SpectrumReviews 1,940

I called my internet provider, Spectrum, to simply ask them to stop mailing me the daily advertisements for their tv service. I was on hold for over an hour. When they answered, all that was said was, "I'm sorry". No explanation or anything. I then told them I would like to cancel and they did't even try to stop me but the did try and place me on hold again. I asked to speak with their manager or whoever handle escalations. After being on hold for another 15 min, I was told none were available and that I should just drop off my box at a local store and that would cancel. They didn't even try to keep my business. I am in customer service and that would be totally unacceptable and we wouldn't; t be in business long. I don't know how Spectrum stays in business. DO NOT go Spectrum and if you are, GET OUT NOW!

When I signed up I was quoted $126 mo. for TV&Internet. Tech hooked me up. Didn't connect DVR to box. Took 2 1/2hrs on phone and 7 people to fix it. Then I wasn't getting several channels in my package. Called again, another hour to solve that. Then I get e-mail, bill is $155 mo. Go to get Power supply box for previous Internet provider, It's gone. Tech stole it, filed complaint. After a month they said they would not replace it, file a police report. Which its my word against his so I eat the replacement cost. Get another e-mail, bill is $175 mo. A few days later I get bill for $205 mo. All in 1 months time. This company is horrible, deceptive an dishonest. Stay clear is my advice.

Spetrum increased their prices!
They are offering different packages and higher MBPS, but they do not change the speed on your internet!
I checked my speed several times and do not go over 40 MBPS, but I am paying 100MBPS. Nobody was running any internet just me checking the speed!
This is a real big issue and problem since not every household is aware of this problem.
I am looking forward to get the consumer protecting service involved and BBB. The MEDIA will get informed too.
This stars should be minus what ever it takes.

Service tech came, installed equipment and service at 12:30PM. Scheduled for 9:30AM. Work is complete, but aprox. 45 minutes after he leaves a problem comes up with my central TV service. No pic, then no sound, then nothing. I called customer service@ 3PM and they tried a number of remote fixes, all of which failed. So I am told to expect a call from dispatch in 10 to 15 minutes. This call comes at 5PM while I am on the phone to customer service asking why they haven't called as promised?
So, I am told this time that they do not call in 15 minutes but about 90 minutes. So, I call them back at 7:15, after NOT getting the second call I am promised. The manager, Chris, assures me that I will get a call in 90 minutes from the time I hang up. This is now 7:50PM. I call again at 9:40 PM to see where my promised call is. While on hold, I am chatting with someone at Spectrum. Same nonsense, can't help you, but will put in an order, you will get a call in the morning. Well, I have not gotten three calls today that I was promised. They lie, and they put you off, and they do not take responsibility for actually coming back and fixing the problem. I haven't even had the service an hour!

Do not use spectrum. You will get no help with your problems. No comunication between departments, promises made for some other department over which they don't even have control. They said the dispatchers would call me but didn't have a phone where I could call them? The whole structure made to provide cover for giving the customer the shuffle. +

Had a baby in Sept, had to move internet box from one side of house to other come the end of Oct. Already had a line installed. I called and asked if I needed a tech to complete the move, and was told that I should have a tech look at it - but if they had to do anything it would be a $50 fee. I moved the box before the tech arrived. The tech came out, walked in, saw my box and asked me where I was moving it to. I told him it was moved. He asked me why he came out, because it was working. I said the company said I ought to have it looked at. He said it was working fine, and I wouldn't be charged a fee, said good luck with the baby and left. I have automatic billing, and just happened to find out the company was taking money twice a month from me (two different bank accounts). I went back through the bills for the first time since the baby and found out the company charged me a fee for the tech coming out, and they won't do anything because its not noted on the account. Thanks Spectrum, the internet keeps getting worse and now you are charging me for things you didn't even do, despite what your staff told me.

After being a loyal customer of TimeWarner/Spectrum paying timely, the co. Constantly applies hidden fees; trying to get info. About fees, employees never give customers straight answer. The new phone package offered charges $14.99 per gigabyte! That's ridiculous: If someone already has a plan using 60 gigs, then switching to Spectrum would be a totally loss for the customer. $14.99 x 60 = $89.40 (which has nothing to do with the cable service, channels charges & hidden fees. A customer's bill per month could be well over $200 or even $300! Spectrum agents state due to the cable channels rates increasing, Spectrum is raising rates on valued customers. That's NOT a good business practice. TimeWarner and now called Spectrum is a wealthy co. And should NOT be GREEDY creating extra fees to its' loyal customers. In lieu of Spectrum's high fees, it has ALSO dropped their loyal customer's favorite channels forcing them to "upgrade" in order to have access again to them - at a HIGHER rate! Before you consider Spdctrum as your cable company, PLEASE SEARCH SOMEWHERE ELSE for a BETTER and FAIR cable company.

