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Southtree Reviews Summary
Southtree has a rating of 2.8 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Southtree most frequently mention customer service, credit card and poor quality. Southtree ranks 2nd among Video Converter sites.
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Pictures came out great considering hold old the slides were. The company kept me informed via email of the progress during the entire process.
Very pleased with the results and have recommended Southtree to at least five people.
I had some old reel-to-reel home movies that were about 55 years old. I had previously tried to have them converted to DVD by a local company, but was told they were too old and degraded. As I had nothing to lose by trying Southtree, I boxed them up and mailed them. The process was very simple; just put the bar codes on and send them in the box that was included. I was very surprised and pleased that my home movies were able to be preserved! The quality of the DVD is remarkable considering what they had to work with! I am extremely satisfied!
Had old movies that were just sitting in a corner collecting dust. Southtree took these memories put them on a flash drive for us to show our grandchildren. As for my wife and I going back many years brings happiness and a little tear.
Modern technology to bring back old memories is a blessing.
Thanks again.
South tree always kept in touch and let me know how my order was coming along…. They asked if it could be delayed because of the Christmas rush and it said yes. Getting my movies back was certainly worth the wait!
Yes, I would recommend Southtree because of their customer service! My movies are so fun to watch after 40 years.
Good job Is was easy to work with very helpful With no problems
I had worries about sending irreplaceable family memories off to strangers. Through four separate orders, with a total of over six hundred individual images, my experience with Southtree was excellent. The staff that I dealt with acted friendly and professionally at every contact. I would recommend Southtree without reservation to anyone. If you think this review sounds too good to be true, I don't exaggerate.
I'm glad I finally had southtree transfer my old tapes. They were probably diminished in quality from sitting around for years but Southtree transferred all of them to a flash drive which I immediately transferred to my cloud storage. They did an excellent job on tapes and slide transfers. Don't wait any longer and trust that Southtree will handle all your materials with kid gloves. They sent me back everything in a sturdy box just as I sent it to them. They include all shipping and boxing costs in their price so no additional charges.
Everything was handled exactly as promised. The flash drive had everything on it... each in it's own file making it simple to view/share just the content you choose.
Promised communication about our order was non existent. On the other hand we received almost daily advertisements when we had already ordered what we wanted. We finally blocked the number after we got our order.
I can't even watch the CDs and we used to watch the tapes every Friday night. It's been months. I've been distressed. The quality is terrible. Some CDs are blank!
Hi Kelly,
Thank you so much for taking the time to share your feedback. It looks like the order number you referenced was for an order that was completed last December. We regret that the discs you received did not meet your expectations, and we would be happy to look into the details of your order to see if there are any steps we can take to make things right for you. Once of our representatives will be reaching out to you via email shortly, at the email address we have on file. If you no longer use that email address, you are welcome to contact us at [email protected]. We look forward to connecting with you.
They did a great job transferring my tapes and even when I had an issue with one of the tapes, they took it back and was able to correct the issue quickly. Promises of quality work kept!
I had 2 cassette tapes, one that was over 25 years old and another that was closer to 50 years old. I sent them in and Southtree was able get the audio from them and give the audio from them back to me in digital files. I was very happy with the service.
Sent 10 VHS and 8mm tapes in a box supplied by Southtree…waited a couple months and presto! I had an easy USB plug that I could put into my big screen tv and have a party with popcorn, along with a lifetime of memories and laughs! I plan to send another 10 tapes to Southtree again soon. Thanks for the great experience!
I am impressed with the converted digital files. I had a small issue getting the promo code to work and there was an. Issue with one of the tape's audio initially. Customer service was able to quicky address both issues.
Have sent in several batches and have been pleased with every one that has been converted. On one batch it turned out 3 tapes were blank. They gave credit to send in 3 more at no charge. Some were 45 to 50 yr old 8 mil tapes and they came out really good. I am very pleased with their work. Just sent another batch today.
This was my second experience with Southtree and its amazing team of experts. I had old and some damaged VHS tapes that they repaired and the results were better than the originals!
Southtree did an amazing job bringing our video films to life and with technology that will last forever.
Great experience... instructions, packaging, communication... great work! Will be referring and using them again. My VHS videos are all on a USB now and easy to watch.
From the business
Home video transfer from VHS to DVD/digital, photo scanning and cassette tapes to CD/digital. Preserve your recorded moments digitally.
Send in your aging tapes, film, pictures, and audio recordings. You'll receive new DVD or digital copies with your originals, safely and simply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marla,
Thank you so much for taking the time to share your feedback with us. We regret that you did not receive the regular communications about your order. We have unsubscribed you from our marketing emails and text messages.
We hope that you were pleased with the digital files we created for your slides. Please don't hesitate to reach out to our Customer Support team if we can be of assistance in the future. You are welcome to contact us at 800-797-8210 or email us at [email protected].