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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Generally speaking, it is a difficult task to deliver the level of detail some may be looking for when searching an address or phone number. Businesses use Spokeo to verify address and contact information all the time, some may use it to look into a new love interest, among other things. I find that it's generally fair and reliable and at the same time, get frustrated with the the data left out. I would think with all of the new AI in social media apps (ie: meta) it would be easier to cross check fake social media profiles; however I've found that those details are often the most left out of the reports. Also, the associates section is very hit or miss and in looking up myself, I see that there are relatives listed for me that are from my previous marriage over 8 years ago (since divorce). So take the information with a grain of salt. My comments are for an end user and by no means meant to present a complaint as I'd hope whomever uses this tool has respect for privacy and is able to get some validation based on results. Overall, I think Spokeo is a reliable program and I've also appreciated their great customer service over the years. If I forget to cancel my payment, that work with me so that I am able to reactivate my user account periodically. Thank you!
This site is basically the sorriest out of all the choices out there. Most all, if not ALL info is out if date and or wrong entirely. It also doesn't allow a full report without upgrading more. You can get the exact same info for free by typing the name into your search on any browser. Don't waste your time or money on this site.
Dear Jerico:
I received your complaint to the Sitejabber.com page for Spokeo, on December 20,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I ordered Spoke trial for.95 cents. I should have known they would want more money for more information. I'm telling you go with your gut! If it feels like you're going to be sucked dry of your money for what was supposed to be in the trial, your first instinct is right. And if they had a different approach of selling their product they should be straight up front with the prices and what each package contains,in full! I wouldn't be giving a bad review if they would have put useful information in the trial. And I would have been happy with spending my money for useful information. But the way they deceived me with useless information is unacceptable when doing business. They don't even care about what this does to the company name and certainly don't care about their customers needs. They are sabotaging themselves. People who utilize this kind of business are serious because they are looking for information to protect their family from anyone that might hurt them. Yes I'm willing to pay whatever fees it takes to do that. But, when a business advertises a free or at a discount, the results should be useful information so as to draw the customer in for a possible full package. Because they were happy with what the trial provided. Not because they needed important information yet only got addresses that weren't even correct. You should be ashamed of yourselves! I don't know who you had in charge of the message you want to send people about your business but I'd definitely rethink your approach and not treat your customers like brainless objects. You lack compassion because there are so many people who don't have a lot of money that could really NEED the trial you offered. But they would have lost their $1.00 to incorrect, useless information! Like I said before, Shame on you! Get someone who is more creative and savey to remake your trials so as to ATTRACT customers into WANTING to use your business and they can honestly give you 5 stars and refer friends.
Dear Joanna:
I received your complaint to the Sitejabber.com page for Spokeo, on December 20,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
It costs you $.95 to find out that it's going to cost you more money and more money to actually, maybe, find the info you're looking for.
Dear Ed:
I received your complaint to the Sitejabber.com page for Spokeo, on December 19,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
At the "free trial" stage I specifically requested not to be entered for recurring monthly billing. They did it anyway. Okay, I'll try anything once. First search produced useless, general and false information.
To obtain more data requires a substantial upcharge. I don't think so, guys. Not today.
Dear Kevin:
I received your complaint to the Sitejabber.com page for Spokeo, on December 19,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
They clearly don't want the general consumer whose data they are using to be able to find out how to get their data deleted from their database.
Dear Requester:
I received your complaint to the Sitejabber.com page for Spokeo, on December 18,2022 regarding our service, and I am happy to assist in resolving this matter.
Spokeo takes your privacy concerns seriously, and we would be happy to assist you in removing the listing(s) concerned. To ensure that we do so correctly, please provide the URL(s) of the listing(s) you wish to have removed.
How to Obtain the URL:
The URL can be found in the address bar of your browser. Please be sure to locate the profile by narrowing down the city and state, right-clicking on the exact profile, and selecting "Copy link address" from the menu. The URL should look like one of the following examples:
Name listing: http://www.spokeo.com/John-Doe/State/City/p1234567890
Phone listing: http://www.spokeo.com/555-555-5555
Email listing: http://www.spokeo.com/social/[email protected]&loaded=1
Username listing: http://www.spokeo.com/social/profile?q=johndoe&loaded=1
You also have the option of removing Spokeo listings on your own:
1. Locate the listing you want removed, and right-click on the exact profile
2. Copy the URL by selecting "Copy link address" from the menu
3. Click on the Privacy link located at the bottom of our page, and click on the Opt-Out or navigate to http://www.spokeo.com/optout
4. Paste the URL
5. Provide your email address (this acts as verification for the confirmation of the removal to be sent to your inbox)
6. Type in the Captcha Code (type the code exactly as you see it)
7. Check your inbox for the confirmation email, and click on the link at the bottom to complete the removal process
If you cannot provide me with the specific Spokeo directory listing URL, we can still assist you with your removal request. Please provide us with the full name, city, and address of the individuals you would like removed.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Extremely useful for tracking old classmates. Maiden names would help. It's hard to track the girls after so many years.
