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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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So easy to use and locate person's you are seeking for, they got me the information I was looking for and did so very quickly!
Not only was spokeo a great service to have, I was in the hospital and unable to access my phone for a month, during that month I was charged two separate fees for the service. I contacted spoke you and explain the situation and that I was unable to use their service, I was offered a full refund and willl never forget how awesome the customer service was.
Dear Tyson:
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have always been able to find enough information to locate the person I'm looking for. The price is very reasonable compared to the other people search programs.
Hello Judith!
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I highly recommend you sign up very helpful if ever a problem trust me! Thank you spokeo for helping me and fixing my issue
Hi there, Belinda!
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Deceptive practices. Also has you on automatic payment. To add insult to injury, the information was old and of no use.
Dear Paris:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 16,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I work as a process server and need to find people who are trying to avoid me.
Spokeo tells me who lives where and with who...and usually accurate.
Hi there, David!
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
They will find an address for you; they know a per centage will forget to cancel subscription and end up paying a monthly fee for an extended period for nothing. They are oh so sweet when they end your subscription.
Dear Tom:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 14,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I like Spokeo. I use it to help find an address that I need or how to spell someone's name.
Like today I knew someone who's husband passed away. I put her name in and found his name. I could not find a death notice. I found out I was spelling his name incorrectly. Really helps.
Hi there, Sharon!
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I only gave two stars because the customer service person was nice.the service itself leaves alot to be desired. I would not recommend this to others.just glad I cancelled before it costed more.
Dear Kimberly:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 14,2022 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
They showed me like they have data regarding a search and asked me to pay for the data, and then data was N/A.
Dear Itay:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 14,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Thanks to Spokeo, I have been able to locate a few people that I needed to contact! It is one of the best search sites on the web!
Hi there!
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
So far, I have no complaints. Their customer service is the best that I have ever dealt with. Unfortunately, their site did not have what I was looking for. They promptly canceled my trial subscription as I requested. Thus far, there have been no charges to my credit card. Because of their superior customer service, I am going to take another look at what they offer. I may yet become one of their customers.
Hi there, John:
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have made a single purchase from this site, never consented or indicated that I wanted to subscribe to their services. However, they automatically subscribe and start withdrawing money from the account every month.
Moreover, the service I paid for was not successful, but they still do not return the advance payment
This is not legal and it is not right they are scammers
Dear Palmen:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 13,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo gives us the most accurate information of any other site we have tried.
Costumer service is also polite and helpful.
Hello There:
Thanks for the very, kind words and 4-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Nice to get acquainted with your past. Great to find a way to communicate. A great way to find old friends and family.
Hello Tod:
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I got stuck on my first login. I called customer service. I had no wait time getting to a live person who got things figured out quickly, patiently, and politely.
Hello there James:
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I paid $19.95 for what was supposed to be an "enhanced" report. All I got was the person's addresses (the current one was not even correct) along with several pages of neighbor information for past addresses. None of this information is helpful or useful, and it can be accessed quickly and for free online without paying for a report. I will say, though, that the customer service representative was pleasant and professional despite not being able to help me or give me a refund.
Dear Kelly:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 11,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Quick responce to help my resolve my situation... Pleasant and professional. Win, win. Quick with helping, I feel very calm through this process.
Hi Marsha:
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Always a BIG help in tracking down info. I probably use the service at least once a week. It saves me a lot of time.
Hello there, Peter!
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo lied! I got the information that Spokeo give me for free. Why would I pay Spokeo for something I got for free? Spokeo says they would give the name of the person that's been harassing. I give 1 star because I had to. It's a 0 stars
Dear Melissa:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 9,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Allen,
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care