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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I did not get a solution to my question, but got charged. I am not satisfied with this resource. It is a waste of time and money.
I love this apples easy to use n gives lots of detail all the information you could ask for is given
Dear Galynda,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Could do with a more detailed search on self with trial to have a better estimated choice on continuing
Dear James:
I received your complaint to the SiteJabber.com page for Spokeo, on January 22,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
1st, to those reading this- I'm happy to take the person's name, do a 3 minute Google search, mix in some ridiculous & false info and pretend I'm a legitimate & fair business. All this for $24.95 a month! It will still be superior to Spokeo. Why have I been charged $25 if I canceled my subscription because the results were absolutely silly. ESPECIALLY the full background check I did on myself. Yes myself. It had 2 address (1 not even spelled right) and 2 phone numbers from 10 years ago! I Googled my name and literally got more information on the first page of results alone. They manipulate the fact that most people don't really understand what your getting during the whole "trial" joke. Trick you to pay $25 a month. I really needed these services, I know you can't fully depend on services like this of course, but many of us come here looking for a little piece of mind & honesty yet leave feeling taken advantage of. It's sad that you can't find a good honest business (outside of small) in any of these sh*t companies. I seen that Spokeo responded to another review on the horrible results, their response was something to the likes of "I'm sorry that you realized we're a terrible company, but we get the most info from direct sources. But too bad. We will pretend to care about your feedback & continue doing this to millions of other people. Most won't attempt to get their money back so we will just take it." And let's be honest, none of us are stupid. Even the co rep responding knows that Spokeo is terrible. They are just doing their jobs like the rest of us.
The one positive (a major one) was how kind and helpful the customer service rep was. She kept it simple but polite and refunded me. Perfect customer service transaction.
Dear Krista:
I received your complaint to the SiteJabber.com page for Spokeo, on January 18,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical and court records are offered for an additional prices.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo was extremely helpful in checking out home health care help for my wife. Information received gave us piece of mind, after a previous bad experience with a worker. Their customer service representative was extremely helpful and very courteous when I requested that my account be closed. As a retired Private Investigator, I can state that I believe Spokeo is the best information source available to unlicensed individuals and businesses.
Dear Ron,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
When I emailed them they responded in a timely manner. The product I requested was very useful thank you Cathryn morash
Dear Cathryn,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you swiftly. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Sorry I paid my dollar and all you can see is the name of the person you have looked for. I can write this on a piece of paper!
Dear Shane:
I received your complaint to the SiteJabber.com page for Spokeo, on January 18,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
If I had known of this app back in April 2021, I wouldn't be the victim of identity theft.
Because my Social Security
Number was used by Lynden
Moore, a. K. a. Boogie, I still have problems convincing
Some companies that I am Theresa Jean Damron and the stolen Social Security
Number is in fact mine given to me in Louisiana when I was 15 and starting my first job. I say if you can afford
Spokeo, run with it. It's well worth the money in my book.
Dear Theresa,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Awesome it's a beautiful thing to have all this info at your finger tips so thank you sadako live karla
Dear Karla,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Very easy to use. I often look for phone numbers for contacts I need to make with my business. The results are mostly accurate. Worth every penny.
Dear Sean,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I paid for a one-time use of the service. The information that I acquired was extremely inaccurate and incomplete. I was then billed a monthly fee $24.95 saying I had signed up for a free 7 day trial.
Don't waste your money, I got vastly better results from just searching newspapers.com
Dear Richard:
I received your complaint to the SiteJabber.com page for Spokeo, on January 16,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This website is ideal to find information on a person, phone number, email address or a physical address. It's extremely easy to use and it's extremely affordable. Highly recommended and you're not wasting your time!
Dear Benjamin,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Great one time offer! Paid. 95 and didn't get $#*! besides the carrier and city, which I already knew. This caller is a possible threat and I want to know his identity in case he attacks me and my family tonight.
Dear Bradley:
I received your complaint to the SiteJabber.com page for Spokeo, on January 13,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Do not pay these people for anything.
Sometimes I try something to see if I'm wrong, I don't know why. Validation I suppose. Maybe scamming a couple bucks from people is a valid business system.
Dear Dee:
I received your complaint to the SiteJabber.com page for Spokeo, on January 13,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I signed up with Spokeo to specifically find out who is calling me to determine if I should call back... I get less than 2% of my searches providing a result... And when I do get some information usually only the provider and whether it's a landline or other they have the audacity to offer to sell me a PDF of what I viewed on my monitor... To me - and I've had this service for several years - this is a waste of money... Quitting!
Dear Trace:
I received your complaint to the SiteJabber.com page for Spokeo, on January 12,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo is a good tool to use if you're trying to find a person's name, or address, or contact information... better than white pages! Also details like property values, neighborhood, etc.
Dear Dolores,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was suspicious of my husbands activities, I have been on been verified, instant checkmate and I personally have found a lot more information on this site than any others I was using, some information may not be 100% accurate I just kind-of over looked that
Dear Julie,
Thank you for the kind words and the 5-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
A relatively poor collection of partial public records found by this utility. Trustworthy... MAYBE/MAYBE NOT. But most likely NOT.
Dear N K W.:
I received your complaint to the SiteJabber.com page for Spokeo, on January 10,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have never seen a side that had so much incorrect information about one person or even were they live phone numbers incorrect and other people's information mixed in and the number of people living in a house or who they are incorrect or their age so incorrect.
Dear Kelly:
I received your complaint to the SiteJabber.com page for Spokeo, on January 11,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
A good site when you need to find out info. Navigation can be a little confusing for a first-time user, however. Will use again.
Dear El A,
Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you and was able to assist all your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
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People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Betty:
I received your complaint to the SiteJabber.com page for Spokeo, on January 23,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care