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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Spokeo is well established company with 16 years history. Management cares a lot about employees and customers. Company has very well focused goals and do their best to satisfy customer. The company offers excellent benefit package to employees like unlimited PTO, fully covered medical, dental benefits and 401k, well covered travel expenses. Great culture team with lot events. Flexible work from home option. Most of the teammates and managers I work with are awesome. For me it is one of my best company in my entire career. I had 16 years experience in USA. This is the only company that gives good merit based raise two times in a year and 5-10% of salary as bonus.
I did a reverse look up and agreed to the. 95 cent charge on 5/12/2022 and on 5/20/2022 they charged me $24.95 without notifying me or my authorization to charge my card. I had to file a dispute with my credit card. They are a very dishonest company with deceptive business practices. Do yourself a favor and don't do business with them to save yourself the time trouble that I had to go through.
Dear Brian:
I received your complaint to the Sitejabber.com page for Spokeo, on May 31,2022 regarding charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Used this site twice, once as a self search to see how of my info was avaialble. $0.99 aa search, that's fine. What isn't is this:
SPOKEO ********264 just attempted to charge $24.95 to your *******XXXXXX9828 card, but the charge was declined because the card is closed
If you have any questions or don't recognize this charge, don't hesitate to reach out by replying directly to this email.
Folks, use a digital credit card for any online purchase. It's saved me from scammers like Spokeo more than once.
Dear Steve:
I received your complaint to the Sitejabber.com page for Spokeo, on May 30,2022 regarding charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This site was so easy to use. I got my answers fast and they did not leave me with more questions!
Dear Jamie,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
One search turned up several people with the same name but I don't know the person, just the he works for Exim Bank supposedly but I didn't hit on anything. I feel like there could have been more questions asked to help narrow down the search when there are multiple people with the same name.
Dear Mona:
I received your review comment to the Sitejabber.com page for Spokeo, on May 27,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I wanted a one time number. I paid through PayPal and specifically told them I did not want the full subscription. Well I just got billed for the fill subscription. I called and they graciously have me 9.00 dollars back.
Dear Alan:
I received your complaint to the Sitejabber.com page for Spokeo, on May 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This is the best service provider for searching people, for the money, that I have ever used. I have been with Spokeo for over two years. They are not perfect but it fits exactly what I need it for! If I need a deeper search, I can pay a small fee and get it done.
Thanks Spokeo for being here!
Ronnie H
From Texas
Dear Ronnie,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Their game is to charge their customers for services they don't use by not cancelling when the subscription is requested to be cancelled. This has to be a horrible business model, would love to know who runs this site. Going to have to count on karma to fix this one, I am out a bunch of money for not watching my accounts closely.
Dear Joseph:
I received your complaint to the Sitejabber.com page for Spokeo, on May 25,2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo subscriptions can be cancelled at any point during the subscription term.} For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
(after I paid of course) and then showed profile names of people with the first name of Brian. Hmm, out of 8 billion people on the planet, the best they can come up with is 42 people with the same first name? Nothing else? Needless to say, I wont need the 7 day trial, 5 mins is enough.
Dear Brian:
I received your complaint to the Sitejabber.com page for Spokeo, on May 25,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Carea
They claim it is free 1 week trial but secretly charge your account.
They take your personal data and charge you for service that they don't provide.
Huge scam. Avoid.
Dear Janet:
I received your complaint to the Sitejabber.com page for Spokeo, on May 258,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Carea
You must update my info
New address is 1001 youngstown dr - Belair Md *******
Need to update my info in your system
Dear Joanne:
I received your complaint to the SiteJabber.com page for Spokeo, on May 23,2022 regarding our service, and I am happy to assist in resolving this matter.
We currently do not offer a feature that would allow editing of the search results. We're a search engine that collects publicly accessible data from a multitude of sources, and we're working on making sure that search results are updated and accurate.
If you're not comfortable publishing your listing, you have the option of opting out of Spokeo. This can be done by clicking on the Privacy link located at the bottom of any Spokeo page, or by navigating directly to http://www.spokeo.com/optout.
To remove name, phone, and/or email/username listings, please follow the instructions below:
1. Locate the listing you want removed, and right-click on the exact profile
2. Copy the URL by selecting "Copy link address" from the menu
3. Click on the Privacy link located at the bottom of our page, and click on the Opt-Out or navigate to http://www.spokeo.com/optout
4. Paste the URL
5. Provide your email address (this acts as verification for the confirmation of the removal to be sent to your inbox)
6. Type in the Captcha Code (type the code exactly as you see it)
7. Check your inbox for the confirmation email, and click on the link at the bottom to complete the removal process
If you encounter any difficulty with the process outlined above, I'd be happy to assist you in removing the listing(s) concerned. To ensure that I do so correctly, please provide the URL(s) of the listing(s) you wish to have removed.
