SouthtreeReviews 381

A rep called Melissa was absolutely charming and extremely helpful in my initial call. She did everything she could to ensure that I received the best possible service and that my order was processed in the most efficient way. In follow up calls with questions she was always informed and very helpful! My order was processed and returned quickly and the end result was better than I could have hoped for. I would recommend Southtree to anyone wanting their precious memories to be captured and saved forever. They should also provide a box of Kleenex with completed orders - not a dry eye in the house!

Overall, Southtree is a very professional company for handling our video tapes, processing them, and sending me back the links to keep my memories, always keeping very well communicated. The quality is good enough, considering that the video tapes are old and I understand that, in some cases, the years have taken the toll on analog recordings.

The only thing that I didn't agree is that I've been charged for 3 extra items, to then being told that the quality was bad and couldn't be processed. I have been offered credits for the future, but I don't have anything to use them. I recommend that extra charge is paid after the quality have been checked.

Thank you. Daniel

I've been trying to get my family's 8mm movies converted for some time now. My dad had amassed some 30 containers of (12) 200-400 foot reels so I knew it would not be inexpensive to take care of this. Finding Southtree and sending some samples allowed me to see an end to this tunnel. Some of the movies we really did not care about anymore. Others, like mine and my sisters birthdays and family gatherings are quite nice to look at again without getting out all the projecting equipment and waiting for the sun to go down to watch them. The colors and quality derived from a small 8mm square is amazing. Granted some of the 1950's movies are a little darker than I would like, but that is an issue with the film, not the conversion. So, we have undertaken this conversion of all important movies and Southtree has some great prices and services to boot. I'm looking forward to getting the balance of the movies we need done by Southtree.

To send VHS tapes that contain precious home videos to a company requires a leap of faith, but I took it with SOUTHTREE. I got clear instructions on how to pack my old tapes (they even supply the box, the bar codes and the mailing label), e-mail updates on my order, and my thumbdrive delivered back with my original VHS tapes in the time-window they specified. Seamless experience! I plan to use them for old audio cassettes containing family interviews and to digitize my photos and of course more VHS transfers. 100% recommended!

Took over two months to get the box, then after I put my negatives in and send it back, it comes back in less than a month with no thumb drive. I ask why and it's because they won't take negatives out of sleeves for fear of damaging them...

Except that ignores the fact that sleeves are for the express purpose of keeping negatives from sticking together and getting damaged, so being that they're too lazy to take negatives out of the sleeves and put them back in, they want you to send your negatives in a way that risks damaging your negatives but is less work for them.

They're probably hoping the negatives will get damaged so they'll have even less work to do.

Excellent communication and good quality work. When I told them I lost the thumb drive after the job was done and delivered to me, they offered to the whole job again for free, charging only for the new blank thumb drive and postage. They managed to capture the audio from an old cassette tape which I was unable to play on my cassette player. I am very pleased.

I used Southtree for a few of my videos. The customer service was great; however, VERY disappointed when I viewed the DVDs. We sometimes had to adjust the tracking on the VCR when we viewed the VHS tapes from 1982. When the videos were copied... the tracking was not adjusted; most of the videos have lines going through them and we are not able to clearly view. Wasted $200... just glad I didn't send all 20 yrs of videos. Sorry, I don't know how to add the DVD below.

I sent 75 negatives of different formats to be scanned (APS, 110 and a format I didn't recognize). I purchased an initial 'box' for 100 photos and the digital download option.

Upon processing my order, I was billed for an additional 100 photos and billed another $9.99 for the digital download option. This was almost a month after mailing my negatives off.

3 weeks later, I got the box returned. They were "unable to digitize your formats." So I spent approximately $65 and got absolutely no scans back. They did not offer a refund and suggested I contact customer service if I would like a credit to digitize something else (but shipping would be extra).

Overcharged, basically doubled, and they blamed me for the charges. I had to send them a copy of my purchase before they would honor the price. They also blamed me when they mis-shipped the wrong box. I can't control what box they send, nor could I control the mis-information they emailed me about labeling the movies the converted to digital. Basically they won't name the movies, They will just labeled them 01, 02, 03. Good grief. For the prices they change they could have been courteous and helpful rather than blameable.
Just my experience.