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Southtree Reviews Summary
Southtree has a rating of 2.8 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Southtree most frequently mention customer service, credit card and poor quality. Southtree ranks 2nd among Video Converter sites.
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I sent in four super 8mm films and one 16mm film (double perf). The whole process took about a month or two, which is perfectly reasonable to me as I'm not in any rush. All of the super 8mm films were scanned, but the 16mm film was returned unscanned, although I was not charged for the 16mm film. The scans of the super 8 films were of decent quality, especially for the price of $15 per film. The files I got were mp4 files with a resolution of 720 x 480 with a bitrate of 3310kbps at 17 frames per second. I'd say that they are good for draft/general purpose use. It is an inexpensive way to see what is on a reel of film and to decide if you want to spend the money to send it to a high end film lab for a high resolution telecine transfer.
I'm disappointed that my 16mm film wasn't transferred and I never really received a reason why other than "the lab was unable to transfer your film". The website says that they can transfer 16mm films, so I'm not sure why mine was rejected.
I look forward to using Southtree in the future as I purchase a lot of films that need a quick, inexpensive digital copy.
I have included 3 still frames from one of the super 8mm films that they transferred for me.
After consolidating our household over the last year, we decided to have reels of film and many slides digitized. Our thought was to save these cherished memories sooner than later. Also, by digitizing, you can finally throw the old film reels and slides into the trash. Who has the room these days? We were very pleased with the results to date. The longer you wait, the older the film, slides, tapes, and photos get. Do it now!
That is wonderful, Bradford! We definitely agree! Digitizing these precious memories is a must!
I have used Southtree for photographs, cassette tapes, and video tapes. I've been very happy with the quality. If there is some issue, their customer service is excellent! I highly recommend this company.
Thank you so much, Tracie! We are glad that you chose us to digitize your photos, cassette tapes and video tapes!
I didn't realize I choose to only receive them on a jumpdrive so they helped me get the dvds I thought I ordered
We are glad to heave helped, Julie! Thank you for choosing us to digitize your memories!
I have used this service twice. Once for 8mm home movies and again for photos. The service was great and the process was easy. I called customer service on my last order to ask a question and the person was helpful and polite. I plan to use this service again, as I just cleaned out my mother's home and uncovered 90 plus years of photos. Also, I received my order back in 10 days. That may not be the norm, but I appreciated the prompt service.
Thank you for choosing us to digitize your memories, Elizabeth! We are super excited to digitize more for you!
Anything that allows you to see your treasures and bring you back in time is a special treat! They always offer discounts which is nice since it's a pricy venture.
Thank you, Ken! Yes, we definitely agree! What an amazing thing to be able to re live these special memories!
Sent in a bunch of old tapes to have converted and put online.
A year later, without letting anyone know, the deleted all of the online media and told me it can't be recovered. On top of this, they continue to charge me for a service which they stopped providing, and refuse to refund.
Hello Art! We always want to make sure that you're satisfied. That said, we'd love the opportunity to make this right. We've tried reaching out to talk through potential solutions. When you have a minute, please reach out to us at [email protected] or 800-656-6032 so we can discuss. Once we connect, we're sure we can find a great solution.
I had 24 VHS tapes put on DVDs--the service was excellent, prompt, very reasonably priced and I received emails every step of the from the time my tapes were shipped, received, checked over, processed and sent back to me. The quality of the DVDs is superb. I'm so pleased I did this. Instead of having VHS tapes collecting dust in the basement now my wife and I are enjoying watching our children growing! I would highly recommend this service.
Thank you so much, Robert! That is wonderful! We are very happy that you are enjoying your DVDs!
We've used Southtree twice to convert VHS and slides into a digital format and I am very pleased with their work. Once I placed my order I received emails explaining the status of my order. It may take some time but it is because they get it right the first time!
That is great to hear, Lisa! We are SO glad that you chose us to digitize your memories!
