Spencer'sReviews 142

I ordered a toy in a box. When it came there were no plastic seal around the outside of the box. The box was not taped all I had to do was lift the flap. That's it. I ordered from other companies and all their boxes have a plastic around it and the box is also sealed shut. Not this item and it had a smell like it was used so I just threw it away. I paid $27+ I know that they will not return my money. Don't buy anything from this company. What they did was wrong. The USPS plastic bag was sealed shut and the purchaser receipt inside the box was not in my name it had someone else's name. So I don't even want it around me. Plus the box had two different bar code. I ripped up the box to throw it but I took pictures of the two different bar code. One was physically stuck on the box. And another one was part of the box. I tried to upload the other bar code on the box built in but it would only let me upload only one. This one is separate stick on the box.

Went to the Macon Spencer's there to purchase some body jewelry but the rings were just to small etc I was told by the guy in there name cam that it was 100% return able if anything things doesn't work out. So I was like ohh okay cool I can return my other one that didn't work out so as I go up there to return the lady name pat wasn't going to give me what I paid for because I didn't have the other jewelry. As I told her I didn't have the other jewelry I was told I can return it an get my money back. She basically told that wasn't the case she didn't know what she was doing at all so basically they didn't give me my money back at all it was over all bad customer service an there very expensive etc. They ended up putting my money on a gift card then telling me about the Policy.! I'm never going to use because I'm never going back there ever. So ended up losing $35.99 in I'm very very upset about it.

I ordered 4 things online, only two of which have been delivered. After I submitted my order my card was charged successfully, then I had ANOTHER charge the next day for $40 and another after that for $17. I cancelled my card but I still have no gotten that $57 back or the other two items I ordered. I emailed customer service TWICE. Have not heard anything back yet. Terrible that you guys don't care about the customers who buy from your store.

2 weeks after my order I'd heard nothing. Phone # was not accepting calls, "live" chat was not accepting messages, email went unanswered. Finally I messaged via Facebook & someone replied very promptly. Said they were having some system overhaul or something. When I told them I needed the item for my son's bday party, they very kindly offered to expedite shipping, and the item arrived on exactly the day I told them I needed it by. And it was awesome.

I use to like going to Spencer's since I was a young teenager, but lately, I've been uncomfortable with the message like, "Let's Summon Demons!" t-shirts that they also sell on mugs, blankets, like if this was a "successful merchandise", meaning I won't visit as frequently as I use to in Spencer's. They think it's all "cool" to expose this horrible message to the world. Not only the captions make me uncomfortable, but that the cartoon characters are children. WHAAATTT?! Spencer's thinks the message "Demon Cat" and "Let's talk to Strangers" is so "positive" (sarcasm), they support this kind of thing. It's sending a non-helpful message to kids, teenagers, and adults as well. This shouldn't be allowed, in my opinion. I'm a teenager, by the way. Go to the store and find this, I don't really need to prove it on a picture.

I ordered and item and then emailed to cancel when I realized what I had ordered wasn't at all what I thought it was. Literally 60 seconds after placing the order I emailed to cancel. I got an auto response that it was well into the process already and too late but to refuse the item and I'm a couple weeks when it gets back there and they process it, I'll get a refund minus shipping. I have never experienced anything like this. 60 seconds and the process is well on its way? On a Sunday at 4 am smh. I'm sure. Never ever buy online with this company. They get your money and they don't care whatsoever about the consumer.

Bought a $100 backpack for my niece online that she had seen in-store. She used it about a month and the strap broke. Contacted customer service and they basically said their 14-day return policy had expired and couldn't replace it but instead offered me a 20% off on any purchase what a joke. I told them I wouldn't be buying anything there and definitely would not be recommending to anyone. I bought it when there back to school sale was on so I was only out half the hundred. Buyer beware. Stick to reputable stores. Spencer's does not stand by the quality of their merchandise unless something goes wrong within 14 days after purchase!

I went to a Spencer's store and saw a t-shirt i wanted, they didn't have the size i wanted, they told me they didn't have any in stock and suggested i look on their website for the size i wanted. So i did, they had my size in stock online, i ordered the t shirt and got an email that they would let me know when it ships. Well two weeks of hearing nothing i contacted them and they told me that the t-shirt i wanted wasn't in stock and they would give me a credit, I replied and said that it was ridiculous of them to let weeks go by and not let me know it wasn't in stock and i didn't want a credit, just my money back.
They told me that wasnt their policy.
They are a total scam.