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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Been using Spokeo on & off (mostly on) since 2010, and never had a problem. If I don't recognize an incoming phone number I check it on Spokeo. If I don't recognize the the name, or there is no name listed, and they don't leave a message, I will not answer the call. It's been very helpful at screening out spam and cold calls. Saved me a lot of wasted time. It's definitely worth the $15 per quarter for the information it provides.
I wanted the identity of *******@gmail.com and didn't get it! I paid my $0.95 to learn this website doesn't deliver.
Dear Alan:
I received your complaint to the SiteJabber.com page for Spokeo, on January 8,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I found a "Free" white pages ad. Turns out it wasn't free at all, but a $1.00 for 7 days and then a recurring fee of $24.95 per month. I will never use this product again!
Dear Tom:
I received your complaint to the SiteJabber.com page for Spokeo, on January 7,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Our basic search function provides previews of the kind of information that we offer and the social media networks we support at no cost. However, to view full results, you must make a purchase.
Some examples of the free basic results our Name Search can yield are:
• Aliases
• Relative names
• City and state
• Age
Some examples of the free basic results our Address Search can yield are:
• Partial name of property owner(s)
• Partial name of current resident(s)
• Partial name of past resident(s)
• Property details
• Neighboring addresses
• Safety stats
• Nearby sex offenders
Some examples of the free basic results our Reverse Phone Search can yield are:
• City, state, and zip code
• Phone carrier
Some examples of the free basic results our Reverse Email/Username Search can yield are:
• Possible social network matches
• Possible photos located
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This site is a rip off that just wants to nickel and dime for actual info. It is nothing that you can't research online with a lil know how for free, these are scam artists, mop squeezing Folks right here.
Dear Robert:
I received your complaint to the SiteJabber.com page for Spokeo, on January 6,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I've tried to search my email, to verify how the service works. Even If I know I have the subscription to many social networks, Spokeo just found only two entries, and I've also paid for it! If it works like this, it's perfectly useless.
Dear Enza:
I received your complaint to the SiteJabber.com page for Spokeo, on January 6,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I didn't get to read the whole report on the subject I queried before the surveys started. The first query, an email address came back with nothing. I would have liked to know if it was a valid email and had been used recently. I queried a second email associated with the first and was bombarded with surveys on how I liked spokeo. It would have been better if I was allowed to review the results of the query before the damn survey.
The customer service representative has excellent skills and solved my issue immediately. Her tone of voice was friendly and welcoming. I have personally worked for many years in customer service, lead generation and sales and the representative has outstanding skills. Spokeo you are very fortunately to have her as an employee who represents your company.
Dear Leslie,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Save your time and money, this is a scam and they provide no information at all. The advertising and promotion are total lies, do not entertain using this company. Even at. 95 it is a total waste of money.
Dear Jack:
I received your complaint to the SiteJabber.com page for Spokeo, on January 6,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Checking for information about a harrassing unknown callers. Spokeo only provided the same information as available from a simple Google or the baiting information provided before payment to Spokeo was rendered.
Dear LC:
I received your complaint to the SiteJabber.com page for Spokeo, on January 5,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Updated my CC information, got results in a couple of mouse clicks--no problems using your service.:-)
Dear John,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Several Year's Ago I won and was awarded a "LIFETIME Membership through a Contest Spokeo had at that time. I was told I had Won a "Lifetime Membership" at No Cost to me as a Winner. I asked at the time if it would "always truly be a Lifetime" Membership.
I was told Yes and Spokeo assured me that it would last for a Full a Lifetime for my Spokeo Account. But now Spokeo appears to NOT want to HONOR the "Lifetime Membership" that they "Awarded To Me" as a Winner.
I was told that "Lifetime" truly means Lifetime. So if Spokeo **Didn't Really Want To HONOR the LIFETIME Membership, then "Spokeo should have NEVER had a Lifetime Membership Contest.** Now they just want to try to UPSELL ME a New PAY as you go PLAN. Membership. Now I can't even gain access to my Spokeo account,. That is until after they CHARGE ME for my "FREE LIFETIME Membership."
I feel that this is Complete Fraud % and is Completely UNACCEPTABLE!
If not made right I will be forced to take proper legal action. I don't do companies Wrong and try and Rip Them Off and therefore I expect the EXACT SAME TREATMENT From Any Company that I do business with. They knew Exactly WHAT They Were Doing, when they gave me thar "Lifetime Membership" that they now seem to NO LONGER Want To HONOR!
Dear Charles:
I received your complaint to the SiteJabber.com page for Spokeo, on January 5,2022 regarding our service, and I am happy to assist in resolving this matter.
I understand your concerns, and I’m happy to clarify. Your Lifetime membership allows access to unlimited name searches, 20 email/username, 20 phone, and 20 address searches per month.
The quota system has a 1-month window based on your sign-up date, so searches performed a month ago would not affect your current month's quota. Please note that all searches count towards your quota, including those that return few to no results.
Lifetime memberships have a search quota limit that is subject to change at any time. Please note that changes to quota limits allow us to add more data and ensure our site runs smoothly and quickly.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Ran an number for $1 - a few days later $25 monthly reoccurring charge tagged on. CROOKS! So annoyed. Checked my spam folder and sure enough- they send an email saying you're locked in after the fact. I will never use their service again. Buyer beware.
Dear Megan:
I received your complaint to the SiteJabber.com page for Spokeo, on January 3,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Yes, they got me too... crooks.
Yes, I run a business and put $20-50k on my CC monthly so its easy to miss. Finally checked and I'm being charged for something I don't want and not using.
SCAM
Dear Douglas:
I received your complaint to the SiteJabber.com page for Spokeo, on January 3,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Even though I was over charged customer support, Mattew, was outstanding with helping to rectify the situation.
Dear Coleen R,
Thank you for the kind words and the 3-star rating! We are glad to hear that our Spokeo Customer Care Team worked out for you and was able to assist alla your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
My very first search turned up a ridiculous amount of information within seconds, homes from the 80's, phone numbers, friends, relatives. I only have the free trial and Spokeo gave me more info than my PAID membership on phonecheckpro. I'm going to run my own name next and check the accuracy.
Dear Christopher,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo used to be great for searching for people, then one of those scam sites took it over & it turned into one of those hurry up and wait sites, then after being sent from one page to another, it wants you to pay for the results. NO THANKS!
Dear Shawn:
I received your complaint to the SiteJabber.com page for Spokeo, on December 30,2021 regarding our service, and I am happy to assist in resolving this matter.
We currently do not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Used a genuine uk phone number to gain information about the owner and address of the phone number for
Legitimate reasons but no information gained from this site at all, complete waste of my time and money... do not use at all USELESS SERVICE.
Dear Andrew:
I received your complaint to the SiteJabber.com page for Spokeo, on December 29,2021 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I only needed this service for a one time lookup, so even though I did cancel that in no way a negative statement about the company. I was allowed to cancel through the customer service phone number (and yes I spoke to a real person) the rep was polite and professional and it took about 3-5 min. The service itself was simple and as accurate as all the others but what I like was the the web page itself was more user friendly, without have to use a tutorial, as some of the sites seem to be designed.
Dear Coleen R,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was quickly able to download and generate a potential volunteer report.
The option for one time and not monthly fees was also invaluable.
Reliable and affordable.
Angela
Dear A C,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
It has helped me find quite a few things I've been able to connect back with the high school friends I've also was able to find my father who I hadn't seen in years it just keeps you in the loop I guess you could say it's also helped me find out whether or not my significant other was cheating which she was so there's a lot of different things that you could use this website for.
Dear Matthew,
Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist you with all of your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear RH,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care