SpectrumReviews 1,940

Customer service is horrible ( I was on hold for over 30 minutes) Wi-Fi is incredibly slow and the cost is outrageous.

Changed my service to Spectrum One. They overbilled me for 3 months, still not right. Has anybody sued them and won for deceptive and false advertising?

I loved watching the Smithsonian channel it was educational and good programming but no they do away with that and keep junk programming that doesn't even come close to decent at all!

Mike

Spectrum does NOT pro-rate final bills. They said it's listed on the agreement, so BEWARE. If you don't end this horrible service on the exact end date of the cycle, you will pay for the entire month. Terrible cable and internet service, terrible customer service. Do not sign up for these services.

We did not have the channels August 31 thru September 11 which was 12 days. I received a credit of $5.43, which means that I got 45¢ credit a day. This is a huge insult. This really tells me what Spectrum thinks about their customers and customer satisfaction.

Don't get lured into spectrums false advertising. They promise you $49 a month but that's if you qualify for government assist. Otherwise it's closer to $200 a month. I had to drop cable just went with Wi-Fi because it got too expensive. I got Wi-Fi for $49 a month then with no warning my bill went to $89. I called to complain they said I had to reapply for the government assist, I did that and was denied, so if I wanted to keep my Wi-Fi I had to pay the $89. Before I could figure out what to do my next bill went to $93 and all I have is Wi-Fi with the worst connection ever. I finally decided to call around and I found T-Mobile internet, guaranteed at $55 a month and no applying for government assist. The connection is awesome! Get rid of spectrum, ASAP!

Called to drop Spectrum TV. Spectrum internet is so bad the TV stream does not work well. After giving it three months to improve I called to drop the service. Each time I called and they found out I was dropping a service they hung up on me four time after a 20+ MIN WAIT EACH TIME.

We are having another outage for our home phones, internet and TV again. This happened last week also. Starting to be come a habit for Spectrum. Not sure why but they really need to have better service. Call or try to call or chat with CS and it's always automated takes for ever to get a real person. Talked with some one 3 weeks ago was supposed to get new equipment haven't revived it yet. Cannot get past that automated chat to talk with a real person. It's so frustrating and then the bill is outrageous for you to have be in outages so often. People really need more reliable services like the company adversities on the TV.

I've been experiencing intermittent inter net for the past 7 months and I was ready to quit the service. 2 technicians were sent out and couldn't solve the problem I finally called and spoke to a disabled person and was was the most helpful at all. I have no more intermittent internet.

I am trying to conduct business and meet deadlines and Spectrum in the ******* area have done nothing to resolve the internet so-called outage. There is no urgency on their part. How has this been going on all weekend. Unacceptable. But they have audicity to charge ridiculous fees for a service that is constantly failing businesses.

I've had them since 2020 (about 4 years) at my house and service has been unreliable. In 2021, they gave me new equipment, which helped but there are regular outages, nearly every other month. I get text messages about the outages and they last a few hours usually. So I have a record and I know they must be able to see the outages. Also, they kept raising the prices and competitors are much cheaper. I finally got a competitor service and called to disconnect. The guy talked me into a deal and said he would send someone out to investigate the outages. The scheduling lady told me she didn't know what the tech would do. Tech came out and he was just a tech to look at the home internet. I told him that it made no sense for him to be there because I don't have a problem when there isn't an outage. The problem is with their network and they need to figure out why there's so many outages. I let him do his job and waste my time and he just confirmed what I said in the first place (that the internet is fine in my home). THEN he said it's a different department that handles the network down the street AND he can't escalate the issue because he can't find a problem. What?! The only reason to escalate a ticket is if you can't resolve it at the basic level, so it makes no sense that he can't escalate it. Then I called back to disconnect, got another nice lady who said she would escalate the issue to the field service manager. Unfortunately, I missed his call and he scheduled ANOTHER technician to come out to my house! So they want to waste MORE of my time to tell me the same thing that I've been saying from the beginning and still do nothing because that guy won't be able to escalate the issue either! So I spent another 40 minutes talking to service, explaining why their process is broken and they shouldn't be wasting my time with their problems. I'm doing them a favor by telling them that their network has frequent outages. Don't waste my time sending home technicians to my house when the problem is not in my house! Finally had a "lead" send another note to the field tech manager to see if they will send maintenance out. I don't want to waste any more of my time on this. Just fix your network and tell me when it's done! Severely frustrating and literally wasting dozens of hours of my time because they can't get their act together.

