Southern Guarantee Moving and Storage

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Southern Guarantee Moving and Storage

2.8

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Southern Guarantee Moving and Storage Reviews Summary

The overall reputation of Southern Guarantee Moving and Storage is significantly tarnished by numerous customer complaints, primarily centered around service delays, unfulfilled commitments, and unexpected price increases. Many customers express frustration over the company's brokerage model, which often leads to subcontracted services that fail to meet expectations, resulting in damaged or lost items. While a few reviews highlight positive experiences with the moving crew's professionalism and care, these are overshadowed by a pervasive sentiment of distrust and dissatisfaction regarding customer support and transparency. This suggests a critical need for the company to enhance its service reliability and communication practices.

This summary is generated by AI, based on text from customer reviews

service
239
value
238
shipping
225
returns
207
quality
231

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South Africa
1 review
27 helpful votes
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Fabulous work
October 28, 2022

They helped my wife and me move into our apartment. We decided to give Southern Guarantee Moving and Storage a go because we had poor experiences with other moving companies; they tried to rip us off. Southern Guarantee Moving and Storage did not let us down. The movers are really kind to us, patient, and careful with our belongings. On top of that, their pricing is fair. If we could give more thumbs up and stars, we would.

Date of experience: October 28, 2022
Washington
1 review
25 helpful votes
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Highly recommended
October 28, 2022

Best moving company! I called at the crack of dawn to ask for a move estimate. The move was scheduled by Mark that morning, and the price was extremely fair. When they were 15 minutes distant, the moving crew dialed their phone. All team members collaborated well, and were kind, professional, and effective!

Date of experience: October 27, 2022
Wisconsin
1 review
27 helpful votes
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Superb movers
October 27, 2022

When the five movers came, they each introduced themselves by name. They did not waste any time during the entire relocation! They discussed every move and carefully handled every box and piece of furniture.

Date of experience: October 26, 2022
Tennessee
1 review
27 helpful votes
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Got an immediate response; the team showed up on time and was VERY careful with the antique furniture they were moving. Highly recommend them and am going to use them again! Southern Guarantee Moving and Storage is the only way to go.

Date of experience: October 25, 2022
Texas
1 review
27 helpful votes
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Impressed!
October 25, 2022

Great working with these guys! They were early, extremely eager, and excellent at communicating what they were doing. They went above and beyond and had such a positive attitude the whole time. This was my first time using Southern Guarantee Moving and Storage, but they just gained a future customer.

Date of experience: October 24, 2022
Illinois
1 review
24 helpful votes
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The team from Southern Guarantee Moving and Storage did a superb job in all aspects. These guys carefully and professionally completed all the tasks and then some. I was amazed at how hard each of them worked in the nearly unbearable heat. If and when I move again, I certainly will be using Southern Guarantee Moving and Storage. Two thumbs way up in the air! Thanks

Date of experience: October 24, 2022
Colorado
1 review
0 helpful votes
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Scammers
October 23, 2022

If you value your belongings DO NOT HIRE SOUTHERN GUARANTEE MOVING. My $3500, 00 dollar move ended up being $6300. 00. They contracted with Marshall Van Lines. My pick up was June 26,2022 I was told my delivery would be 5 to 7 days I got some of my belongings August 27th. When I called Southern Guarantee, they told me to file a claim. No one wants to take responsibility for the mess. And the belongings I have missing are the most valuable, so I believe they were stolen. Southern Guarantee Moving are liars, unprofessional and unethical. BEWARE I wish I had read reviews prior to hiring them. Hire a U-Haul and ask friends and family to help you won't regret it and it's a lot cheaper. DO NOT HIRE THIS COMPANY SCAMMERS.

Date of experience: October 23, 2022
Texas
1 review
3 helpful votes
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They will contract a small unprofessional company like "WE pack Valines" that company is arrogant and rude. They will charge you almost double upon arrival, or threaten to cancel your delivery. They lost and broke half of my stuff. After contacting them via Email, I received a call from Mr. Anthony, explained the situation and was suppose to hear back from him. Never called back.

Date of experience: October 22, 2022
Florida
1 review
2 helpful votes
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Stay away from this company

These "5 stars" reviews are so fake and generic.

I went through few reviews and found out that all real people had the same issues I had.

The selling person was very nice and friendly. After this point, the experience went south.

When they arrived, right away they were trying to increase the estimate price on 55% the day I needed to move out, and after I refused they didn't take half of my stuff. I needed to get rid of my mattress, Nice office chair, office table and figure out how to deliver 15 boxes to my destination.

