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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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I paid $0.95 for a single search only to discover a few weeks later that an amount of $24.95 has additionally been taken via my Paypal account. There is no clear or obvious mention of having to join a subscription service on their main page whereby this lack of transparency contravenes the UK and EU Consumer subscription laws. I have asked Paypal to reverse the payment and have notified my bank who have advised will back me up on this. I have also emailed Spokeo our laws regarding subscriptions and my demand for full return of unauthorised transfer of funds.
This is a fraud company!
I was looking for an email address for a person, which was marked as present, but after I paid 2 dollars, it immediately disappears, I't was the first fraud, but after one week I was charged 25 dollars for nothing!
Dear Orest:
I received your complaint to the SiteJabber.com page for Spokeo, on October 7,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
After searching for more than months you were able to locate a dear friend of my husband he lost track of! My Husband in in a Hospice Home and he was able to get a visit my husband Thank you
Hello Margaret! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
Do not waste your time or money, the only information these people have access to is what's in the phone book, they can not even look up public records of any kind, it's a scam and a lie to get you to spend extra money and get hooked into a reacuring monthly payment, I know for a fact is doesn't work, looking at court documents and trying to look up anything on this site and your told "sorry no results for" or youre able to see their current address. That's all... Go ahead and pay the top dollar for all their extras if you doubt me, because I did like a absolute jack***... And it is not real... Sorry for the brutal honesty it just really irritates me they can get away with this kind of thing in this day & age.
Dear Dana:
I received your complaint to the SiteJabber.com page for Spokeo, on September 25,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I did one search it was supposed to cost me $0.95 a few days later they pulled $24.95 out of my account. I was able to get back half of the $24.95 that's their policy
Dear Terry:
I received your complaint to the Sitejabber.com page for Spokeo, on September 24,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care"
Information was scant and mostly inaccurate, then they wanted a large fee to actually see the report, which was advertised as only $. 95 for 7 days.
Update. I asked that the subscription to this site be canceled which, happily, they did promptly.
Dear Wanda:
I received your complaint to the SiteJabber.com page for Spokeo, on September 21,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo will take your personal info and post it to your account regardless of your request not to. While I entered my name and info for billing purposes, the account was just under my email. However, once I called regarding subscription, the rep asked for my name and tel number. Apparently, he did not have my name and telephone number because he said it could have been different from billing info. I gave my name and requested it not be used to name the account. I did not give my telephone number. I only use my email. Once call ended, l checked the account. What do I see? The account under my name instead of email address, and my phone number. I never gave him my phone number. So, he applied my name to the account and my telephone number despite my request not to. When I called back, both rep and supv said they would remove the telephone number, but not my name. This is some sneaky under handed way for them to get additional info about people. And then they posted more info about me on their spokeo website than I have ever seen before. This info was not there before I gave my name. I have never seen that much info about the people I searched. So, if you give all of your info, it will be used against you!
Dear Jadea:
I received your complaint to the SiteJabber.com page for Spokeo, on September 20,2021 regarding our service, and I am happy to assist in resolving this matter.
With regards to the information showcased on the Spokeo.com website, please note that Spokeo gathers data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates. Regarding account creation, please note that a full name and email address are required for all accounts.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I ordered a one-time $0.95 search of phone number. One month later I received a surprise auto billing of $24.95 on my PayPal account. There was NO obvious language that they'd be auto billing me. I have emailed them and have gotten no response yet. I see on this website that this is a common complaint.
Extremely predatory. This should be illegal!
Dear Robert:
I received your complaint to the SiteJabber.com page for Spokeo, on Septmeber 18,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Their data is way out of date. Don't waste your money. You can find the same information with a simple google search.
Dear Mark:
I received your complaint to the SiteJabber.com page for Spokeo, on September 18,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
You should be forced to pay back the money you steal.
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and will never be again
Dear Camp:
I received your complaint to the SiteJabber.com page for Spokeo, on Septmeber 17,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I really like Spokeo, and it has served me well.
