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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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I searched for a corporate/organizational email address. Spokeo responded with 52 matches. After I paid to view my results there were zero 'organizational' matches. Total and complete scam.
As you will notice in other reviews, Spokeo turns a one time $. 95 charge into a monthly subscription fee. I might not have minded if I had received an e-mail saying my "free week" (or whatever it was) was expiring and I will be auto charged using my previous payment method. Yes Spokeo, you beat me out of $25. Congrats. You have been around for a while so clearly the model must work. However, just because you can do it doesn't mean you should do it.
Dear Caroline:
I received your complaint to the SiteJabber.com page for Spokeo, on August 23,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The information they give out for the introductory price is where the area code is. Wow, couldn't have found that with a google search.
It claims to give the carrier (who cares) and says the phone type is a land line (no, actually, it isn't) and gives the area code location.
But for a recurring monthly charge of $25, maybe there will be more information.
Dear Philip:
I received your complaint to the SiteJabber.com page for Spokeo, on August 18,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
They asked for a one time transaction of 95 cents and several days later they withdrew 24 USD from my account. Paypal wouldn't do anything about it, so the only think I can do is to warn other people about it
Dear Ciprian:
I received your complaint to the SiteJabber.com page for Spokeo, on August 18,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was able to find most of the info I needed. Also, customer service was good. When I had a problem it was addressed immediately.
Hello there, Aaliyah! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
I had several people to research and this program was not very helpful. The subscription cost is really high for something that is not very good.
Customer service is very helpful when you want to cancel, however, and to me that is super important.
Dear Wayne:
I received your complaint to the SiteJabber.com page for Spokeo, on August 10,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Got the result I wanted quickly & efficiently. (only one search needed)
**** BUT then my credit card was hit with a monthly subscription that I never asked for or wanted.
Had to contact customer service to get it reversed. (which they did with no problem)
Seems to be the usual practice to sign everybody up as soon as your 1st search is done.
I thought Wells Fargo was sued for $$$ Millions for that kind of business practice.
Dear Nomolos:
I received your complaint to the SiteJabber.com page for Spokeo, on August 8,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I need to to find phone number, after I search for report, it shows only $ 0.95 payment, the report was incorrect. And worse it starts charged monthly service after a week. And I called them, on first day but no refund.
What a ripoff.
Dear Jim:
I received your complaint to the SiteJabber.com page for Spokeo, on August 7,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was charge for monthly membership fee and I was not aware that I will be charge, I called them and they have refunded me immediately.
Hello Jack! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Imma say this... if it wasn't for spokeo my dumb would still be with a cheating dog... I had an issue one time with billing. I called told them issue the helped. Reps no matter when I called very helpful they all address me professional... only issues I need them to update information get more current changes... I had another free service I used sometimes it was a lil more current. But all in all Spokeo wins hands down... thanks again. My divorce final. I've moved on & now dating. So Spokeo I will be in touch cause I don't have time for surprises in the dating scene. Okkk. Sending all your reps peace prosperity patience and wellness
Hi there, Sharon! Thank you very much for the kind words and 4-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
I payed them $. 95 for one email check, which they found no results for; they then took $24.95 for a monthly subscription that is useless. Be careful using Spokeo
Dear Mary:
I received your complaint to the SiteJabber.com page for Spokeo, on July 30,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have really enjoyed using Spokeo. It is easy to use. After my trial subscription ran out, I called and was able to renew at a discounted rate. Rahmal was very professional.
Hi there, Edward! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
Finding Companies who care about their Customers is becoming a Rarity. My Sincere thanks to Claire at Spokeo for making my Experience with them such a Delight. Rich.
Hi there, Rich! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
I easily found an old friend using Spokeo. I didn't notice that the initial $. 95 charge would expire, but they understood my explanation and refunded the following $24.95 charge which was appreciated, and I will definitely use Spokeo again and recommend it.
Hi there, Robert! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
I made a one time purchase of. 95 cents for some phone info and a few days later i am charged 24 dollars for a monthly subscription i did not ask for. We will see if they give my money back or not. I think i got a 24 dollar lesson. Thieves do not usually return money that they have stolen.
Dear Jack:
I received your complaint to the SiteJabber.com page for Spokeo, on July 21,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
THE CUSTOMER SERVICE IS GREAT THEY WERE QUICK AND DID NOT TAKE UP MUCH OF MY TIME. IT SEEMS LIKE DURING COVID MOST COMPANIES CUSTOMER SERVICE HAS DECLINED AND THE WAIT TIMES ARE LONG. I AM GLAD TO SAY THAT WAS NOT THE CASE WITH SPOKEO.
IT WAS A GOOD EXPERIENCE.
Hi there, Fauna! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
How Granite is of this company they do outstanding work an answer any question that you need and the right manner and would direct you to whatever you may need within their company May the best new God always be with this company
Hi there, Oscar! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
This is a great service to find some basic information about a person you are interested in. I would highly recommend using it.
Dear Brian,
Thank you very much for the kind words and 4-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The person I was searching for turned out to have died in 1995 which Spokeo did NOT find--I learned this later on Ancestry.com. Since I could find very little actual information, I cancelled within 24 hours and was still billed for a contracted service. I called the company and to their credit the representative was quick and professional and refunded the billing amount and ensured that my service was actually cancelled. Would not recommend in any way.
Dear Patricia:
I received your complaint to the SiteJabber.com page for Spokeo, on July 6,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
What's the problem with being honest, you can only be one, even if you have and use both. So be brave, and make a decision.
Dear Frank:
I received your complaint to the SiteJabber.com page for Spokeo, on July 2,2021 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry, but I wasn't able to fully understand your inquiry.
We're a People Search Engine that can be used to conduct name, reverse email/username, reverse phone, or address searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources. If you believe you've contacted the correct company, please provide more detail of the issue, and I'd be happy to assist you.
You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Don:
I received your complaint to the SiteJabber.com page for Spokeo, on August 24,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care