No one answered me from the company carrier service phone. All you can do is just hope for the best. Please don't choose this company for your own sake.

Date of experience: October 21, 2022
Florida
1 review
26 helpful votes
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Superb!
October 20, 2022

I hired the competent team of Southern Guarantee Moving and Storage. They did the work efficiently and without incident. The total cost was significantly less than estimated. I appreciate them and will use them again.

Date of experience: October 19, 2022
Ohio
1 review
25 helpful votes
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Best movers
October 19, 2022

They were punctual and very efficient. They accommodated me for a last-minute move. They were very professional & careful with my things. Recommended.

Date of experience: October 19, 2022
Massachusetts
1 review
25 helpful votes
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Awesome
October 19, 2022

Bronson and his crew did a fantastic job. Extremely prompt, thorough, proficient and friendly. I was astounded by how quickly they packed and relocated an entire home. My mother and I were greatly taken care of by them. They are reliable people.

Date of experience: October 18, 2022
Arkansas
1 review
20 helpful votes
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Very pleasant experience with them; I will hire them again when I move next time. With other movers, the costs add up very quickly. With Southern Guarantee Moving and Storage, none of that is an issue. The costs are simple, easy to understand, and overall efficient. Additionally, the team was very fast, careful, and efficient. Thank you for making the move so easy!

Date of experience: October 17, 2022
California
1 review
23 helpful votes
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Professional guys with good skills. Happy that my friends recommended that company for us. Used 2 trucks for our moving with 4 people... so fast and operative work, well done! All operation and scheduling had been done with Colin, such a good guy, and can give you advice with all moving stuff.

Date of experience: October 17, 2022
Georgia
1 review
0 helpful votes
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Dissatisfied!
October 15, 2022

I got a quote for a long distance move from FL to TN. I called Southern Guarantee Moving & Storage. I was given a quote which is not the actual cost for services I was getting. The quote from Southern Guarantee Moving was just an expensive fee for them to charge me before transferring me off to another company (subcontractor) that did the actual move. Well not the actual move. The middle man Handle with Care Co. Added their quote to the list of quotes and hired individual men to pick up my belongings which tried to add $850 to the quote for gratuity and added another $1,000 on top of the quote from Southern Guarantee Moving. Then for three days I didn't know where my belongings where until finally I was called and told they have a truck to put my things on and deliver them in 1-2 days. Then another two individual men made the long distance trip to deliver which I was ask to pay another generous gratuity at the request of the two men because Eli at Handle with Care told them I would pay them a generous gratuity :/ I don't believe the company Handle with Care is responsible for paying their workers. At least they don't appear to be. They rely on their customers to pay their workers on top of paying for their very expensive services. I would never recommend anyone to choose Southern Guarantee Moving company or Handle with Care Movers to move my belongings long distance ever again. If you don't want a huge headache and to end up broke and not knowing when your belongings will arrive at the destination then I would advise not to use either of these companies to move your things. Do your homework before committing and don't sign a quote with either of these companies because a quote doesn't mean anything to them. It will change that is the only thing guaranteed.

Date of experience: October 14, 2022
Minnesota
1 review
2 helpful votes
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This company was a nightmare from the start. You will not get your belongings on time, without damage, or for the price quoted. Avoid this company at all costs- they are shady and their business practices are bordering on illegal.

Date of experience: October 14, 2022
Florida
1 review
24 helpful votes
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Great service
October 15, 2022

Southern Guarantee Moving and Storage was a professional, helpful, and courteous group. I would tell you about them to anyone looking for a moving company. I appreciate your services and your efficient and careful work.

Date of experience: October 13, 2022
Philippines
1 review
20 helpful votes
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Impressed
October 13, 2022

Richard and his team were absolutely fantastic. They were easy to communicate with and professional. My move was slightly complex with multiple locations but they were a joy to work with on a long day. I highly recommend their team to anyone, thanks so much for making a stressful time so easy.

Date of experience: October 12, 2022
Pennsylvania
1 review
23 helpful votes
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Outstanding team
October 12, 2022

These guys were great. The love was really quick and efficient at both places and worked around a lot of the obstacles smoothly. Also, customer service was really friendly and responsive with setting up the dates. Would highly recommend them.

Date of experience: October 11, 2022
Michigan
1 review
22 helpful votes
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Great moving experience
October 12, 2022

All of the guys were friendly and upbeat the entire time. Helped to lower the stress level of a very stressful experience. The bill turned out to be exactly what I expected based on the quoted rate from day 1st. A++++ moving experience. Recommended!

Date of experience: October 10, 2022