SouthtreeReviews 381

I had Super 8 film starting in 1975 when my oldest son was 9 months old. Over the following years I filmed lots of family, a good number that are no longer with us. Filmed as family grew along with vacations and just normal times. Then these went into storage for 40 plus years and no way to see them. Finding Southtree, they offered great pricing to digitize these tapes. Ordering was easy, I received a box to pack the tapes up, the shipping both ways covered by price. I got emails to let me know what was going on, which I appreciated. I got my order back and I have to admit watching the videos, it was such an emotional moment to see all that was on them. I really would recommend these folks to process your old tapes, film, and pictures. Great price compared to most places I found.

We had several old audio tapes from when our father was in the Army. He would make this tapes and send them to us kids so we could hear his voice. When we passed away we wanted to make them digital. They were old and we really did not want to ruin them by trying to set them up on the reel ourselves. We sent them to Southree and now we can hear his voice again. They were so professional during the entire process. You always knew where your product was and the process they were in. They made it so simple.

A friend of mine recommended this company, and I have been wanting to transfer my VHS tapes for quite a while, but every site was very expensive. She told me Southtree was a good deal, and it was. The % off was nice, and although it was a little pricey for me, I still thought the price was better than other places. I got my first order, and was very pleased with the quality. The tapes are 30 years old, so they had some wear and tear, but overall good quality. There were 2 tapes that were not transferred, and I called and they sent me the label to return them, and they are doing them for me no extra charge. I haven't received my second order yet, but I am sure it will be fine. It was very good to see my family members that are gone now, and also my children when they were little. I am expecting my second order this week. If I have an issue with this order I will tell them. But it was a positive experience. 4 stars because I had to send back 2 tapes.

This company is very organized and made it easy to follow through. Everything went smoothly and I received my material back faster than expected. They kept me up to date every step of the way which was comforting as these are our precious memories.

However, I feel like a three minute 8mm shouldn't be charged the same as a long VHS. I sent in two different orders; one with 24 8mm film, and one with 24 VHS tapes. I received the first order back with all the material on one DVD, the second order had 24 DVD's. That just doesn't compute in my mind. Unfortunately everyone seems to do it this way and because of that I will probably use this company again.

Actually I am disappointed. I took the extra 3 reels of Super 8 reels I had to Wal-Mart (Yesvideo) (because you only had specific amounts I could get so I did the 24 but had 27 reels). They only charged me 33.03 for all 3 charging by the feet actually transferred not the number of reels and not only did I get the film on a DVD at no extra charge, 33.03 was total for everthing) but the included dozens of snapshots from the movies, also printed some on the DVD case and 3 choices where music was a background if I want to use them, then a week later the even sent me access to online viewing of photos & quality was just as good. I ordered from Southtree during the half off deal and paid 229.95 for 24 reels and only received them on a thumb drive and would've had to pay 40.00 more if I wanted a DVD, Yesvideo didn't charge extra for the first DVD & I could've gotten additional medias for less than 10.00 and also am able as with Southtree able to make my own copies. I know where I will go in the future and it will be "YESVIDEO" I would've saved money & gotten more for my money also. If I hadn't gotten the before Christmas half price offer it would've cost me over 400.00 and you wanted to charge an additional 45.00 for the 3 extra reels without all the extras Yessvideo included that I only paid 33.03 for. Very disappointed!

I had old cassettes from the 70's -90's with NO market value but priceless sentimental value... I sent them to Southtree - afraid of what might happen but I was SO HAPPY with the results... I cried all the way through the "reunions" - I hope to find more to send them soon - GREAT customer service all the way through the process and WONDERFUL results! I am still swooning!

Each time I send off VHS tapes to Southtree, I am surprised at what I get back. Most of my family tapes are more than 20 years old and still they are able to save precious memories and return them to me. Hearing my Dad's voice after her has been gone 23 years, and his laugh, wonderful. Do yours today, you will be glad you did.

I've now sent in three total orders covering a LOT of media, including 8mm, VHS, and Betamax format, and 35mm slides. None of my orders were all one format, but a mix. While the service and quality is excellent, albeit a bit slow (which is fine as I'd rather the techs take their time and get it right!), I find the process of creating an order to be a nightmare. The system is based on a "piece" model, where a single video reel or tape is a single "piece", the order form requires one to select 3, 6, 12, 24, or 48 total tapes "pieces". What if I have 20? What if I want slides? First you need to figure out that a "piece" constitutes 25 slides... then you could organize 100 slides, or 4 pieces of slides... then I could add those 4 pieces to my 20 video/movie items to make up a 24 piece order (20 movie/video pieces and 4 35mm slides (100 slides)...

I don't know how to do it better, but I'd prefer the ability to create my own bundle of whatever number of movies I may have; and, have a "per slide" scan cost and simply count up all my slides and pay a per-piece cost and done. In that way I can easily leave all my slides in their existing box of 24 or 36 slides, WHICH are then also logically grouped into a chronology from first to last. Instead they end up in zip-lock bags of 25 slides, with a single "piece-numbered" bar code. I find it confusing to place my order without a customer service rep to assist, and very tedious to package them up. I strongly suspect I'll encounter the same when I decide to tackle all my photo albums, which are generally populated by topic of some kind.

Sort out a better way to order, and this review goes to 5 stars immediately!