SpectrumReviews 1,940

When moving from apt to apt you typically know about 60 days out when you are moving. Spectrum will not set up install / move appointments beyond 30 days. I took the day off work (32 days prior to my move) to get all of my utilities set up to switch to the new place / hire movers / etc. When I called Spectrum I was told I would have to call back in 3 days because they can't schedule beyond 30 days and I wanted an appointment in 32 days. Pain in my A$$, now I have to waste a lunch period trying to set up this appointment on Monday. Stupid, I already have service and nothing is going to change in 72 hours. NOT a customer friendly policy!

My cable/internet bill went from $53.45 to $79.87. I did not change or add anything, it just went up because the promotion ended. Naturally I called and they said that there was nothing that they could do. They did tell me that I could increase my internet speed and get the cable box (that would get me a bunch of new channels). The price was $97 per month. I agreed to this (what choice did I have, they are the only provider in town). I plugged the box in and had to call to set it up. It took almost 2 hours before I had a picture. Anxiously tuned to ESPN, since I never had it thinking it would be one of the new channels... nothing, I tried TNT... nothing. I tried FX ( a station that I had on in the other room, without a cable box)... nothing. I called and they said that I was only going to get local channel... FOR $97 per month. My bill was going to go from $53.45 to $97 for less stations than I got last month. It gets better, I took the box back the next day and the woman said that I was being charged $19 for use of the back for less than 24 hours. She would not let me return the box until I paid the $19.

Is this company for real. I canceled the cable. I will put an antenna on the house for the local stations and stream everything else. This is by far the worst company that I have ever dealt with.

Spectrum is by far the worse cable/internet/phone provider I have experienced. They offer promo specials to lure in new customers. Once you become a customer, promo specials end and the prices increase by outrageous amounts. Customer Service Reps act as if customers have to use their service and none of them are empowered to do anything other than provide lip service. When the company was "Brighthouse," service was ten times better and Customer Service Reps were very helpful. Service providers for this area is limited, but one day there will be competition in this area and I can hardly wait to switch providers. My new motto will be anyone/anybody, but Spectrum. If possible, I recommend choosing another provider. Unfortunately, there is not a zero listed for the rating, so I selected one star.

Want to reach the upper VP's...

*******@charter.com; *******@charter.com; *******@charter.com; *******@charter.com; *******@charter.com VP of billing but it comes from Charter which I am not a m ember of telling me they are raising my bill but they have no access to my account nor my phone number on the letter from Sam Araji... just that he is raising my bill... they have no empathy for disabled, seniors as they said they would before they merged... really poor Spectrum... you won't have the monopoly for long once Trump find out.
Read this did spectrum do it no way... here it is

http://archive.jsonline.com/business/charter-says-changes-coming-for-time-warner-cable-customers-b*******z1-*******.html

Want their newsroom here it is https://newsroom.charter.com/leadership/
Hover over the picture get the name and use the format above to email them in other words first name dot. Last *******@charter.com semicolon;

Http :// arc
Plan Advertised price* Download speed Details
Charter Internet (bundle) $29.99/mo. 60 Mbps VIEW PLAN
Charter Internet Only $44.99/mo. 60 Mbps VIEW PLAN
Ultra Internet** $89/mo. 100 Mbps VIEW PLAN

I was going to cancel the service after I had it for few months only because of a very poor connection. I called in and was talked in to put my account on hold which I did. Well, I started my service 10 days before my activation date and was charged an additional fees even though i specifically asked if there is gonna be any additional fees OR charges and the answer was no. The representative was very rude and interrupted me all the time. I would cancel it now but I am in school and there is no other internet providers in my area.

Spectrums over pricing is running customers away. Just like Cox & all others. When new customers sign up be aware they will soon start hiking your bill, couple dollars here, couple dollars there. My bill started out at 88.00 & up to 103.00 in few months. This digital crap is forced on you whether you cared to have it or not. You have no choice, you get it or no tv. Of course up goes your bill. Their all scam artists & you can pretty well see that from the comments & reviews. Great reputation they've aquired.

When Spectrum Cable took over Time Warner Cable they're really expensive. Time Warner we had all the channels as basic, with Spectrum Cable the channels are in tiers what kind of crap is this with each tier thr price go up I went from 120.00 to almost 200.00 cable bill with less channels. Time Warner give us these little boxes and we got all channels with Spectrum we received new boxes and I was looking for my channels they're not there went to the store to return the old boxes and asked about my channels lady told me if I want the channels I had it's going to cost. Wow, Spectrum really that's just greedily

I have been a loyal Time Warner, Bright house and now spectrum customer in excess of 20 years. I have had to business accounts and one residential for this length of time. I will be canceling my accounts within the next 30 days as there is no empathy on concern to address their problems. They are willing to give a one time $10 credit as a good gesture. Keep in mind I explain to them that I have not been able to watch movies on demand for over five years running! They said they know they have a problem but there is nothing they can do about it at this time. Very poor service. Apparently they do not have a good business model plan so they are not able to correct their inefficiencies.

I paid my bill in December on 1221 of $150 coming tonight January 26 my services off call and theyre saying I/O $210 will not work with you on it would rather lose a customer instead of working with you. Spectrum will bill two months in a Vance for their service they suck when I told them they can come pick their Equipment up she was going to issue boxes for me to send out but she cant do that until February 23 watch their going to try to bill for another month

Terrible customer service. Bill went up and called to get it fixed. They offered to take channels off for $13... really? I pay over $190 a month for TV and Internet. Although they have an intro deal for 29.99 plus another $40 for extra channels and that it for TV/Internet/Phone, I do not expect to get intro pricing. But I do not expect to get raped after being with them a year either. What kind of business model is this? The would rather their customers leave after 12 months due to jacked prices rather than raising their prices to a reasonable amount to try and retain customers instead of churning them - especially if there are other options... well goodbye Spectrum!

We came into the office on Tuesday morning and found that our internet was out. Called and went through "troubleshooting" with the Spectrum tech who told us that we needed a service engineer. We were told that our case was expedited. We called back several times as no one got back to us. We were told that an engineer is going to come the next day between 3-4PM! No one could change the time, bring forward the appointment or get in touch with any supervisor to try and get our internet fixed as we can't see patients!
We are so disappointed. What terrible service. Not much competition in our little town for high-speed internet. It is such a scam.;/