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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I woke up at 1:45 a.m. and thought about researching myself to find that last address I lived at for Medicaid as they will not give an ok for me till I know this. You sure did help. Spoken let me have,( I hope) that address they keep asking me for.and it was cheap enough that I could pay it just to see the digits! Thank you so much! I love this! I may have to research more. It's a blessing to know Spoken can help me!
With some further investigating on the info I received, I believe I was able to decipher the source of my incoming phone call.
Hi Andrea,
Thanks for the very, kind words and 4-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This is my very first time in using Spokeo.com, and it more than hit every button, and I discovered that I loved using Spokeo to do some research. I was not disappointed in the outcome of my research.
Hello there, Everett,
Thanks for the very, kind words and 5-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
No worries here!' Has the info I need every time! Great for hiring great for checking them out!
Sign up now! You will just love having to fill out their review by there rules
Hello Bruce,
Thanks for the very, kind words and 5-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo's data is older and it freezes when using an iPad. Google numbers are worthless and just reported as landlines.
Dear Peter:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on December 3,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I wish Spokeo went to Canada, but I still love Spokeo. They are fast, helpful and larissa was so pleasant to ask questions I highly recommend Spokeo Joan Ellen Jaszczult Basking Ridge, New Jersey
Hi Joan,
Thanks for the very, kind words and 4-star rating!
We are very glad to hear that Spokeo worked out for you. Our name, phone number, and address search will only yield results for individuals in the United States. However, our email and username searches are universal and may display social media profiles associated with those. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I forgot to cancel this with in the 7 days, I did it early on day 8. No refund of the $27.95. I would not do business with this company. If you make one little mistake they will make you pay. Case # *******
Dear Mike:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on December 1,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I paid because your company promised a service which you did not provide. I paid money to find out who owned a number who keeps calling me and you did not provide me with the information but you had no problem taking my money. I want my money back immediately
Dear Samuel:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 30,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I don't even remember signing up for spokeo. It must have been a whim or maybe I thought I canceled but didn't. I saw the $24.95 charge on my credit card statement and had no idea what spoke was. I called them and canceled. I then researched in my email and found an original confirmation of signing up from back in June. $24.95 is way too much for this type of service even if I had used it more than once. Lesson learned, and remember to check your credit cards statements to catch these kind of money drains. Another complaint I have is there was never a follow-up reminding me that I had a subscription, asking my opinion of the service or flagging that my credit card was charged. I'm betting this company makes most of it's money on unused subscriptions like mine.
Dear Denise:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 30,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I needed to know the person behind the email address. They advertise this can be done. I paid, the result was a list of names. That's it. Waste of money.
Dear Suzanne:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 29,2022 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Addresses associated with the name. Spokeo is not as current as White pages, but it is more comprehensive, including email, phone numbers, and history.
Hello there, Larry,
Thanks for the very, kind words and 5-star rating!
We are very glad to hear that Spokeo worked out for you and that our Spokeo Customer Care agent was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I noticed I was still being charged after I canceled. Customer service immediately refunded my money.
Hello there, Judy,
Thanks for the very, kind words and 5-star rating!
We are very glad to hear that Spokeo worked out for you and that our Spokeo Customer Care agent was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Never use this service for the $0.95 they advertise that give only the street number. No phone, no confirmation of address NOTHING EXCEPT the information that you can find out more by paying $19.95 which (after being scammed once) only a fool would do. So do you want to avoid a "bad experience?" then stay away from this site.
Dear Audrey:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 28,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Everything they "promise" to provide in their search is either woefully incomplete or available for your to find on your own.
This site is possibly a scam
TL;DR don't waste your money on this site
Dear Jack:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 27,2022 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The results are not free and not accurate. I paid for a search and was given no information. I do not recommend
Dear Cheryl:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 27,2022 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Don't waste your money, you'll not get the information you was wanting! I'm demanding my money back!
Dear Kristy:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
They say the charge is $0.95, but in the fine print they state there is an additional charge of $24.95; very sneaky and unbecoming of a "legitimate" business. All charges should be mentioned CLEARLY up front, not buried in the fine print. Worse when I call, They do not give a full refund, even though the service was used only once!
Dear Mark:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 25,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
You do t give no info it's dumb as freak and I know it was 99 cents but for what u didn't tell me anything and it was the wrong person
Dear Jessica:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 23,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Just getting started on a task and I think I need help with finding information on myself.
I may be being misled
Hello there, Glenn,
Thanks for the very, kind words and 3-star rating!
We hope that Spokeo can help with your search journey. Please do let us know if you need any help or assistance with your searches. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Jason ID1541 very patiently assisted in elderly lady in areas of access to learn more features about their product. Helped me to understand my membership and capabilities while I'm a member. Thank you, Jason, you helped make my day. Happy Holidays
Hello there, Marilyn,
Thanks for the very, kind words and 5-star rating!
We are glad to hear that Spokeo worked out for you and that Spokeo Customer Care agent, Jason, was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, Rhonda:
Thanks for the very, kind words and 4-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care