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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There must be some fine print where you have unwittingly agreed to them continuing to debit your account month after month. I bought a record from them, but they continued to bill me monthly for several months even though I hadn't bought any other record. I called and complained. You have to be really insistent with them because the first thing they'll tell you is that they can only stop the "subscription" but not refund the money they've already taken. That's a lie. Insist on talking with a supervisor. You'll then be put on hold for a little bit and the representative will come back on the phone and agree to refund the money they took from you. They refunded the money they took from me. But the next month they were back at it again -- billing me again monthly even though I had not asked for any more reports. I'll never use this service again. Nobody needs to do business with a company like this.
I paid $. 95 for a single search and was enrolled for a monthly fee without my knowledge. When I tried to cancel PayPal transaction I was denied as cancellation was "too late". I never used service except for single $. 95 charge. These folks are a scam.
Dear Mike:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 8,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I am new to this the Spoken online research business. The companies agreement, in the contract before I sent them, is $. 95 to look up someone, was to agree to $25.95 a year. I am allowed to cancel. I have signed up twice this year. I should only have signed up once to use their services. I want a refund for one the agreements. I will call their Customer Service again, to try to cancel from the two agreements.
Dear Loretta:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 8,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Thieves! Rip Off Artists! Frauds! The Worst Possible of All!
They took my money and gave me a PDF of 1 page said essentially nothing!
They showed all the records available and did not provide any of them in the enhanced report they took the money for and then added insult to injury by requesting I join at like $30.00 a month! I am going to blog these thieves into the ground! They take me to Court... I welcome it! Even if they win, they get nothing, as; I have nothing to them to get! And I will have people there in court to witness the thieves in action! Make my day! I am getting my money back or a piece of them!
Dear Bruce:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 6,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
It works for me sometimes, as I have check numbers in USA but still doesn't find the name I wish to verify. Then I'd like to verify out of country phone numbers as well.
Hello Nancy
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo support reps are great. Very helpful and professional. I very much appreciated the help I received when I had some questions about my account. While some of the practices of Spokeo are shady, the support folks are amazing.
Hi there, Mike!
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care representative was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Dear Rose:
I am sorry to hear this. If you could explain further about your experience, I would like to help ameliorate the situation.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The customer support agent was easy to contact (no 20 minute or longer wait). And she was very helpful.
Hi Drew
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care representative was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was required by Spokeo to provide credit card info to verify my washer. They assured me out would never be charged, nor stored by them. I've now been charged at least two time for 25. I'm furious.
Do NOT trust this site. They will fraudulently charge you. Better to go to their competitors.
Dear Joshua:
I received your complaint to the Sitejabber.com page for Spokeo, on November 2,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Good cheap info service. ////////////////////////////////////////////////////////////////////////////////////////////////////////
Hello There Paul,
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo service was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have been using Spokeo for a few years for locating people in my genealogy hobby. It has help almost every time. It has also been useful in reverse lookup of telephone numbers to know who is calling us.
Dear Paul,
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I used this site to check on a suspicious phone number. I believed I only purchased a one time 99cent lookup. Suddenly I have a $27.95 monthly subscription fee on my PayPal. The details of the transaction included a phone number to call. I braced myself for the usual resistance when dealing with these scandalous companies that trick you into monthly payments.
The phone call was answered after only one selection prompt and I spoke with Jason ID 1541. He was very professional and did not once try to lecture me about how I should have seen this that and the other that gave them a right to access my account. Without any hurdles at all he cancelled my membership, and issued a refund that posted to my account within an hour. Such a breath of fresh air. My hat goes off to spokeo for having an outstanding policy concerning such matters and for training their staff accordingly as well as giving their staff the authorization to make decisions and initiate the actions needed to complete. You guys are ahead of Adobe and several other large previously respectable companies by leaps and bounds. I hope your integrity continues to serve you well and that you beco. E hugely successful. Thank you.
Dear Angela,
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I Love using Spokeo. If your school reunion is on the horizon and as usual, a lot of classmates cannot be found, then try Spokeo! You won't be sorry when long lost friends know about the next reunion and actually show up because you notified them!
Dear Jude,
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Do NOT buy their "free" trial. They will automatically enroll you in there regular month without any notice. Then try to refund you $9 out of $25. That's how these sleezy con artists stay In business. I do NOT recommend!
Dear TJ:
I received your complaint to the Sitejabber.com page for Spokeo, on October 28,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Has good information to reach out to people from your past but it's just too expensive it's easy to navigate user controls or friendly
Dear James:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 28,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
We believe our prices are fair and in-line with similar services. When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Loving it so far! Really easy to use and gets important stuff done right! Glad I found it when I did intend to use it a lot more!
Dear JoAnn,
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This site is terrible and a SCAM they pop things up for you to pay for and then you get a very limited basic report that doesn't even give you complete information. For example it will give you the report that there is a court record, the charge, and a case number Just BASIC information, it doesn't even give docket information so I paid $20 to see something I have already looked up on my own and the free public access gave more information making me think I am getting more info from them. SCAMMING me into thinking I am getting more information from their site. I looked up a person that had over 80 court cases BUT they could not come up with NOT one picture or mugshot that they claim they could give you. These sites CAN only compile what people already can get a FREE access too through public records and do NOT give access to everything that is promised by their site. Lawyers need to get after these sites for Class actions. SHOULD NOT have a star system for this site, it is just horrible what they do to people who don't know how to search information and are paying for FREE information through this site while baiting people like me who know how to find FREE public record but looking for more in depth promised information and just getting pop ups and ran around and never getting the extra deeper information.
The photo below is 95% or the paid report I cut the top out to remove the persons Name. This is all you get for your money. FREE PUBLIC basic information, doesn't even include the actual court record (Docket information) just skims and gives basic info. I don't think these sites have the technology to get the information only the technology to scan the internet and compile already free information so they are scamming you into thinking you will have access to deep information like mug shots and things that did not make it to court but all you will get is click bait that you will paid for.
Dear Teresa:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I wanted to pay. 95 for a one-time look-up. I made sure I did not use a subscription box. They charge my card for 3 monthly
subscriptions. They should not force the product on someone. I have used the product in the past and it was good, but I have no use subscribing for a one-time look-up. Very disappointed
Dear Gloria:
I received your complaint to the Sitejabber.com page for Spokeo, on October 25,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
It's ok will update later. I used this service before In the past and it was just fine. We'll see how this goes...
Dear Requester,
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
It was beginning to be a good site until they wanted to charge a stupid fee for something that should already be made to the public... geuss that's why they give u the option to rip yourself off after they stick you with a. 95 cent pre get ready to get ripped off fee... if you got the money to blow its a very good site. But for the average bust your $#*! everyday fellow not a good one if you ask around here...
Dear Richard:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 23,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
We believe are prices are fair and in-line with similar services. When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jersey:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 8,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care