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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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Siete eccellenti, ora più che mai suggerirò la vostra azienda per la vostra onestà, serietà, gentilezza, oltre alla bellezza dei vostri prodotti
I paid for a necklace that i never received! Contacted customer service with no response from them. Don't waste your money!
We apologize for the late response, Susan! We'd like to look further into this with you. Could you please send an email to [email protected] with your order number? Thank you! -Tiki
BUY FEW CHARM WITH PICTURE, AT THE OFFERS SAY IS 925, I BUY PANDORA CHARM AND I HAVE QUALITY PRODUCTS, SOUFEEL IS NOT GOOD BECAUSE THE CHARM IS READY WITH THE PINK COLOR, AND THE CUSTOMERS SERVICE IS NOT RESPONDING WHEN YOU SAY IS NOT QUALITY ABOUT THE OFFERS HAVE IN THE WEB SITE. POOR
Hi ALINA, we would like to apologize for this inconvenience, please send email to [email protected] so that we can help you further.-Alison
Magnífico trabajo y mejor trato, tuve una duda y enseguida me la. Resolvieron con muchisima amabilidad
¡Estamos muy contentos de que estés satisfecho con nuestro servicio, Silvia! ¡Gracias por sus amables palabras! ¡Nos aseguraremos de compartir esto con nuestro equipo! -Tiki
Amazing and Fantastic will definitely by again, bought lots of charms and a bracelet to make for my mums Christmas, also bought a charm with my boyfriends photo on it and got it engraved. Thank you again you are a wonderful company to Buy from. Lisa.
We highly appreciate your positive review, Lisa! And we are so happy you are satisfied with our products. We will be sure to share your kind words with our team. Happy New Year! - Tiki
I cannot express how beautiful my keepsakes are the quality is perfect and the craftsmanship is excellent... your companys customer service was wonderful keeping in contact the entire month. I know I was upset because of the timing that I ordered a month ago they made every way to try and get them to me. I would recommend this company but order early to make sure u get your beautiful item that was the only thing is I didnt get them for Christmas but I will order and remember to order early
Thank you Mia and Jess for all you did at customer service u get 5 stars
Nina Vecchio
Thank you for your trust and support, happy New Year!-Alison
Everything was perfect! What I've ordered is so beautiful, assistance team very helpful (thank you Fannie).
Happy to hear this, Marlena! I will be sure to share your kind words with our teams. Merry Christmas and Happy New Year!- Alison
Purchased both a gold and silver Carrie necklace for my college age daughters. Loved them and so did the girls.
Happy to hear this, Laura! I will be sure to share your kind words with our teams. Merry Christmas and Happy New Year!- Alison
I ordered two name necklaces 3 weeks ago and haven received anything in the mail, said it would be her before Christmas and now I have no gifts to give to anyone today. Starting to wonder if this website is a scam, I for sure would love a refund but they are never available.
Hi Justice, we would like to apologize for this inconvenience caused to you, please send us the order number or other details to [email protected] so that our customer service rep will look into this further for you.- Alison
Ordered a Christmas gift for my sister. I was so excited because I knew she would love it. It was ordered three weeks ago and it still has not arrrived. I was told it would arrive by the 19th. First I was told DHL would deliver it. Then I was told it was delivered. It was not. Then I was was told it had not shipped and should arrive before Christmas. I was then told that it would be delivered by regular mail. I wonder now if this business is running some sort of illegal scam where I should contact the authorities. Perhaps the good reviews are false. At any rate, I will make sure this company does not get any more business for me or the numerous individuals I work with. Buyer beware!
We apologize for letting you down! We'd like to look further into this with you. Could you please send an email to [email protected] so that our customer service representative can help you? Thank you! - Tiki
Unazienda di parola, ciò che propone lo realizza. Ottimo lavoro. Continuerò certamente a rifornirmi da loro
Grazie mille per la tua opinione, Fabian! Saremo sicuri di condividere le tue parole gentili con il nostro team! Buon Natale! -Tiki
Ive bought a personalised necklace and it still hasnt come, Ive contacted the company but they havnt replied!
Hi Jack, we are sorry about this inconvenience caused to you, please send your order number to [email protected] and our customer service rep will track the status further for you.-Alison
SOUFEEL was founded in 2009, since then we have delivered the best shopping experience for jewelry lovers all over the world. SOUFEELs direct to consumer model allows us to create the most beautiful charms, beads, bracelets and other accessories, and offer them to our customers at ultra-competitive prices all backed by our class leading guarantee and customer service.
Ive ordered from them about 4/5 times and each time I was Pleased w/ what I ordered ( Great Gifts)... **ONLY THING I DONT LIKE is that you are able to earn points from the money you spent but it expires...
Hi Tyshel, we are sorry about this inconvenience caused to you, please send us email to [email protected] and specific the issue, we will help you further.-Alison
I received my 5 charms yesterday they are beautiful so very pleased with them. They took just over a week for delivery at Christmas. I will definitely be purchasing from your company again.
Happy to hear this, Anne! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.-Alison
I ordered 2 name necklaces on 12-04-17 and they have never came in, was notified that it was shipped back to them. Very disappointed with Soufeel, now im scrambling to find a christmas gift this late into december. DONT BUY
We apologize for letting you down, David! We will improve the process of orders in the future. We appreciate your patience and understanding. Please feel free to send an email to [email protected] including your order number, so we can look into this further for you. Thank you! - Alison
Great customer service. Responded to my issue right away. Received order Love the personalized products. Already made a second order and recommend site to my friends and family.
Thank you for your positive review, Melanie! We are so happy that you are satisfied with our products. Thanks again!-Alison
I ordered 3 things on December 7,2017 it was shipped two day later and still hadnt come. It hasnt even left for transit its been 11 days
We apologize for letting you down, Myari! We will improve the process of orders in the future. We appreciate your patience and understanding. Please feel free to send an email to [email protected] including your order number, so we can look into this further for you. Thank you! - Alison
The customized charm I received is absolutely beautiful. The picture is clear and it will make a young girl very happy!
Happy to hear this, Jessica! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.-Alison
Best customer service by far. They help any of their customers if they need help with their orders and it makes it so much easier on us with their help. They're truly the best.
Thank you for your positive review, Isaac! We are so happy that you are satisfied with our products. Thanks again!-Alison
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Grazie mille per le tue parole gentili e le tue raccomandazioni! Lo apprezziamo molto! E saremo sicuri di condividere le tue parole gentili con il nostro team! - Tiki