SpectrumReviews 1,940

We use to have free local tv with some commercials. So we pay monthly to get cable, dish, satelite without commercials NOW these networks are full of commercials and we are paying more than ever... these channel providers are getting money from the advertisers(commercials) and getting money from the subscribers (us) how fat are thier pockets? And now we can not even go back to free tv bcause we have to get some stupid box that BIG BROTHER bullied us into getting if we couldnt pay for the greedy cable providers, no more turning your antenna to mount wilson. Is it me or is America getting far from fair and further from free- dom

Internet service is horrible. They add additional charges without prior written or verbal notice. Call to complain, Im transferred to a supervisor that claims all their representatives are trained to explain additional charges prior to any plan changes. I spoke to 3 different reps all of them didnt mention any additional charges. This supervisor would not credit the additional charge. They do not provide the accurate speed you pay for! All the other reviews I have read are all CORRECT... Horrible Service!

I don't even know where to begin... They will do everything they can to rip off a customer. For several months they charged us a wireless/router fee when we use our own. When they came out to install it, something got messed up and every time the power would go out, we would have to factory reset our modem to be able to activate its wireless. Just a month ago, after about 8 months of issues and complaints, another technician came out to check if a different wall jack would work. Now the wireless on the modem works without having to reset factory settings. To me, this seems like they were trying to force us to use one of their modems so they could get additional money. Calls about this problem never changed anything. In fact, they blamed the modem itself even though it worked prior to them messing with something outside.

For the past few months we've had additional charges to our account. Auto pay is and has been set up since installation yet we constantly get late fees (and yes, there is plenty of money in the bank.) Every month we have to call to get it straightened out. The price suddenly went up an extra $10 without any warning. Not a big deal but would be nice to at least get some kind of notification ahead of time.

Customer service, in my experience thus far, has been some of the nastiest and rudest people I've ever talked to. It's to the point where we get very rude back because no matter how calm or nice you talk to them, they still treat you like dirt and always blame the customer.

We've had to have them go back on prior recorded conversations to justify a price or a fee waiver because the next month it gets added right back on, again, without any warning. They are also VERY persistent on trying to force additional services onto you even though you tell them no several times. It gets to the point where you just hang up on them because they don't want to take no for an answer.

If I could give them 0/5 stars, I would. Sadly, where I live there are no other options aside from satellite internet which I find very expensive and unreliable.

They may not have contracts but their prices keep going up and the service does not. I signed up 1 month before the internet went from 30 Mbps to 60 Mbps but mine stayed at 30. Now it's at 100 Mbps and mine remains at 30 Mbps. I called about getting what all new customers are getting and my bill which has already increased well over $20 in a year would go up over $20 more where new customers would pay less than I'm currently paying. They have no interest in making loyal customers happy.

I am 76 years old, and my wife has Alzheimer's. I have to be away part of the time.
I had telephone service and internet through Spectrum.
I have a check with their bank's stamp on the back showing that they got my check on April 26. Nevertheless they cut off my service, so when I have to be away, my wife has no link to the outside world. This is May 17, so they still, apparently, do not know what they did with my check, and I do not have any service.

I was a customer for 15 years! No discounts for loyal customers. Prices go up more and more. Nickel and dimers! Customer service lies on the phone and then management does not contact you back at all when you have concerns. I do not recommend this service at all. 10 Channel line up is a joke, they do not tell you that you need a smart TV and let you cancel your entire cable. For the same 40 bucks for their 10 channels stream vue and you will get 40-50 channels. RIP OFF!

1. Spectrum de-activated our internet without notifying us
2. Spectrum was not able to re-connect our internet they had de-activated
3. Spectrum had us drive 45 minutes away to their "closest store" and wait in line behind 25 others to pick up a new modem
4. Spectrum had us call them AGAIN to re-activate the account they had de-activated
5. The modem that we had picked up was broken
6. We found an old modem/router combo in the bottom of our closet
7. We have cable!

Nice tagline... "Spectrum: Refining What Cable Can Be."

