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SpoiledChild Reviews Summary
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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I went for the hair park and face lotion and the face JUNK broke me out horribly! They got $110.00 out of my acoustic t for crappy product. They also do not have a customer service phone number. Buyer beware!
I need to talk to people to cancel this product no need it or wanted was an error abs you charge to much
Hi Leonor,
I am so sorry about the inconvenience. Please contact [email protected] and they will be able to look into your options.
I ordered a trial of their popular hair serum. The website clearly stated that I would be charged $5.00 for shipping. They took $78.99 out of my bank immediately. The customer service had a bad attitude. Don't do it. They got me for almost 200 including overdraft fees.
Hi Nichole,
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angeliquie,
I am so sorry about the inconvenience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.