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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been getting calls and texts from some weird girl wanting to exchange sexual acts for money. I searched spokeo to get the person's name so I can report her to the police. ALL I got for my $5 is the name of the phone provider and the general area of the caller (photo below). How is that helpful? Out 5 bucks for nothing. Do better!
Over 90% of the information you will find is inaccurate, misleading and negative, affecting your social and financial credit scores. What you won't find are positive notes such as educational, military, and employment history, awards, certificates, licenses. AVOID SITES LIKE THIS WHEN MAKING DECISIONS FOR EMPLOYMENT FOR APPLICANTS and or by DETERMINING ONES CHARACTER OR RELIABILITY.
Dear RJ:
I received your complaint to the SiteJabber.com page for Spokeo, on December 26,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
It doesnt show true information. It shows me married when status is single. This spokeo is currentlt made and full of scam. Also included people are not related to you.
Dear Hammad:
I received your complaint to the SiteJabber.com page for Spokeo, on December 23,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This service was horrible. Did not find what I needed. That being said, the customer service team was fantastic. I got my money back immediately.
Dear Theresa:
I received your complaint to the SiteJabber.com page for Spokeo, on December 23,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I am glad to hear that our Spokeo Customer Care representative was able to assist you with all of your needs.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I would have gave you a zero star because y'all been lying to people all these years spoken s*** yo. Y'all took a dollar from my account and knew you didn't have no damn evidence of what I was looking for you lying son of a b****** I hope you rot in hell soon they need to take you offline as a source of searching a charging people a dollar you getting f****** over spokeo must be on by some Caucasians cuz you know y'all are dirty and your thieves and liars.
Dear E W.:
I received your complaint to the SiteJabber.com page for Spokeo, on December 22,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
If you know the state where person lives the app. Is wonderful, I would like the people at SPOKEO to locate the state where the entity resides.
Dear James,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs.
In regards to an individual's location in US State, please note that when making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Have used this site for years; for the most part have found the info to be accurate. Sometimes I can tell it's wrong (or not up to date info) which therefore lends to not knowing if any info you didn't already have an inkling about is accurate or current but overall It's produced good results and I'd recommend this site.
Dear Rachel,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This is great people search engine! Courteous helpful a connect wizard! Join up this crew is always helpful!
Dear Douglas,
Thank you for the kind words! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Need more tracking feature. Trust no one but your self. Have frrinds but always do s check. Needsmore phone info
Dear Sarah,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
If there is anything at all you need to know or thought you already knew but didnt... look no further, this appplication has it all
Dear Jeremy,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Another case of signing up for a one time use and subsequently having my credit card billed automatically for a monthly "subscription". Called, complained and was given their standard answer. "Unfortunately, blah, blah, blah..." Definitely scrited. Was refunded for one month. Will be contacting BBB and every other complaint site available.
Dear C M.:
I received your complaint to the SiteJabber.com page for Spokeo, on December 16,2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I've had spokeo for about 4 years now and I have gotten massive amounts of information that I needed I frequently check to see if somebody is who they say they are or their business is what they say it is Kudos to Spokeo and their staff
Dear Marianne,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This is the typical case of highway robbery. You sign up for 1 (one) search for which you pay with your credit card. Small print apparently commits you to a 7 day "free" subscription, but you don't know that. Then after the 7 days are over, your credit card is charged $24.95 for one month of searches. The searches are very limited and sometimes not accurate or updated, in those cases when you do have the correct information. You basically get a phone number and some other basic information. When you want to go beyond that basic information you will be charged an outrageous amount. What happened to the old fashioned white pages?
Dear Antonius:
I received your complaint to the SiteJabber.com page for Spokeo, on December 10,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note for any extra services, outside of the standard Name, Email, Phone, and address search types, such as Historical and Court Records are available for an additional charge.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Searching an email address on their landing page. I input the address and started the initial search. There was a progress meter running, like something was happening. The results were hidden, until payment. But the results promised for the specific search were quite extensive. There were big green check marks next to Name, address, social media and many others. Once I paid the fee and was automatically signed up for their 7-day trial membership, I was now a member. In 7 days they would be charging my $24.95 a month until cancelled. I looked at the results of the search for which I was promised. When I looked, I was advised that there was no information for this email address search.
Then they had a pop-up asking to share my experience so far. I shared what I just told you and asked them to contact me for more information. Then I submitted that to them. In that process they supplied this review site for me to share my experience of their website. How handy!...:-)
I, also, am having difficulty cancelling my subscription. There is a "Cancel" button under my account settings. But, when I press it, it does not cancel the membership. It asks for one of their staff to contact you about cancelling, via email, phone or live chat. Live chat was not functioning. I chose the email option. I expect grief...:-(
Avoid this website, if at all possible.
UPDATE: I did choose the email option for cancelling my membership. At least, this went smoothly. No grief, as I had expected. I received and email that day advising me that my membership was cancelled. I will, of course, be monitoring my payment method to see if a $24.95 charge occurs in the next weeks.
Dear John:
I received your complaint to the SiteJabber.com page for Spokeo, on December 8,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have used this site for many years and it has rarely failed me. Price is reasonable and it saves a LOT of phone calls.
Dear Rodney,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I asked to do a reverse phone number to get a name. This phone number shows to be a landline number so there must be a name. This is the 4th reverse number app I have tried and this one didn't help me either. If you need a name to go with a number don't waste your time or money with this one.
Dear Stephanie:
I received your complaint to the SiteJabber.com page for Spokeo, on December 6,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Nothings perfect on the internet... These guys come as close as you can get for;
Ease of use, cost, accuracy, and speedy information. Customer service is second to none! Thanks guys, God bless and take care...
Dear Jim,
Thank you for the kind words and 5-star rating! We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I tried this service for a random message sent to my work phone. When I entered the email/Phone number SPOKEO dashboard flashed with a bunch of green lights indicating that they had found lots of information and implying the amount of the information was great. So I decided to use this service and paid the $0.95 and see what happens next. After creating an account, I found that this was an absolute scam. The site had absolutely ZERO information for me. All the green check marks that pretended to have information literary changed to "we have zero information." After complaining to my girlfriend about what a fraud this is, she recommended that the number/email address I was searching might just be a new account and to give SPOKEO a chance. She recommended that I use her email and phone number to see what shows up. Reason for using her information is because she is extremely active on social media, especially Instagram and even has a YouTube channel, albeit with small following. Regardless, SPOKEO should've found something on her. THE ONLY THING THEY FOUND is her account on ETSY.
These guys are a scam. They hook you in with promises of great results, force you into paying the $1 and hoping that you forget to cancel your subscription. The amount is so small that most people won't even realize that they are being charged a monthly fee.
At first I was going to just cancel my subscription and be done with it. Then I decided that I should try to warn others. I am not even going to request a refund since the time is not worth the $0.95 that I would be getting back. My goal is to keep others from making the same mistake. Save yourself the time and hassle to having to go back and cancelling, then having to check back couple of months to make sure you truly are not being scammed.
Be warned.
Dear Shar:
I received your complaint to the SiteJabber.com page for Spokeo, on December 3,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have been using the site frequently for a couple of years. It is easy to navigate and yields the useful information I seek.
Dear Paula,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
They make it seem like you're going to pull up every deep dark secret from the deep dark web. They couldn't give me a correct address or current phone number their database sucks. I could have thrown a rock in the ocean and hit more information.
Dear David:
I received your complaint to the SiteJabber.com page for Spokeo, on December 1,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sid:
I received your complaint to the SiteJabber.com page for Spokeo, on December 28,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care