On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Often people move away without a forwarding address so that we can send them their account statements. Spokeo helps us find them, so their account doesn't become Unclaimed Property."
I paid. 95 cents for a one time use. Shortly there after I found a $24.95 charge for a monthly fee. I called the customer service to cancel and get a refund. They cancelled but would not give a refund. Apparently the. 95 cents was for a 7 day trial which then turned into a monthly charge. They refused to make a refund. It seems like a scam to unknowingly get one to sign up to a monthly service.
Dear Joseph:
I received your complaint to the SiteJabber.com page for Spokeo, on November 26,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo was fast, friendly, and got me where I was headed quickly. Highly recommend them in the honesty fairness department.
Dear Brad,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I use Spokeo for my business and when customers dont want to give a phone number or address cause they are just shopping, Spokeo, has come thru with a phone number and an address. Would reccommend to anyone. Excellent company. Customer service when anything might come up is also excellent!
Dear William,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Great service, found what i was looking with a few clicks, information was accurate and precise, customer service is the best in the business, need some help with my search, a real person emailed me back immediately. I will be using SPOKEO for all my future background and reverse phone searches, i just want to say thank you again to the team at SPOKEO i know you got my back!
Dear Jack,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
If you're going to be charging the consumer public for information they are looking up, then every piece of information needs to be correct and precise.
Dear Mike:
I received your complaint to the SiteJabber.com page for Spokeo, on November 22,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
It costed only $0.95 for a search. I was able to find the phone number of the person that I was looking for.
Hello Yarnis! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
Although I don't love paying for the service, it has been very helpful to identify scammers. I've used it multiple times successfully.
Hello Cynthia! Thank you very much for the kind words and 4-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
I needed find a information, and Spokeo helped me so much, it was easy and fast. I really recommend Spokeo.
Hi there Ana! Thank you very much for the kind words and 5-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
Wish I'd looked here first... I paid for a. 95 1 time search and know I was conscious as to whether it was a one-time or trial and then you'll be billed sort of thing, I chose the one-time option with intention. This morning my bank statement had a $24.95 charge. I called to request a refund and was told they could only refund $9.95. I begged, immediate circumstances are such that every penny matters and that they wouldn't budge, so not cool. Not like I waited a week, I called the morning it hit my bank. Not happy. They suck.
Dear Bonnie:
I received your complaint to the SiteJabber.com page for Spokeo, on November 10,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I did searching on a couple of phone numbers I already knew who the numbers belong to and the match was wrong both times
Dear Darrin:
I received your complaint to the SiteJabber.com page for Spokeo, on November 9,2021 regarding our service and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I thought I was paying 95¢ For a single report. I ended up paying for two months before realizing what happened. $50 wasted because I only used that one report.
Dear Dezi:
I received your complaint to the SiteJabber.com page for Spokeo, on November 8,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your request.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
It was a total waste of my time and money, the information was outdated. I did a check on myself and it showed a phone number I had 10 years ago and showed none of my family members. Don't waste your money!
Dear Diane S.:
I received your complaint to the SiteJabber.com page for Spokeo, on November 8,2021 regarding our service and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Kezia is the customer service agent that satisfied my inquiry on the spot! I highly recommend Spokeo for anyone willing to go that extra step in identifying who is behind the call. Is it a scam or not a scam and it turns out Spokeo saved me from some unfortunate grief.
Dear Robert,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Agent, Kezia, was able to assist you with all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was helping my parent fill out an application for Social Security. They could not remember the exact date they were married. I wanted to look it up just to be sure. I purchase the report and it gives information that I already know but not the wedding date, that was extra. I didn't want to spend even more money on it, I wanted just the report. What do they do? After 7 days they bill me for their monthly service. Because I didn't cancel in time, I get billed and cannot be refunded the entire amount. Monica did get me a partial refund but the no refund policy is so that they can sell single reports at a ridiculous amount of money.
Dear Cameron C.:
I received your complaint to the SiteJabber.com page for Spokeo, on November 5,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. And also, information such as marriage date is part of the Historical Search feature which is an additional charge to exisiting subscriptions and services.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Once you are on their site it's impossible to cancel your subscription. It's best to avoid their service.
Dear Clair P.:
I received your complaint to the SiteJabber.com page for Spokeo, on November 3,2021 regarding our service, and I am happy to assist in resolving this matter.
For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Billed my credit card $24.95 without authorization.
Will not refund
Reporting this company to the FBI and California State Attorney General's Office
Online Credit Card Fraud
Dear Garry B.:
I received your complaint to the SiteJabber.com page for Spokeo, on November 3,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
There is no current data. Everything is outdated by a minimum of 2+ years and longer. After multiple searches with no current data, I realize what a waste of time and money this is. Marriages are not updated, addresses are not current, relatives and associates are not updated. Absolutely everything is out of date. Truly frustrating.
Dear Jenn:
I received your complaint to the SiteJabber.com page for Spokeo, on October 27,2021 regarding our service and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
For a whole year I did not realize they were charging per month. I have paid $350 for a $1 one time fee. I am livid. Currently discussing options with my bank and discussing with lawyer family members. This company is deceitful and they couldn't even find the number I looked up. Never told me I would be charged in follow up emails either.
Dear Erin:
I received your complaint to the Sitejabber.com page for Spokeo, on October 23,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have used Spokeo with great success in finding contact information for clients and prospects. I would recommend it to anyone who needs help in reaching out to orphan clients.
Hi there Peter! Thank you very much for the kind words and 4-star rating! We are extremely glad to hear that Spokeo has worked out for you. Thank you again for using our site and giving us a try!
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sylvia,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care