I hate spectrum. Their workers put a big whole in my ceiling and their prices r outrageous! Called and made a payment and said i would call back in the following friday and they shut me off the sunday after i called on friday. And i have been with time warner cable for 12 years! My internet freezes all the time and so do the cable boxes. And ive had workers at my house more 3 times and they still cant fix it. I HATE SPECTRUM! THEY SUCK! Time to look at dish or direct or a firestick just someone else other than SPECTRUM!

I got hooked to move with Spectrum with what looked like a wonderful deal. I originally had direct TV and had spectrum only for internet. So I gave Spectrum a call and they broke down all future charges if I would move with them. 1 month later and I'm looking at an almost $400 bill, the bill they stated to me originally should have been $166. I have called them twice to explain all charges and they keep on giving me the run around that they are a pay forward company. Umm I think most providers are these days, this doesn't explain my high bill. Well when I asked if they can waive certain charges something simple like the change of service fee, they flat out said no. Apparently I'm being charged a fee because they bought off time warner cable and my internet was w/ tw and they had to make that change. So you are telling me that you are penalizing me because you bought off a company and instead of wanting to keep me as a loyal customer you would rather lose me over waiving $45. They are the worst provider I have ever dealt with. Direct TV tried so hard to keep me as a customer, they made an amazing offer which I denied because I really thought I would save more with Spectrum. Well the joke is on me. Not once did they ask me, what can we do to keep you as a customer. I have cancelled all my services and will be giving Direct TV a call again. We were actually very happy w/ Direct TV, but we wanted to have just one bill for all services and where I live direct tv doesn't offer internet. I give them 0 stars and even that I have to give them 1 star which they don't deserve. And we had a horrible experience when the technician came out. Hope my review helps someone.

This is one of the worst companys i ever had the billing dept cant add and subtract tried to overt charge my bill by 47.00 then they try to tack on more charges when you bring it too there attention and go line by line they are the dumbest people i have ever had to deal with in along time.do yourself a favor stay away from these people there very stupid. Also they try to tac on more charges when you prove your right what a bunch of crooks. Do yourself a fovor stay away. I would have given them a minus 10 but they website wouldnt let me.

My TV service is real bad. First the signal would go out and the receiver kept resetting. Several times a day. Even at night as when I turned it on it would be on channel 2. Then the guide would go out. Biggest issue I have is the inside techs and outside techs dont communicate. Many calls to inside who would say we need to get a tech out to the house as it seems its a wiring problem or equipment. Outside techs say its a software problem. Inside techs kept insisting its not software its hardware. 4th tech to the house said I have to replace your equipment to prove its not the equipment. He was right. Still many issues with the quide. Called inside tech again today. Told them Im just telling you nothing has changed. He said oh I can help you. I insisted again. To give me a manager. Finally he came back and said the engineers are aware of and are working on it. After all this time Im not sure they have enough engineers or at least one that knows how to fix these issues. The best statement was, we have the fix but new customers will get it first. Exsisting customers will have to wait. Ive asked three times to have a manager call me. Still waiting so I figured I would write a review as I dont think anyone wants to talk to me. So very sad.

My mentally disabled son somehow was able to get past the block on our TV to order movies. He ran up over 300.00 worth of movies. I had a 100.00 limit on movies to be ordered on this account. They would only remove 45.00. Off of he bill. They have the technology to see that the movies were not being watched all the way through. Only a few minutes. They simply did not care. I absolutely abhor this company. I would give a zero if it was an option.

This is the only company I have encountered that does not give a $#*! if you are an unhappy customer! Every day our cable box has to be rebooted, same with internet modem! Now they totally shut off all our tvs, if you dont have a cable box or roku you cannot watch tv! I really wish everyone would stick together and drop cable, thats the only way to beat big companies like this! How in the hell are all you people shelling out 200.00-300.00 in cell phone bills and 100.00-200.00 for cable? Plus all your other bills? Cool if you can afford it, but why do you think its ok?! Cable was the only service I ever paid for that I had so many problems and could not even use the services I was paying for, but when you mention it to other people they are like... yea I have to reboot my equipment constantly too! Stop being sheep and following allowing with everyone else, stand up for yourselves and drop this $#*! cable company!