email protected], or (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to help you out!
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Find information about any phone number and more, it's quick and easy. You can get the details you need.
Dear Peter,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I made a 1 time purchase and was without my permission or knowledge signed up for a subscription. They just straight up stole money.
Dear Requester:
I received your complaint to the SiteJabber.com page for Spokeo, on June 24,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I signed up for 7 day trail at certain price. I then on the same day sent email to Spokeo to cancel subscription services. Next I find a charge of $24.95 billed to my PayPal account. I call, explain myself and the end outcome is "we can't give a full refund since it has already been billed, but we will send you 9.98 and you can use the service for the remainder of the month subscription. This is modern day theft, and I will never use Spokeo again. Been Verified is your competitor and will have my business in the future.
Dear Terry:
I received your complaint to the SiteJabber.com page for Spokeo, on June 21,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
A lot of the information is outdated or incomplete. And, my own personal information is so messed up (it looks like mine and an unknown person's records are combined into the same record) that it gives me very little confidence in the accuracy of other records).
Dear Joseph:
I received your complaint to the SiteJabber.com page for Spokeo, on June 16,2021 regarding our service, and I am happy to assist in resolving this matter.
We gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
WARNING, WARNING, WARNING, WARNING!
DO NOT SIGN UP FOR THIS SERVICE!
I simply wanted to find a long-lost cousin and they not only couldn't do it they kept promising me new information.? Turns out my cousin has been deceased for 7 years I found out later. Then when I tried to cancel my account they tried to give me the runaround by making me put the bank on a 3-way call which was never explained to me and then the man kept telling me he had to check with him supervisor and find me when I ask for the supervisor he kept putting me off. I am sure there was no supervisor it's all a con job to try to get more money out of me and if I can accomplish this they will never get another Penny out of me.
Dear James:
I received your complaint to the SiteJabber.com page for Spokeo, on June 15,2021 regarding our service, and I am happy to assist in resolving this matter.
We gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Said to pay to see info. NO RESULTS. I was doing a reverse email lookup, they said they have results and I need to pay. Paid. No results. Rip off.
Dear Ben:
I received your complaint to the SiteJabber.com page for Spokeo, on June 9,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
They charge you without your conscient. Beware!
They cooperate with PayPal.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Dear Kris:
I received your complaint to the SiteJabber.com page for Spokeo, on June 9,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
My lawyer recommended the website. I enrolled and needed technical assistance to use the site. The representative could not have been more helpful and patient. I would highly recommend the service.
Dear Evelyn,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I did not know I signed up for a subscription but read the email and accepted that I had. I immediately terminated to avoid future charges, however I am somehow still being charged for a subscription. I logged in just to see if I had made an error and ever spokeo shows my subscription as "expired" and not active. Yet they still continue to charge my account monthly.
Dear Luke:
I received your complaint to the SiteJabber.com page for Spokeo, on June 6,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Quite disgusted with your service first of all. When you say something is refundable in the purchase, it better be refundable. Instead I had to start pulling the contract and getting my lawyers involved.
You guys need to get with it cause someone will rip you down.
You have far less info than I've seen with anyone else so far. You nickel and dime the consumer to death. Every search is an add on and then when you say you'll refund someone you try to skimp out on the full refund. Gross
I'll be posting this review on Google too.
Dear Clinton:
I received your complaint to the SiteJabber.com page for Spokeo, on June 4,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
We gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And any additional features such as specific search types (Court and Historical Records) or increased search quota will require additional payment.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I find Spokeo very valuable to my research and affordable. A all-in-one solution with highly trained support and is a safe and confidential way to find information.
Dear Teresa,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Best Customer Service!
I had a billing issue and the rep (pity that I forgot her name, she deserves to be public for that) was so devoted and warm. And resolved my issue quickly.
Dear John,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have a hearing impairment and as result, I hesitate to call a business or people even, knowing that it frustrates them to talk with me as, I am constantly asking them to repeat themselves. I had a technical question to ask Spokeo, so I contacted their Customer Service Representative advising her that before she entered into conversation with her, I was a disabled vet with a hearing disability and I would probability be asking her to frequently repeat herself; she assured me that would not be problem and she began to patiently answer my questions. It is rare that I have such pleasant telephone conversations. If this lady is an example of Spokeo's corporate attitude toward it's customer's, then want to do business with them. So please encourage all of your employees to follow the example of this lady who so patiently dealt with me. I DON'T MENTION HER NAME, AS I DON'T KNOW IF THAT WOULD BE APPROPIATE. I do know that you record conversation and you have the means of obtaining her name.
Respectfully,
Rick
Dear Rick,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Like so many other services, they continue to charge you $24.95 every month and hope you don't review your credit card statement closely. I initiated my service purchase on March 6,2021 and was chaged. 95 cents. On March 9,2021 the charged me $24.95. April 14,2021. I just looked at my May credit card statement and saw the April charge, called their 800 number and canceled my "subscription". Unfortunately, this type of scam is most likely legal. One way this scam could be stopped is by credit card companies offering to place a time limit on recurring charges. I wonder if there's an app that reviews credit card accounts for recurring charges and send alerts to credit card holders? BUYER BEWARE!
Dear Nick:
I received your complaint to the SiteJabber.com page for Spokeo, on May 28,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Called Spokeo. Luis was my customer representative. He was very kind & helpful in resolving my issues. He took care of my problem right away. Very respectful
Dear Cynthia,
Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael:
I received your complaint to the SiteJabber.com page for Spokeo, on July 2,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care