SpectrumReviews 1,940

Like many other consumers, I am fed up with cable... specifically Spectrum (Charter Communications). They over charge for service. My internet is now 71.00 for basic service with NO channels. For another $20 I can subscribe to full cable. How is that fair? Spectrum is using the reversal of the Net Neutrality law to up their price. They have a monopoly on my area, which is against the law... and why are they not being challenged? Every review online is 2 stars or lower. And like others, the online site locks me out every month. I have missed payments because the site was down and the wait time for the phone was over 15 minutes. I do not live my life for Spectrum. Save your money and try to find another option... you will extremely unhappy with Spectrum services.

Spectrum does not deserve the one star I had to give it in order to review them! They raise rates without notice, their service cuts out frequently; we have had over 6 service calls in less than 1.0 year --- and so have others in our neighborhood! When you call you are stuck on hold for over 15 minutes just to get an actual person. Then the person you talk to tells you there is nothing they can do about their worthless service and increasing rates. Do NOT ever go with Spectrum cable. They Suck right up there with Direct TV!

I have been a spectrum customer since time warner, more than 12 years. Recently moved, i was told to return all the equipment; not to mention i got spectrum in my new place all installed too. Despite i returned all boxes and more, as they mailed me another box one time it was in my garage never used. They charged me$200 for incomplete return, they claim i should have another box, i have no idea what they r talking about, i even returned an unused one, they just spread equipment dont think of waste then but as an honest citizen when i returned what i have they do not believe. After talking so many people and many times, i cannot get my money back. I wish afterall i had not returned any, would have been charged the same. It is a shame they have no respect for loyal customers, all they care is how to cheat to get more money... i wish i could move to another company, very very disappointed with no customer service..

I've been with Spectrum for a few years now and have had very few problems with the Internet side of things but the cable, that is another story. On-Demand is very much a crossed fingers affair, there's no telling when it will work properly or not at all. I'm constantly clicking on shows only to hold my breath and wait for the dreaded "The show you have selected is not available at this time, please try again later". My recorded shows work a little better but I'm no longer surprised when they won't play either. There appears to be no rhyme or reason for it at all. I can be watching a show just fine for about 20 minutes, pause it to use the bathroom, and then have it not work after. It's frustrating as hell.

The worst service I have ever used. Every month they lock me out of my online account and do not recognize my password and I have to call and have them reset it, and it is not my error because I write the password down. I've called maybe 8 times now for this same issue and they only fix it temporarily. Also, I called them when I started the service to say that I did not want cable service and that I just wanted internet. Well my apartment complex backed out of a contract with them where the cable box was included in our rent, but we never had our services activated to begin with, so when they cancelled the contract, spectrum started charging us for the cable box again. Now my bill is $200 more than it should be and I have been on the phone with 3 different representatives and a supervisor for the last hour trying to get it taken care of. Resolution: charging us for the cable box that we DID NOT USE from the last month and only discounting it $40. What a joke. Worst service, they do not have it together as a business, and if you have to call them it will eat up most of your day.

When I signed up a year ago, they told me the best and cheapest option was a bundle deal that included a phone which I didn't need but it was cheaper then the 2 bundle. THATS HOW THEY GET YOU IN A BUNDLE BECAUSE THEY KNOW AFTER THE YEAR THEY CAN SPIKE IT UP WITH NO OPTIONS. It was a year promotion that just ended 12/18. I called and online chatted with them if they could keep my deal at same price, IT WENT UP $30, and they would not even when I stated I could obtain a better deal with DISH. The company policy is NOT conducive to keeping current customers. I have talked to so many people who switch back and forth due to this. I decided I would drop the TV and stay with just internet and its $70 just for that when they are offering new customers $50- watch out new customers, you will get screwed in a year with NO viable new options because they seem to NOT value their current customers. Spectrum needs to revise how they treat and keep existing customers

I recently called Spectrum because I moved and I only wanted Internet. (Well, after 3 times of a no show, 1 late tech, I finally got Internet. They are my only option). Sales tech talked me into phone service at $85.00 per month because I told him mine was cheap. I specifically asked if it was unlimited and he said that it was. They never sent me a bill or anything so I finally called them to find out when I had to pay my $85.00 bill. The Rep said I owed over $1,000! I was in shock! Apparently they said I was not on unlimited. I not only had problems with the Internet service being installed (which took 1 month!), but now they won't help me at all.

I have a spectrum account for all three services in a resort area because they are the only option. I got a postcard in the mail offering a seasonal plan that allows me to save on the monthly charge when on one is using the house. Clearly stated, the fee drops to $19.99/mo to keep phone service and the same number, my email address and "keep the most popular local channels including NBC... However, when I called, there is an extra $9.95 for local channel access? I got nothing but a repeat of that phrase when I questioned why this extra charge was not listed on the offer. Really bad customer relations.