Sometimes I come and look after my grandparents. By spending days with them. Just coming over to check in with them. And spend time with them. I asked if they got a refund for not getting their favorite channels (tennis and ESPN) at the moment and they said no. So I said I would call-in as I didn't want them getting taken advantage of. I called in and the entire time a person was unhelpful. They said I needed my grandma present and that I had already admitted that I was their granddaughter speaking on their behalf that I could not answer any security question (which I know) or get help. So I said how I'd call again with them present. Hours later I went over to their house. Told them that we all had to be there when I called. I called again did the same spiel and then they again wanted to speak to my grandma. Asked all these questions (all of which I knew the answer too) but would never repeat the question. My grandparents are hard of hearing. Very deaf in both ears. They were hearing-aids and when I'd repeat the question the man would keep interrupting me telling me that it didn't involve me. That he only wanted to speak to the account holders. I tried explaining that he needs to speak louder than. As they can not understand what he is saying. But he refused to believe me. After finally getting enough information from them. He said since their account was given a discount overall because it's a forced provider through their hoa that he could not help and hung up. They get some money off but not a crazy massive discount. Still more than it should be given it's 2023 and I have every streaming service. Which I've tried multiple times to help my grandparents use but every time they forget and misplace their instructions. I just wish the representative I was talking with was more understanding. Very disrespectful. And overall this company is taking advantage of way too many people at the moment. Sure my grandparents don't need Disney networks (but I do watch on occasion when I come over) but tennis has and always will be their life. So missing the us open has been terrible for my grandfather. And football we are all massive football fans so not being able to watch our teams has not been okay. I and I'm sure many can agree fix the issue pay the cost. Us and our families being taken advantage of are not okay.

Was at a friends house while a technician was out. This is the 4th time she has had someone there. She had requested the supervisors number so we messaged and requested her to the location. Not ever 5 minutes go by and the supervisor Rhonda called this poor tech and started cussing him out, screaming at him for giving a number as he thought that was the correct one. I have never been in utter disgust by this type of treatment from someone. She sounds like a very nasty and unprofessional person. He stood his ground but gosh. Hope this kid get a raise for that. Rhonda should be fired the way she talk to her employees! Disgusting human!

Time to cancel Spectrum TV: 2.5 hours not including returning the equipment.

From the outages, the "Are you still there" messages popping up during my programs, programs arbitrarily turning off because they've been on longer than Spectrum would prefer without activity, rising prices and pricing structure of their TV programming packages all says one thing to me: Spectrum could care less about their customer and even seems to resent their customer for requesting services they actually want.

F Spectrum and F Disney.

Horrible! They lie and overcharge and never give you the money they stole from you. After you cancel your account they'll mail you a tablet and then charge you a restocking fee. I can't believe they're still in business.

Customer service is very rude on the phone. The manager and a customer representative is very nasty. On the phone, they need to fire both of them.

De la noche al dia siguiente llegue a mi casa y no tenia internet llame y empesaron con mentiras para decirme al final que el servicio estaba cancelado porque habia un recalentamiento en el cable despues de tanto insultarme porque me dijeron que no lo podian restablecer me dijeron que tenia que poner fibra optica y que ellos no trabajan con eso y me comunicaron con la otra compañia al final me dijeron que me enviaban una tarjeta con la devolucion del mes y resulta ser que llamo porque no e recibido nada y la respuesta fue que todo lo que me dijeron fue mentira no hay dicha tarjeta y tampoco me van a hacer el renvolso porque yo CANCELE LA CUENTA VOLUNTARIAMENTE no se dejen estafar todos los representantes que trabajan son unos mentirosos y nada lo reflejan consejo que les doy y que yo tambien hare a partir de ahora graven todas las conversaciones que tengan para poder tener pruebas