SpectrumReviews 1,940

Not only do their cable constantly having issues since Day 1 but their customer service reps are as bad as the service. I'm currently on hold going on 6 minutes. I've worked in a call center before you are not suppose to have a customer on hold for more then 2 minutes. I am switching Monday morning over to DIRECT TV. I am so disappointed. I have not been able to enjoy cable since I've been with this company. I had Xfinity for 8 years and I might of been paying almost 300 a month but it was so worth it. This is so bad. I wish Xfinity service Chicopee. I've given this company 3 times to see if its just beginners bad luck. I'm 5 months in and no change. Direct TV here I come.

For a few weeks I was receiving calls from spectrum my Internet provider to try a free trial of their new streaming TV feature. The trial was for 7 days and I was supposed to pick 10 channels that I wanted to be stream able from my devices to my TV. I do not have a smart TV I did not feel the need to upgrade since I purchased Chromecast devices for 25.00 each for all 3 of my tvs and I can watch anything from my phone to my TV through the Chromecast. However, spectrum said it was only 24.00 if I liked it and wanted to keep the 10 live streaming channels and 5 - 10 bucks for any additional channel which is still cheaper than Hulu's live TV and YouTube's live TV. So I tried it for the seven days and was unable to utilize the service because it was not compatible to Chromecast as advertised. So I called technical support and found out that they are still working out the issues to make the app work for Chromecast. So I was given and extra 30 days of my free trial to see if they would have this fixed by then. Unfortunately even after I waited the 30 days I was still unable to use the app with my Chromecast. I can't stand false advertising.

I transferred my business account from AT & T to Spectrum. The service has been consistent. What I find beyond frustrating is their phone system. Spectrum did not port my 800 line from A T & T. I have lost that number. That is a mistake. I get it. However, it has been a terrible waste of my time trying to get an 800 number set up. Their phone prompts do not allow you to get to the correct department for assistance. I have wasted so much time trying to get to someone who can help with the issue. Once I do get to the correct person, they do not have a direct line to return a call. I have spoken with 2 different people who have said to expect a return call within 24 hours. No one has returned my call. So I am back in the phone prompt hell to try to get back to the correct person. This is all so I can get an 800 number set up for my business that should have been taken care without issue by Spectrum. This is an issue that has gone on for several weeks now. Following up with customers should be part of your customer service. Correcting your mistakes should be part of your customer service. Having a user friendly phone system should be part of your customer service. Spectrum is lacking in basic customer service.

Called to have my rate retained for mediocre internet service and was told they would not budge on the price increase. I was successful two years in a row and the CS agent actually held that against me calling me "lucky". I informed her I was prepared to switch and she basically did not care. As an owner of a company, I think I would be concerned to lose a long tenure customer over a $5 increase. The lifetime value of the customer is not a factor in their decision making. I asked to speak with someone empowered to make a decision to retain me but was out on hold for an exceeding long time so I simply told the CS agent to cancel the service.

We called Spectrum to have the phone services setup (our office was moving) at the first of December. It is now January 21st and still no service. Every time I'm told its ok now, give it a day or so and it never happens. The lines had to be ported from another company. When you call for help, it's a different answer/problem every time and after 20 plus phone calls no help. I finally gave up and called AT&T. Got an immediate text message and email that my new service was scheduled. I called to make sure Spectrum to cancel and was told I had no order. THIS COMPANY HAS THE WORST SERVICE - DO NOT SIGN UP FOR THEM. AT&T was cheaper anyway.

After their takeover of Time Warner the plan on was on expired and my bill went up $60.00. Over the course of the past year it's gone up another $20 so now i'm paying $200 a month for cable and internet. I have no complaints about the service, just the outrageous pricing. Even going to their lowest tier channel lineup only reduces my bill $20. Time to cut the cord. For internet speeds i'd recommend, but if you can get cable from another provider i'd recommend it. They just keep gouging customers.

These LIARS are the essence of "The Cable Guy"

They did away with "whole house DVR" -- which they told me TWO YEARS AGO that they were going to restore in four to six months ===>> but NOW say NEVER

They did away with the ability to watch your recorded programs on an internet device AWAY from your home wifi -- but now they are saying the same thing that they used to say about whole house DVR: "we hope to have that in the app in 4 to 6 months"

They even did away with the ability to manage your DVR remotely EVEN THOUGH THEY SAY THEY HAVE IT -- it just does not work UNLESS YOU ARE IN YOUR HOUSE ON YOUR HOME WIFI -- how stupid is that?.
They advertise hotspots that mostly will NEVER connect, much less have any acceptable performance... and sometimes are "news to" the hosting establishment!?!.

I can NOT IMAGINE what their cellular service might be like but I sure as HELL am NOT going to find out!.

Absolute HELL and I dont even have the service. I called to get JUST wifi (cuz you cant do it online) and he tried to sell me yada yada... doesnt matter, and I said no I'm sorry I know youre doing your job but I would just like wifi please (which I repeatedly said 10 times over intermittent of his promotions). FINALLY he proceeded to say that its $49 the first year and $75 the second year. (Btw ATT is $40 flat every month every year.) So I said let me talk to my husband and I'll call back. Then he started fighting me and yelling at me asking what was the reason, is it too expensive? I said yes, let me talk to my husband please. He said well you wont be able to talk to me (he already had my number to call back so BS) blah blah and continued to yell at me asking why i didnt want the service but thats just the way it is and its not true ATT has $40/month, its more blah blah (also not true) I continued to (cordially) tell him I was about to hang up but wouldnt let me, kept yelling. He clearly wanted a sale I was not about to give him. I finally said this convo lasted 30 minutes longer than it should of, I just want Wifi... if I agree to this service im sure i would have had plenty more conversations like this one... Seriously the worse customer service I have ever experienced. After 20 minutes of yelling at me I finally hung up on him. Anyone else would have hung up earlier. This service is an absolute joke. ATT all the way.

When the wind blows in Cheyenne, Wyoming (imagine that)... Spectrum cable experiences an outage. Oh, it just so happens tonight's outage is during the NCAA Championship football game between Alabama and Clemson. Which reminded me: this very thing happened not long ago, during some other NCAA Championship game - perhaps basketball, or perhaps it was the football game then, too. Every time I see Spectrum's commercial about Dish going out in bad weather I laugh. Only because I can still maintain my sense of humor after paying Spectrum over a thousand dollars each year just to experience outages during NCAA championship games... Spectrum, you guys suck.

Spectrum wants me to pay for a defect cell that I returned. They want to make money off their bad stock to get rid of it, passing the defect to you. I had it barely over 30 days, and they said it was abused, or emerged in water. Wrong, wrong, lies, lies. This was in perfect condition when I returned it. Maybe they scratched it or dipped it in water? Guys, take pictures of anything your returning, because they'll find something. Fraud to collect money from you. I changed my debit card # and AM NOT paying them. Instead I am calling Attorney General, BBB, and giving a negative review on Yelp. Just another greedy, lying, gamer. Another Bait and Switch... every call to them has different answers. They don't know what their doing