SpectrumReviews 1,940

IF I CAN GIVE NO STARS THAT WOULD BE TOO MANY. THEY FORCED ME TO GIVE A RATING AND A 1 STAR SEEMS TOO GENEROUS.
HOW CAN SPECTRUM DARE TO OFFER "SPECIALS" TO NEW CUSTOMERS AND SAY THAT THEY ARE BETTER THAN FIOS AND OTHER PROVIDERS, WHEN THEY RAPE THEIR LONG TIME CUSTOMERS AND NICKEL AND DIME THEM TO DEATH! I'VE BEEN WITH BRIGHTHOUSE/SPECTRUM FOR 15 YEARS. I AM PAYING $200 / MONTH FOR LOUSY SERVICE, LOUSY CHANNELS, CABLE TV THAT HAS THE SOUND GO IN AN OUT EVERY FEW MINUTES AND 2 TECHS WHO CAME TO MY HOME TO SAY THAT IT'S FIXED, INTERNET AND PHONE THAT GO OUT AT LEAST A FEW TIMES A MONTH AND THEY TELL ME NOTHING'S WRONG! NOW THEY TELL ME THAT EVERY TV IN THE HOUSE MUST HAVE A BOX AS OF 9/5/18 OR THEY WON'T WORK. OF COURSE, IT WILL COST ME AN EXTRA $5.95 A MONTH PER BOX TO GET THEM. HORRIBLE CUSTOMER SERVICE! ON HOLD FROM 30 TO 45 MINUTES MINIMUM! SHAME ON SPECTRUM!

1. The DVR/Receiver either stops or resets itself when there is thunder and lightening and we loose our signal.
2. When I attempt to call customer service I am on the phone listening to terrible music for at least 30 minutes or more. I am with Spectrum about 3 months. I have lost count of the times that I spend on the phone waiting to talk to a live person to her my complaint.
3. I switched to Spectrum from Direct TV. I am now considering switching back to Direct TV.

Yikes! Now vcr and dvd recorders won't work. I called and they offered me a DVR. It came by FedEx and I located it the next day; There was no way I could attach it to my old tv as there was not a correct type of cable included. I never took the unit from the box and returned it 3 days later. My bill came and I was charged for the 2 days left in the July billing period and $25 for the DVR service which I Had; never set up nor activated. They had offered me a technician to come and set it up for $40!
I have written 4 letters to customer service and never had a response, and telephone and chatline communication has been far from helpful..

Get a notice of a $20 price increase, for what type of service has an increase that high? I called to complain & they where the just out right rude, they just didn't care. My S. S. didn't increase that much ( I which it did) they just flat out told me to leave there company. (yes I will go to AT&T) have no choice in this area. I just wish that people get together & boycott Spectrum. If there was a negative star to rate this company I would vote for that

If there was a negative star rating, I would give them a five. Bundled phone, internet and cable service to save money and each was equally disappointing. No doubt the worst service provider I have ever encountered. If you have another choice of providers, take it. Spectrum is the absolute worst hands down. Disgusting!

I just stopped into our local Spectrum Cable Store (Brittain Rd., Akron, Ohio). Their service rep (Felicia) was rude, clueless and no help whatsoever. There is no "service" in customer service with the company. I wouldn't even give (Her) therefore them any stars. Akron would be better off for them to close up shop ~ I'd rather have no internet or cable than to have spectrum. Felicia was adding notes to a 96 year olds account rather than mail a form to the 96 year old ladies address to prevent her from setting up auto pay. GREAT JOB Felicia at Brittain Rd Spectrum. Don't make life any easier than it has to be for someone pushing 100.

That is what customer service at Spectrum told me. They said that their On Demand provider is working on a fix and patches. For 8 months! Examples of what happens: try to access on demand and it says not available at this time, some networks are available while others won't work, it looks like on demand is working, but when you select a specific episode, it sends error message to screen, while watching an on demand program it just stops working and boots me off. When I complain that I'm paying a high dollar amount for cable and surely this could have been fixed by now, they tell me that on demand is free with my paid cable. That's an out and out lie. Since on demand is provided by a third party to Spectrum, they are paying for it. Even though I don't see a line item charge for it, I'm paying for it through my high cable charges.

What happened whit spectrum was very good service now worst customer service ever worst than frontier i have problems with my phone lines for 5 days and im pizza shop my business is based on phone lines and nobody can fix for 5 days and nobody can give my answer when they gonna be fixed i call technical support department about 20 times no answer from them very rude employs they tald just seat and wait when i get tired to talk to just employs i ask to transfer to supervisor or manager they just hang up on me they did 3 times one guy left note for supervisor is told me supervisor call back in 45 min but supervisor never call me i placed 3 work orders on aug2 aug3 aug 4 for technician to come to my restaurant to check for the problems al those 3 days nobody show up and was placed 3 work orders on sat i receive call from dispatch and she told me technician comes sunday in the morning i ask her maybe i can change the time and o y god i heard from her what i never dont heard in my life she was so rude looks like she want to fight my on the phone i was paying $200 a month for the service HORRIBLE SERVICE what HAPPEN whit spectrum they have to bring back bright house back

Because I felt they couldn't provide what I needed at a fair priced, I asked to disconnect 12 days out but they disconnected a few days later. I called and was put on hold twice for a total of 54 minutes. After talking with several people they couldn't fix it so the resolution was for ME to disconnect everything and take it to a store in another town. It felt like punishment for cancelling my service. They did admit that no one could fix it and restore my service. IT department really needs to work the bug out where when their employee selects seasonal suspend and cancel at the same time no one can fix it.

About every 3rd time I log onto the Live Spectrum TV Ap I get a very limited screen with NO on demand, NO my library, nothing but the basic guide saying what's on the channel it's pointed to. I can't even begin to say how sick and tired I am of being in the middle of watching on demand, and all of a sudden getting kicked out and not being able to get back in to see the next episode. I pay over $200 a month, and this is the service I get? Plus, I lose my internet A LOT! I work from home, so it's a disaster when my internet goes out. Sometimes 4 and 5 times in an afternoon.