SoufeelReviews 918

I ordered a Mother's ring for my wife last night. The website was very poor in determining the proper color of stones for my children and the month they were born in. Since I am color blind I also asked a friend to help with picking the right colors. We did the best we could and placed the order. I also left a request for a call and an email ticket to make sure the colors were correct before the order was completed so the ring would arrive properly and by Christmas. 45 minutes later a rep. Called my friends phone back (the number we left), I had not even received a confirmation email. She basically explained that the colors of the stones were not what I wanted do to the poor quality of the images on the web page. I asked if they could be changed over the phone. She informed me that because production has already started there was absolutely no way of making any changes to the product. I then inquired about the 90 day return policy advertised on the web page. I was then told to return the ring, have a correct one made would be a 30% restocking charge. I tried to cancel the order at that time and requested for a supervisor as the rep. Was now just talking over me and getting nowhere. I was told cancelling the order would also include the same restocking fee. I am waiting for the charges to clear so I can dispute them. My friend also just called to say that called her back in regards to the cancellation, she gave them my number and I have yet to hear back from them. I will be giving them 1 star below, only because I cannot give 0!

I purchased 4 personalized bracelets on 10/26/17. The website clearly states orders would be shipped within 3 business days.

As of 11/15, my items still have not been shipped. I have been emailing the company since 11/4 only to be advised that they are still working on it and that the orders are manually completed. All they are doing at this point is giving apologies.

I will not recommend this company to anyone and definitely will not be a return customer. "Sorry" Soufeel as you stated to me.

I have ordered a few times from Soufeel. And have always been very pleased. I particularly liked the hearts I ordered in memory of my late Mam and Sister. I was able to upload a picture of there favourite flower to have printed on them. I was so pleased I ordered a set for my other sister. I own a couple of Pandora bracelets and the Soufeel charms look as good as the Pandora charms. I would recommend the Murano glass charms Also there customer service is very good to deal with.

I ordered 5 rose gold rings. They were worn on a daily basis and after 3 days, the color began to fade from a rose gold to a pale yellow. After another week of it being worn, the band was completely silver. I talked to Soufeel's customer service over ten different times about the issues I was having with the items, but each time, I was told that they were unable to compensate me. They also requested additional photos of all the defective products, to which I complied. Even after that, I was denied compensation. Fed up with the
Terrible service and products, I requested for a refund, but was met with refusal and was asked to return the items. Keep in mind, I would NOT receive compensation nor a refund, so I complained until they agreed to give me a refund. It took two weeks for me to get my money back, but even then I did not get allmy money back. Overall, my experience was terrible and if there was an option for 0 stars, I would choose it in a heartbeat.

Please be aware of this website as it is worst place you could ever shop from. I order a custom pendant and I was suppose to receive it in 11-15 days. Nothing came. I emailed the CS and I was told to wait 18 business days. So I did and its been 22 business days and I still havent received anything. I have emailed several time to CS and all I ever get is to wait for another week. I have lost hope and this company is not even refunding my money back. This company is a joke and a fraud. Please be aware dont get fooled. Thats my advice.