How to Obtain the URL:
The URL can be found in the address bar of your browser. For name listings, please be sure to locate the profile by narrowing down the city and state and clicking on the exact profile. The URL should look like one of the following examples:
Name listing: http://www.spokeo.com/John-Doe/State/City/p1234567890
Phone listing: http://www.spokeo.com/555-555-5555
Email listing: http://www.spokeo.com/social/[email protected]&loaded=1
Username listing: http://www.spokeo.com/social/profile?q=johndoe&loaded=1
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I received a response from Spokeo, that for the most part is word for word what all who complain get. I got added attention in an attempt to deflect the issue from that the services are redacted at the automatic renewal to explaining their billing. Simply put, if I try a service and I am given A, B and C services I would expect to continue to receive them when it becomes a paid service. During the trial, you have access to the services in the Spokeo Membership Plan, in which I was able to find potential addresses, phone numbers, email addresses etc. I assume this is their premium content. When it automatically switches to a paid subscription, at $24.95/ month they change it to a "Single Report" service. Which gives you basically not enough information to find someone. Phone numbers would be blurred out except a few digits (not the area code, so I could not get an idea of location). If you clicked on the number, it is a link where you could upgrade. Regardless, the service provided during a trial was "premium" and not indicative of what it would be at the $24.95/ month level. A reasonable person would expect the same services from the trial to continue at the quoted monthly rate. There was nothing highlighted, bolded or italicized that I saw informing me that $24.95 was only going to be a Single report service. With the single report, I searched and got no relevant or detailed information. If I wanted more "premium information," I could not believe the amount, I forget how much it was exactly, but it was shocking. The other Single report, (I believe it was either $0.99 or $1.99) for that specific search. Bait and switch.
Dear Keith,
Thank you for your reply.
I am sorry to hear this. Upon purchase of a Spokeo monthly subscription, users have access to name, email, phone, and address information if available. What you are describing may be an issue related to incorrectly logging into an account that doesn't have a paid Spokeo monthly subscription. To better assist you with your concerns, please contact Spokeo Customer Care through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly regarding this matter. I apologize for the inconvenience.
Thanks
-Spokeo Customer Care
I tried the free 7-day trial and I found names, locations, phone contact and emails. Then I was billed. I tried more searches and all of a sudden, the only information I could retrieve was name, age, possible locations and possible relations. All of the pertinent information had been redacted. I could have found this without paying $24.99. The most distasteful action was that clicking on the grayed-out information, (phone, email) I was taken to a page to pay an additional couple of dollars. What was the $24.99 a month for?
I emailed to cancel subscription, due to non use. To my surprise it was all done within 24 hours. Cancelation and refund. Great customer service.
Dear Andrea,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Jag är forskare och har haft stor nytta av Spokeo i mitt arbete med missing people främst U s a. För det mesta har det gett mig bra resultat. Kanske kunde länken ha lite mer uppdaterade allmänna personuppgifter. Ser fram emot att en dag återkomma till länken.
Dear Kjell,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo is the site you want to use if you pay for a site you can find a lot of sites that have arbae for infe but spokeo has a lot of real and accurate information.
Dear Stephen,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
My experience with Spokeo has been above average. I use mostly reverse searches, and for that purpose it is very helpful. With so much data, there can be errors, but it is a great place to get started and find what I need. I has also assisted me in locating past classmates, co-workers, neighbors and friends. Today I used it as I got a birthday message from my insurance guy sending regards to my wife and kids by name, and as I was responding, I could not remember his wife's name. A quick Spokeo search and found her name. People appreciate when you remember their families names.
Dear Alex,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have over 42 years in a business which involves using records and I remember the days when one travelled to look at archives or wrote letterrs to access information or engaged a colleague. So I have seen seismic changes in the way in which I work. I use a huge number of different sources and I would put Spokeo as one of the top sources to use. For me it really works. I would recommend anyone to give it a try.
Dear Phillip,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Pros: I have used the info to help answer questions that I was unable to find with just a simple internet search. I was able to look up my moms old addresses we lived when I was younger (she passed away a year ago so I could not ask her). If you want you can request to have your info removed from site.
Cons: some info is WAY off. Like related to... Or lived with... Also income is not correct from the searches I have done on people.
Bottom line: If you have pieces of info but want to try to fill in the blanks this is the site that could possible help you. Also if you get a lot of random unknown calls i will search number and 75% of the time I find out who the caller is. Occasionally my search will say landline or give only the phone company name and that is it but nothing is perfect.
Dear Aleisha,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I've been trying to track down an aggressive spammer who has been sending me text messages endlessly. I finally paid $1.95 on Spokeo to do a search for this person after the screen said that information had been found. As soon as I paid the $1.95, my "report" appeared saying "No information found." So, basically, I got scammed while trying to catch a scammer.
Dear Scott:
I received your complaint to the SiteJabber.com page for Spokeo, on May 18,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I paid for a 7 day trial and was automatically signed up for an ongoing subscription. This was not made clear. Also, I received an email receipt for the trial payment but not for the monthly fee. When I called they were only willing to refund $9.98 of the $25 I paid. I think they are intentionally doing this.
Dear Annie:
I received your complaint to the SiteJabber.com page for Spokeo, on May 17,2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to [email protected] with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Requester,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care