SouthtreeReviews 381

My Southtree order was supposed to be completed in 6 to 8 weeks according to the Southtree website at the time. My order took approximately 6 1/2 months. When my tapes were returned with the thumb drive, the thumb drive they sent was defective. I asked to have digital access in the meantime, and they gave me that as a courtesy, although it took over a week for them to give me that access. A new thumb drive finally arrived after a couple of weeks. All-in-all, I was very disappointed although I tried to cut them some slack for possible CoVid related employee shortages.

It's been over 4 months since I sent them 4 VHS tapes to be converted into a digital thumb drive.
All I've gotten in return is an email once every month saying that they're working on it. They don't tell you how long the process takes when you submit the order. A local shop can do it in about a week. The "excuse" for taking so long is that it's more of an "art form" than a process… that's a big load of BS… It's not art… It's simply transferring one media file from one format to another. If you don't care and have about 6 to 8 months to spare than you can save a few dollars, but knowing what I know now, I would've just spent a little bit more and had them done locally.

They are way overdue on my order, however, they spam me almost every day with discount offers. They were in touch regularly letting me know the status until the order was late. Nothing since then. If you can't get your current order back why would you order something else.

I sent my tapes to get them digitalized over a year and a half ago… I have not seen my tapes nor have they been able to locate them. I don't understand how this could happen. They said my tapes got mixed up with picture and they couldn't find my tapes just picture. No idea how this can happen since I put stickers with the order number on each tape and they acknowledged that it was recieved. I spoken to multiple reps and managers and they basically tell me nothing can be done. Had I known this could happen, I would've went with a competitors. Please don't use their service. Complete bullshyt……

I'm glad I transferred some old tapes before it was too late — though there were issues with communication after the standard processing time. All was going well though I didn't hear anything from SouthTree between around 3 months and completion at 5 months or so. This made me worried that they lost my tapes in processing so I called Customer Service who was nice and helpful, but I shouldn't have had to do that step. The system should have explained the extra long wait time and been apologetic.

The quality of the transfer was less than ideal — I have better transfers that I made myself for some of the same tapes a few years earlier. And in addition, Southtree transferred and uploaded 1 hour minidisc tapes to 2 hours on the digital files — it was a burden to trim each reel individually to download and not take up too much disc space.

SouthTree might be the best service out there — I haven't tried the others. However, it could be a lot better with communication and transfer quality.

The conversion from analog to digital is good. Since I no longer have a camcorder I am able to view my home movies on my computer. I had everything put on a USB thumb drive so I could transfer to my computer and edit the recordings. They did a nice job considering the age of these Hi8 tapes.

The only setback is how long it takes to get them back. If you need them back faster there is a charge for that. Expensive. Otherwise everything was good.

Sent out in early January, got occasional nonsensical emails on it's progress, which... wasn't happening. I finally got my stuff back at the end of May. Took way too long, and it was clear that anyone inquiring were getting form letters back. I would not recommend this company, simply for the fact that they were misleading and unsatisfactorily late. All that and one of my films didn't record sound properly. I am happy I got my materials back, though.

I sent in 10 tapes for transfer on March 8th. It is now June 26th and they say it will be another 6-7 weeks. 5-6 months! This is insane. I sent them in early so we could watch them at our annual family reunion this week with people coming in from all over the country. Now we will be deprived of that experience. I feel like I have been deceived. They need more people dubbing tapes and less people sending out innocuous memos. If you need your transfers done in the foreseeable future go to another company.

I am still wait on my order and it's been over 6 months. Online order status has stopped updating since march. I have reached out to customer service which tells me 10 more days. I fear Southtree has my irreplaceable family photos. This company is a scam, do not use their service. They will loose your family memories and lie to you about it. This is unacceptable. ****Update, they have completed my order and sent the tapes back to me. Cassandra with customer care is great****