However, when I logged in yesterday, I was asked to update my CC info. When I did I was immediately charged $177, instead of the $70.80 annual fee I had been paying, with no prior notice. Even when I logged in the screen showed that the fee was $70.80, but that the 2022 fee would be $177. I then received a message from my credit card statement saying that there was a $177 charge from Spokeo. The 'pending' charge still shows on my CC statement today, even though I called Spokeo and had them cancel the paid subscription IMMEDIATELY.
Dear Dan,
I am sorry to hear this. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Be careful. If you choose a one time search you are automatically signed up for a subscription. Deceptive practices.
Dear Donna:
I received your complaint to the SiteJabber.com page for Spokeo, on Septmeber 10,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I paid $. 95 to find a location of a phone number and ended up with a subscription! How does that happen? Total BS!
Dear Barbara:
I received your complaint to the SiteJabber.com page for Spokeo, on Septmeber 9,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Definitely a great site if you're needing to know personal information or just information in general this is the site to go to
Hi there, Sarah! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
I'd only used it once but wth did they charged me different month like $24.95. Am I able to get my money back?
Dear Leo:
I received your complaint to the SiteJabber.com page for Spokeo, on Septmeber 4,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I wanted to try the service and search on myself for $0.95. They had an incorrect address for me, and not a lot of other information compared to other sites that have how much my salary is, address, my relatives, where I work, etc. I was like, "it was worth a try for $. 95." But then... I get a bill for a monthly service.
Nothing on the phishing email stating this is a monthly membership. The phishing site said $. 95 for a search. Nothing about stating this will auto bill every month. 7 days later, I get an email about thanks for joining a monthly service. What? I called them, and they said, didn't you read the 7 page email saying you signed up? Its at the bottom in small fine print after 6 pages of marketing glossies. I called them, and they would not refund the monthly membership. They said I signed up for it and my fault for not reading every line on every page to validate the trial. I said, "This was not a trial. This was a $. 95 search i agreed to, and not a monthly service."
Lessons learned. I also should have looked at the reviews on this site too. With a 2 star rating, I can see why. Don't trust anyone or anything and read every line of every page that someone sends to you in an email. Anytime you pay for anything, ensure that no auto billing occurs. Marketing for companies are getting better and better. Hiding details, Moving things to small fine print on the last page. Having a checkbox appear to agree to a search for $. 95, but then that checkbox really means signing up for a service. Wow, congrats on sneaking billing through. Again, don't trust anyone or anything.
Dear Bryan:
I received your complaint to the SiteJabber.com page for Spokeo, on Septmeber 1,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
My Spokeo story is a successful Customer Service Experience regarding monthly billing. Spokeo listened to my story, worked with me, and solved my problem! I received the refund I believed I was entitled to. All done with professionalism and honestly.
Hi there, Cecily! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
I was charged unexpectedly and I chatted with a customer service rep and was given back the monthly fee within 24 hours! Thanks Spokeo!
Hello there, Sara! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!
I bought a 7 day trial and it auto signed me up for a reoccurring subscription. It said nothing about this when I bought the trial. After paying for the trial, if I wanted access to the information I actually bought the trial for, marriage records, I had to pay more. What a rip off!
Dear Connie:
I received your complaint to the SiteJabber.com page for Spokeo, on August 26,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I searched online for someone, and stumbled onto this "service". Got the one search for $0.99 charge. Most of the phone numbers they provided are obsolete numbers. I had to hunt and finally got one good number of a relative of that person that I looked for.
A few days later, they charge me the auto renew monthly charge of $25. I had to call them, and had the service cancelled and money refunded after a "hold" on the phone.
Since they refunded me, I will give them a two stars instead of one. Nobody likes these hidden auto subscription bullS. On the internet. They said it in the email. How about you put that in bold and prominent on the website. Stay away. You don't need this.
Dear Dat:
I received your complaint to the SiteJabber.com page for Spokeo, on August 25,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Victoria:
I received your complaint to the Sitejabber.com page for Spokeo, on October 13,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care