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Southtree Reviews Summary
Southtree has a rating of 2.8 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Southtree most frequently mention customer service, credit card and poor quality. Southtree ranks 2nd among Video Converter sites.
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The service offered was easy to use along with shipping box and instructions Southtree supplied. Results were great with my only small issue was lack of updates from company. On web site and through email commination they stated updates on processing my media, but actual updates were very limited. I trusted they were doing the work so didn't follow up when I didn't receive routine updates. Overall took a tiresome task requiring special equipment and allowed me to enjoy the results.
A learning lesson for me: I sent tapes without previewing them first and had some damaged ones. Southtree marked each damaged one and digitized them for me. I suggest previewing all your media before sending to them to save cost.
Hello Linda! Thank you so much for leaving such a good review. We are ecstatic that you have used us twice already and we hope to help preserve even more precious memories in the future!
Professional and caring. Good job. Arrival prompt. Came in good condition
Hello Martha! Thank you so much for taking the time to leave a positive review. We are so happy that you were satisfied with the final product. We try our best to make the experience as positive and prompt as possible so we are ecstatic that this was the case for you!
Received our Southtree box today. The instructions are extremely simple, clear, and well designed. The personalized instruction booklet was excellent and in an easy to follow format. We have our box ready to head out tomorrow.
Hi Ardyce! Thank you so much for your positive review about our process. We are so glad that your experience up to this point has been easy and seamless, as that is what we strive for. We cannot wait to receive your items and get them digitized for you!
I had some 50-year-old reel-to-reel tapes that hadn't been played for 20 years or more. Southtree did a fabulous job of transferring them to CDs and a thumb-drive. I was surprised at how clear they all turned out! And the price was terrific. I wish I'd done this earlier!
Hello Rosalinda! Thank you so much for taking the time to leave such a positive review. We are so happy to hear that you are satisfied with your experience. We hope that you continue to do business with us and that every time is as enjoyable and positive as this one!
Was great to see my old memories come back to life. My only complaint is three of my videos have no sound. I'm an electrical engineer and can't understand how the DVDs can have great video but no sound.
Hi Charles! Thank you so much for taking the time to leave your feedback in regards to your experience with us. Although we are so happy to hear that the majority of your experience was positive, we do absolutely want to look into the issue that some of your items did not come back with sound. If you would like to reach out to our team at [email protected], one of our agents would be more than happy to discuss this with you and resolve the issue.
Love having all those old tapes on a thumb drive. It is plugged into our TV and we can watch whenever we want. Takes up WAY LESS space and easy to access.
I had several reel-to-reel audio tapes from the late 1960s or early 1970s that my father had made, including interviews with my grandfather who had been brought to this country from Bohemia in the 1890s. The results came back on a flash drive as I had ordered. It took about as much time as I expected from reading the web site. The audio was a little bit faint, but after all, those analog tapes were fifty years old. I managed to adjust the volume with Audacity. Based on my experience, I would certainly use Southtree again.
I recently sent five reel to reel tapes to have downloaded. These were interviews with Eleanor Roosevelt, Sen. John Kennedy, Hubert Humphrey and two others by my dad, H. P. Sconce, in 1959 for his radio program, Christian Celebrity Tyme. These tapes and over 300 more have been stored under my bed for years. I received a tiny thumb drive and the interviews were perfect. Thank you.
I had 26 old VHS tapes transferred to DVD and they were awesome! Great quality and very reasonable price.
I am so happy we decided to have our photos scanned and loaded on a thumb drive. I sent in 500 photos and I had pictures of my grandparents from the 1940's and they turned out so well. I am now going to send in our VHS movies. Highly recommend this company
This company was recommended to me and I'm so glad I used them to convert my family tapes to digital! Instructions are very clear and if you have questions, staff are easy to contact and very knowledgeable, friendly, and professional. The quality of the digital conversion is good for what I have viewed so far. I will recommend this company to all of my family and friends.
I've already done this once but here goes: Southtree was very helpful in getting my tapes and movies transferred to digital media. They were there when I asked questions and were very helpful and kept me informed throughout the entire process.
Funny how you forget life events and moments you are so great full you got on film. Great job and our family will enjoy for years.
We had many video tapes and cassette tapes converted and couldn't be more excited to have our passed saved.
This service is a game changer. Fast, efficient and great quality photos returned to me in an easy way to add to my existing photos library
We so enjoyed sharing these past experiences with our family and friends. We had forgotten about some of the small but powerful moments from over 30 years ago. We're searching for more old tapes to send in.
Quality Job, these films are 60 - 70 years old and now I can sit with the Family and show memories in the comfort of my home, no projector, screen. And now a have something to pass down to grandchildren.
Got a thumb drive of 15 VHS tapes back much quicker than expected. That was great. The quality wasn't great but I'm sure that had more to do with the 25-30 year old tapes. It would have been nice if someone would have contacted me to see if I really wanted old television shows mixed in with children's birthdays and Christmas'. They clearly were not intended to be included but we had a few miss marked tapes.
Two recent orders to Southtree each had over five hours of 8mm and hours of compact VHS tapes now very compactly returned on two thumb drives... that were easily shared with family and friends on my own cloud locations. Great service at a total cost to me far less than buying equipment to do this and spending numerous hours of my time.
From the business
Home video transfer from VHS to DVD/digital, photo scanning and cassette tapes to CD/digital. Preserve your recorded moments digitally.
Send in your aging tapes, film, pictures, and audio recordings. You'll receive new DVD or digital copies with your originals, safely and simply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you so much for providing us with your feedback. We are always looking for ways to improve our service and make it more seamless for the customer so we truly appreciate all reviews. We are so glad that for the most part, you had a very positive experience and we are so happy that we could take your items and digitize them so you were able to enjoy them and preserve them for generations to come.