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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They charge the fee and provide zero information. They couldn't track down the owner of a phone number even with city and state provided. Don't waste your time on this con job.
This site was very easy and fast to use. The charge a fee, but it's a very small fee and definately worth it!
Hi Kelly,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Hello. First time user here and I know I'll be using it again! Quick, easy and secure. Also harmless on the wallet. Go ahead and try it. I believe you'll be more than satisfied like me. Thanks for taking a moment to read this!
Hello Amber,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Do not trust this site said 95 cents. Then stole money out my venmo... very very very shady. You people r pos.find a tall building and learn to fly
Dear Steven:
I received your complaint to the SiteJabber.com page for Spokeo, on January 7,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Their site sucked me in and I subscribed -- but they provided me no info on the single number I wanted searched. WORTHLESS.
Hi Eric,
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 7,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I needed to get an address for this individual To return something to him.
Did not get what I needed. Waste of money.
Hello there,
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 5,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Thank you Spokeo for revealing a "faker" to me. Won't get fooled again! Your service is great and i highly recommend it
Hello Evelyn,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Have been using this site for years, and it's an excellent site to use, I recommend it to many family an friends seeking whereabouts list contacts of a family member or colleagues, or associates for many years of lost info, The site is excellent, for all ages, Easily understandable formatted details, and accurate info. It's such a blessing to find the lookup individual, one seeks. 101 stars and better…
Hi Brenda,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
So far its informal experience. I am enjoying,but only time will tell if it's good enough to keep after the 14day trial went to 7day. Only time will tell.
Hello there, LaQuinta
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
The data is not verified and is really, really old. Not worth the $$ you'll spend on the product.
Too bad - could have been good.
Hi John-Michael
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 4,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Scam service scams people out of $25/month and makes it difficult to cancel, proving that they are in fact intentionally scamming people.
Dear Lauren:
I received your complaint to the SiteJabber.com page for Spokeo, on January 4,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I paid for nothing. The whole point in doing a reverse number look up is to see who is calling... You gave me nothing but the number I searched. Completely irritated.
Hi there, Tamrah:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 3,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have used this tool for many years and of the tools available this one has been the most effective and most accurate in skip tracing addresses for people to be served legal papers, send court notices and make them aware of actions pending.
Hello there, Roy
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I purchased a one-time report with good info and a fair price. Unbeknownst to me, that purchase turned into a subscription. I only found out about the subscription when looking at my credit card bill.
Shame on you Spokeo!
Cancelling was easy, though you have to call.
Dear Brad:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 2,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I signed up for researching one reverse phone number. After speaking to Monte (customer service rep) I committed to monthly service because he was easy to talk with, helpful and professional. He was informative and did not pressure me in any way. "Thank you Monte"..
Hi Johnny,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care agent was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Claimed to have data on an email, then after payment...said there was no data. False claims. Scammer
Hi there, Randy:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on December 28,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The Customer service agent was helpful to a degree. He at least tired. The site did not turn up any useful information. DON' waste your money!
Dear Sean:
I received your complaint to the Sitejabber.com page for Spokeo, on December 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Tested system by using my own to search for and it was so far off i cant even begin to say. I was very dissatisfied
Dear Eric:
I received your complaint to the Sitejabber.com page for Spokeo, on December 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I have had positive results when I use spokeo. It has helped me find a child and get her returned to safety of her home. Been a while. But she is growing up beautifully. Thank you spokeo.
Hi Lana,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Its help to give you an idea and basic info to see who you dealing with or what they are, most of the time and sacrified.
Hi there, Sukanya,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there, Marla,
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 7,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care