I MISS the old Time Warner! I never had these sketchy, shady issues. I was so mad when Spectrum came 3 months after my signing up. Everything changed for the worse right then. RN I have a family of four and one DVR box and pay a ridiculous monthly amount. Their "gold" plan just "changed" and I lost several movie channels... which I had already set my package up with a representative, including internet. They tried to penalize and upsell me on the movie channels I suddenly lost... I was told my promotion ended! She then lied and said the gold package changed this month- Feb. I had to argue for my channels back I was on the phone for over an hour. Also, My bill went up $20 because supposedly my internet promotion went out in December?... mind you when I made the package with the representative, the whole package was done together and there was no time limit "promotion". Why would one promotion end in December and one in February. I told them I refuse to pay the $20 increase in my bill that I had already been down this road and a person work with my budget.
They could care less. I said since I had one DVR for a huge family you're not even willing to send a couple a free $5 boxes? The only thing that came from this hr conversation was the fact that the gold package change and they tried to make money off me and that wasn't happening. As far as my internet, they said it would keep climbing every year! I told them they were actually willing to lose a customer over $10- $20? I mentioned how ridiculous their mindset was for all the opportunities that are out there with new mobile companies, internet companies and live streaming. Good luck you greedy bureaucratic robots.

Caution! Incompetent and misleading company. Switched to spectrum mobile because I was told that I could retain my current phone with service to spectrum. I asked this question specifically, twice. Agreed to keep my phone and order a new phone for my wife. Upon arrival of new phone I realized I had not been sent a new sim card for my phone. Called Spectrum and a different agent informed me that my phone would not work, had to order a new one. Immediately returned the phone and was credited with a portion of my initial payment. Called Spectrum requesting a full refund since misrepresentation on their part was only reason I agreed to switch. Was told on two different phone calls this would happen. Never did! Upon third call I was finally put with a supervisor named Chris. Kept me on line asking several questions repeatedly. Was told he had to charge me the restocking fee. Offered to put me with another department but at this point I've grown tired of the endless conversations. Not worth the trouble. I've been with Spectrum over 20 years and they could care less how they treat customers. As soon as a viable alternative for internet becomes available, like so many others, I'll be dumping Spectrum! Worst customer service I've ever experienced.

I have had issues with my tv channels since day one and have called and never once been offered a discount have it knocked off bc they say its free anyways, WELL FIX THE DAMN THING. IT'S BEEN A YEAR NOW. Same with my mobile had issues there, raised the data and they took out immediately after telling us it would be taken out following month putting our account in the negative and then they ran it a second time doubling the negative balance, after fussing for hour with rep, they took off the two charges but bank only would take off two of the overdrafts which pissed me off, bc bank said they were authorized to autodraft our account. So I look at bill to be taken out and it says $160.48, they take out $282.64 and $#*!ed us royally. THEY ARE CROOKS.

I am a user/victim of Spectrum. I wrote a review and I read your reviews. The problem is not with Spectrum. The problem is with the fact that these cable companies are allowed to have a monopoly of the market in many areas.so they don't care to give sub-standard service because, as a consumer, you are stuck. The second problem is that, in spite of what we read, write and know, we (ALL) keep buying from them, so why would they change? If there's a way for you to cancel and go to another company, do it! The only sensitive organ that corporations have is their pocket. They will only listen to us if it hurts their bottom line.

I had Time Warner for years; everything went fine. With Spectrum, I had an average of 73% internet, meaning for every 40 days, 11 of them were without internet. This included a nice 7 day stretch over the holidays, for which I was told I was not a priority. After finally deciding my daughter wasn't going to graduate she didn't have internet, I called to cancel and was told someone would be right out to fix, so apparently I had become priority after 7 months of poor service. Then, a "manager" put me on hold for 37 minutes only to rudely be told my husband had to call in to cancel. They lied and said I would get money back as it was documented about my poor service, but it just simply wasn't true. They raised my blood pressure!

Switched to Spectrum phone service, which in turn inadvertently disconnected communication with my security monitoring system. I called spectrum as instructed by my security company to inform them of this. Was spoken to by a spectrum representative who said they had nothing to do with the fact that their phone service can't be monitored by my security service. I told him apparently they do because I had no problems prior to switching to spectrum. Apparently their technician didn't connect some wires properly. The rep was very rude and talked over me not allowing me to finish my sentences. I asked to speak to a manager. The manager's name was Michael. Employee number *******. I don't know if that is true or not, but that's what he said when he wouldn't give me his last name. He was very rude too. Kept asking me over and over again if my phone was working. I told him I never said it wasn't. I explained over and over again that I was trying to explain to them that my security monitoring company told me to let them know they needed to come out and repair my phone line so that my security company can monitor my home through my landline phone. He got really nasty saying they had nothing to do with it. He said I will send someone to your house but there is nothing he can do but I will charge you a $50 service call! I said "oh no you won't charge me a dime!" That company has the WORSE customer service ever! They monopolize the cable industry and care absolutely nothing about customers. They just overcharge you for subpar service! All of them need customer service training and professional phone etiquette!