Hi Jose,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I thought spokeo wou
Would be different than the rest of these types of sites...they weren't. They want to charge you heinous amounts to see the whole report after you already paid...sad
Dear Krissie:
I received your complaint to the Sitejabber.com page for Spokeo, on December 18,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Thank you for making me look up the number to quote on quote Capital One just know just because the caller ID says it's Capital One does not mean that it is. Does that is so easy to use all you have to do is put in the number the email whatever information you do have about someone and they do the rest. Thanks so much
Hello Tiffany:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The title says it all you won't be disappointed you won't be disrupted from your goals and objectives
Hi there, Bryan:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I often find the phone # or address I need, including cell #'s. However I don't like the pushiness on the site to buy more info. Recently I was charged $19.95 for expanded info that I didn't want. The first customer service agent said she couldn't process a refund, however I asked her for a supervisor. There was a longish wait, the supervisor had to call me back, they called during a time that I said I wouldn't be available, leaving a cheery message to call the original customer service "if I had any further issues." Called again, however the second agent was very in the ball, found my account with the earlier notes and was surprised that the first agent couldn't process the refund. She got a supervisor on the line ( after some wait) and he processed the refund with no questions asked. It went through the same day to my credit card. Yes, it was time consuming but I got my money back!
Dear Kathy,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Make sure you are not enrolled in auto pay $24.95 a month plan when agreeing to pay $.95 for useless information
Dear Rich:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on December 14,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I kinda like Spokeo. I kinda have a good feeling about them. I feel their heart, is in the right place
Hi there, Christopher,
Thank you for the very, kind words and 5-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I'm actually leaving a review prior to resolving my issue, but am confident it will be taken care of within minutes. I haven't submitted to any trial…but have entered things that can easily deleted out of their system & this can all be cleared as if nothing was even done. I trust this will momentarily be completed.
Dear Deborah,
Thank you for the very, kind words and 5-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo is helpful in finding someone or can put you on the right track, and for the most part, if you're checking a phone number, the service will let you know if it's a highly probably spam number or not.
Hi there,
Thanks for the very, kind words and 4-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Excellent. When I need to find a number and address I can do so easily. It is a great resource for finding lost friends and former co workers. Best in the search engines
Hello Linda,
Thank you so very much for the kind words and 5-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I wanted to do a research search on someone I just met and came across Spokeo website. It stated.95 7 day trial offer and 19.95 after that. I purchased it and when I clicked on more links which I didn't know it was in addition to what I had purchased, it automatically charged me for the "enhanced report" at 19.95. I wasn't able to get my refund because the representative stated I purchased the added amount. When I stated it was misleading and didn't know it was going to charge me more she basically in a professional manner said sorry but can't give you a refund. She did cancel my subscription but now I paid for something I didn't want. Terrible customer service and never buy anything from Spokeo.
Dear Requester:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on December 11,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. All Spokeo services and add-on services fully pre-paid to provide instant access to information. I apologize if this was unclear.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Once you figure out how to use it it's a walk in the park. The app is a bit slow but that could be from my side of things all in all. It worked great.
Hi there, Justin,
Thanks for the very, kind words and 4-star rating!
We are very glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo when you use their site to do a $1 search, without consent start taking a monthly fee of $25 dollars for a service you have not agreed to or instructed. The right to refuse is buried in their terms and conditions even though there is no actual notification that this $1 search is going to be, without consent or agreement charged to your credit cards for a monthly fee. This aspect of their service is basically fraud, their business practice is based on deception, and they should be avoided. This is an expression of my opinion.
Dear Paul:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on December 10,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I got the free trial and still had to pay to see the results for the number I wanted and the whole reason I was looking was to find out who was calling me and I didn't even get the name I got some bogus results with no name not even the line saying that the person's name was unknown. Just scam and out for your money.
Dear Hannah:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on December 8,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leah,
Thank you for such a detailed review and the 5-star rating!
We are extremely glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care