I rented a furnished apartment which came with cable. I had to order and pay for Internet. It was all fine until I moved out when I was told I had to return the original cable box that was in the apartment when I moved in. I told them it was originally there and was not mine. I was informed that if I did not take it and return it to them they would charge me $200. I told them that since it was not mine it would be stealing. They informed me to do what I had to or to expect to be billed for the $200. FYI, if I did not pay the $200 they would ding my credit. I have contacted a lawyer.

Slow, slower, and slowest inter-net speed! (Sometimes slower than the old dial up)

Customer service is worse than a joke! People are rude and liars.

At installation, installer said the wrong, slower equipment, was put on his truck for my service, not the equipment on the installation order. He told me it would take a few weeks for spectrum to install the correct equipment, but he would try to get it to me within the week. Never happened. I called spectrum for the correct equipment. The service rep raised his voice, said I had the correct equipment, and refused to listen when I tried to explain the situation.

I will no longer believe a word of spectrum advertising.

I RECOMMEND AGAINST SPECTRUM/CHARTER!

I had an appointment for a Sunday at 2: Pm.
For new service. When I called to get the servíce I was given a price of $185.00 for 12 months which was including taxes. I told the salesperson yo make sure I got it written down on paper. To make the story short the tech that supposed to come and install the equipment supposedly had car trouble. Someone finally showed up at 6:10PM to install the equipment do so I asked the technician for the price quote of $185.00 a month he answered no it is $190.00 a month. I answered it is supposed to be $185.00 a month and I cancelled the order, so I was made to wait 4 hours and lied to about the service price. SPECTRUM IS CROOKED BEWARE DISHONEST PRACTICES! My name is Jose Jimenez and I will state for the record with proof that SPECTRUM IS CROOKED DISHONEST PRACTICES AND INRESPONSIBLE. Do not sign up you will be sorry!

Spectrum "Bright House" has terrible customer service support system and no way of contacting them direct or by email. I took off work today to have a new box delivered and one installed. There tech said no work order for install and left. Didn't even try to call someone. I called Spectrum and they assured me I had the work order for an install and promised someone else would be out today. So naturally no showed up and I called and had no remorse and could only reschedule with me again. I will no doubt check into other options after this day.

I have been with Brighthouse and now Spectrum for many years for Internet access. We recently added the online streaming service with our Roku TV. The service would black out many times. I called to seek assistance and was told multiple times to reinstall the app and update the app. After 3-4 calls, one of the tech support people admitted that the Spectrum app was having problems and they did not know how to fix it.
I then had to fight with customer service to get them to take responsibility to compensate me for the interrupted service and to provide an option that worked at the same cost. After three attempts, I was able to reach a supervisor who handled the problem by providing a box and a $10/month credit.
The very next month, while I'm waiting to see if the credits come through, Spectrum hits me with a late fee. When I called to ask them to wave the fee in light of all of the changes over the last months, the customer service rep lectured me about responsibility in paying bills on time. After the lecture, she told me could wave the fee, and she did, but let me know she could not wave any other fees.
I asked to speak to a manager. The representative told me they had no managers and she was the only person available. I let her know I had been transferred to someone else in the past, and I wanted to be transferred again. Then she said they had supervisors.

I had a technician come out to my home to see why my internet was not working. When he arrived he stated that there was nothing wrong with their boxes. That is most likely was my computer having windows out dated. Sure enough I took it in and had to pay to have the windows reinstalled and updated. Guess what 2 months later. I receive a bill with a $45 charge for the technician coming out to my home, to do absolutely nothing. I had cut off services then. In their notes the technician stated that my internet was not working due to ATT cutting of their line. I don't even have ATT. When I called I escalated the call and the supervisor basically expressed to me that me as a customer am incorrect. That their technician is correct and that the technician was at my home for 45 minutes fixing the issue. When asked to speak to that technician to clarify he said there is no way to get them on the phone. I'm very upset because when I stopped my services with them I paid my balance to 0. And now have another bill that's due. This is beyond the worse company to be with. After being a loyal customer for many years. They should not have charged me for this fee. And we're in no way willing to offer me any kind of help. Will never use their services again or recommend them to anyone.

5 price increases since the invention of covid. Bill was $157 now $260. This is MORE than all utilities combined in my household. Not consistent or fixed for my budget. Financial drain.
Service is not weather proof and 100's of commercials claimed, Zero consistency of service.
Customer service is segmented and nobody seems to know anything. Zero consistency of care.
Equipment is lacking, replacements 2-3 times a year. Zero consistency w/ decent equipment.

Not sure about any of you but financial drain, zero consistency in service, care and equipment? Sounds like a divorce to me.