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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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5 star rip off! You can't cancel online! They are not giving any information pertinent to what you search. I'm looking local and they are sending me to WA and WI. You can only write a review with 3 or more stars. Hope you are reading this besides looking at the stars.
I tried this service to see if I could find out who was sending me threatening texts. The preview suggested they could provide the owner of the number's name and address. But after paying, the report only showed the caller was from Cleveland (which I already knew from the area code) and the only new info was that it was a landline. So, I spent a buck to find out it was a landline. Except it is sending texts so it is actually a mobile number. Clearly not a good value. I feel scammed. Unless you are prepared to get a lot less information than you expect from the preview of your search (which must be some animation unrelated to your actual search), don't sign up for this. Canceling is a multi-step process, requiring me to assert over and over that I wanted to cancel.
Dear David:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 22,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Didn't find out anything! Would be nice to know who has been calling us! That is what I paid for! Never again!
Dear Connie:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 20,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I normally don't write reviews, but I feel like I had to leave this review. Its like other people search websites where its used to look up people and get info. I used spokeo and the info I got is the same thing you can find for FREE and even just googling up people! The people I found on other websites... couldn't find it on Spokeo! Addresses were so old they're just GARBAGE! I was using this to look up my former classmates and I need that info so I can contact them by dropping a letter in... and I couldn't find it!
The 19.99 dollars I've paid is not worth it. I wouldn't trust the info I found on my parents... spokeo claims it searches the deep web---don't trust this claim you can get the same info for FREE!
However, the customer service is the BEST I HAVE EVER RECEIVED! My customer agents got back to me when I have contacted Spokeo about my problems... usually within a day or so and they even SEARCHED SOMEONE FOR ME! I could give TEN STARS if I could!
The reason why I put 2 stars is the data itself was so old it doesn't seem like spokeo updates their info! The info I found on instantcheckmate and peoplelooker I couldn't find here: "No results found".
Update--I have received a 7.98 dollar refund from spokeo... not the full refund but still acceptable.
So sorry I didn't take a screenshot.
Dear Mark:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 20,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Absolutely phenomenal! Has certainly helped me find out about some SHADY $#*! CHARACTERS out there that my soon to be ex covert narc uses as her FLYING MONKEYS!
Dear Richard,
Thanks for the very, kind words!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
Don't waste your money. The information they gave me was information I had already uncovered myself for free. If you want additional information, you have to pay more. What a rip off!
Dear Dawn:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 19,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Emma was very helpful and solved my issue quickly! I had questions regarding my one month subscription and she answered and finalized all issues.
Dr. Craig Allgower
Cincinnati, Ohio
Dear Craig,
Thanks for the very, kind words, and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care agent, Kevin, was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was trying to register for a different website when it redirects me to register for Spokeo without noticing. When I'm trying to cancel and get a refund at the same hour they did not give me a full refund. Also their costumer support is rude. This website definitely feels like a scam.
Dear Aldric,
I'm sorry to hear this. We here at Spokeo aim to provide the best customer service experience and will strive to do better. In order to assist you with your request, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. I apologize for any inconvenience, or hardship this matter may have caused. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo Customer Care.
Kevin was very cooperative and helpful. He identified my problem and handled it quickly and completely.
Dear Beth,
Thanks for the very, kind words, and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Spokeo Customer Care agent, Kevin, was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
So far so good. I'm hoping to find out the info I need to make sure my husband is not cheating anymore
Hello there Michelle,
Thanks for the feedback, the kind words, and the 4-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Charged me and gave me nothing, tried to charge me even more like i would give them 1 penny after they didn't deliver what they said i was buying the first time. AVOID AVOID AVOID
Dear Requester:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 17,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Awesome info! Let's just say I cleared the air sort of speak. Received so much info it opened the door to many other doors...
Hello Robert,
Thanks for the feedback and the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I did not need an in depth examination of the phone number owner, but just to confirm the name. It did and I'm satisfied.
Dear Nicholas,
We very much appreciate the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I have found the service provided to be user friendly, accurate and reliable.
I was pleased at how quickly
I was able to find long lost friends with the phone. Great service.
Hello there Thomas,
Thank you so very much for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This website is the most detailed site I have found. It definitely goes more in depth than these other sites google gives when searching for someone. This site saved me from a lot of heartache.
Dear Carey,
Thank you so very much for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Didnt provide any info sucks could of. Did what they did on my own i actually did a little better then what they. Provided me app is garbage
Dear Djuhoh:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 12,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Site allows you to enter information for your search. At the end of the search false results are displayed, you can't see the actual results as text is distorted. You are then told to pay an amount of money to view your results. You are deceived, thinking you have results that match your criteria. Once you make the payment, you get a message notifying you there's no results for your search. Scammers
Dear Marcel:
I received your complaint to the Sitejabber.com page for Spokeo, on October 12,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I first heard of Spokeo in 2020, and then I found myself using it almost daily. I loved it, but Now, i don't even recommend it. You have to pay for even just a basic name to a number search, which could very well not even be accurate. But then have to keep paying. Heck you even have to pay for a pdf file now! Which is after you have to pay for just the search to begin. It's Ridiculous! However I keep finding myself coming back to this site for searches, in hopes it will get better or back to how it used to be. Otherwise it is now become just the same as any other search site.
Dear Bobbie:
I received your complaint to the Sitejabber.com page for Spokeo, on October 10,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This app take your money away, even if you want to cancel the subscribtion, they will ask you to pay more
Dear Rulli:
I received your complaint to the Sitejabber.com page for Spokeo, on October 10,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I would rate it a zero! Paid $20 for an Enhanced report. I know the person has a criminal record. All I got was former addresses. The way Spokeo advertises on their website is FALSE!
Dear Gary:
I received your complaint to the Sitejabber.com page for Spokeo, on October 8,2022 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Connie:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on October 24,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care