It's been 2 weeks now, I got charged, and the cardboard box to ship photos back to them hasn't even showed up. What a joke
Hello Danny! We always want to make sure that you're satisfied. That said, we'd love the opportunity to make this right. We've tried reaching out to talk through potential solutions. When you have a minute, please reach out to us at [email protected] or 800-656-6032 so we can discuss. Once we connect, we're sure we can find a great solution.
This company is very unprofessional. They say that the service takes up to 6 weeks and this is week 10 and still I have no results. They couldn't convert one of my tapes and only refunded my 9$ and never told me prior to the service that there were any issues. This was supposed to be a mother's day gift and they made the experience terrible.
Hello Cassidy, I'm sorry that you were unhappy with your experience. We always want to make sure that you're satisfied. That said, we'd love the opportunity to make this right. We've tried reaching out several times to talk through potential solutions, by both email and phone. When you have a minute, please reach out to us at [email protected] or 800-656-6032 so we can discuss. Once we connect, we're sure we can find a great solution.
I waited to get my order, but when I did get my box it was very surprising. Instead of my childhood videos I was sent videos of men in their underwear dressing up in women's clothes getting high. Seriously. You can't even get a hold of anyone because they do not answer their phone. You can only contact them via email. What a terrible mistake. Now I have to worry who has my childhood videos since I clearly have someone else's videos.
Recent update 1/30/18 Southttree has refunded all of my money. They don't think my pin drive with my videos was jeopardized, but of course they don't know. Overall, I am happy to have my money back and I'll take my business elsewhere.
Very pleased with their service! Received continual updates (i. E. "We received your package", "We've bar coded your items", "Your items are in our production cue", etc. My transfer from audio tape to cd was handled professionally and completed very well.
If you need to contact them, it's better to contact by email. The product was good delivered in a timely manner. Thanks again.
Southtree did a great job changing my cassette music to a cd. This was a special memory for me. If and when I decide to do this project again... I will call Southtree. I am very satisfied with the service.
Each step of the way, they made you aware of their process. THAT is customer service, my friends. The product is awesome and my husband was ecstatic with his gift. I had Southtree put all of his baseball videos from college on disks so he could share them with our daughters, remember the memories that his father (now deceased) and he shared together and simply relive those memories and experiences.
Southtree was very professional. They answered all of my questions in a very timely matter. All employees that I spoke with were very nice and respectful. I will definitely use them again.
From the beginning of the process until my purchases arrived at my door, Southtree kept me informed in what was going on and what to expect next. I am fully satisfied with the work that they did and the DVD quality that I got from them. I highly recommend this service to anyone that have cherished memories that they would like to preserve!
I sent a VHS tape to be transferred to DVD. The DVD I received had no sound. I called and spoke to customer service and the promptly emailed me a return label. Great! The second DVD had no sound and after speaking with customer service I returned it again. Now I get the third DVD and while there is sound the picture is fuzzy and jumpy and hard to watch. AND I noticed that now there is now a sticker on my VHS tape the reads " this tape has some existing damage" There was NOTHING wrong with the tape when I sent it to Southtree and now they have possibly destroyed my original wedding video. I am sending the tape to another service and hopefully my tape is ok and I can get the job done right. And BTW, I have gotten no response from Southtree regarding the " damage".
I took advantage of a deal I found for Southtree on Facebook. I sent in 10 tapes and was kept informed on each step of the process. The turnaround time was excellent. It was really great being able to see these old video but a couple had some damage that was disappointing. 4 stars is because one of my videos was labeled as a school show but only had about 45 seconds of something totally different. I wish I could have replaced that one or gotten a credit back. Seriously, it was obviously a mistake, but all mine I guess.
From the business
Home video transfer from VHS to DVD/digital, photo scanning and cassette tapes to CD/digital. Preserve your recorded moments digitally.
Send in your aging tapes, film, pictures, and audio recordings. You'll receive new DVD or digital copies with your originals, safely and simply.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alexander! Thank you SO much for your kind words and feedback. We are so glad that we could preserve your film reels and provide you a product that you can relive and enjoy forever! If you have questions about your 16MM film, we'd love to help! Email us at [email protected]