Sonic ElectronixReviews 273

After extensive research found an amplifier I liked. They also carried the LC7i I wanted at a price $60 lower than everywhere else, and a set of RCA 4 channel cables. Ordered these.

Problem 1. Input a coupon code from their own website (saving 15% or about $37), but it failed to register. Had to phone a rep to resolve it. He fixed the problem, then advised me to pay through PayPal to avoid any further problems.

Problem 2. Later that evening I got an email from them saying they refuse to send my order untilI phone them again and verify my address. What happened to PayPal avoiding problems? I went to their website to check my account. Address was correct. I blew it off, assuming it was a hiccup.

Problem 3. The next day got the same email again asking me to phone them.

Problem 4. Okay, I tried to phone them, but after 10 min on hold I gave up.

Problem 5. About 4 hours later I tried phoning them again, hoping for less traffic, but again gave up after 10 min on hold.

Problem 6.3rd call next day my phone hung up on its own after 6 min on hold.

Problem 7.4th call next day after 9 min on hold got a message saying I was 9th in queue, gave up.

Rang credit card to cancel charge, ordered products from other merchants. Website / acct showed my items still in cart, not sent 4 days after paying.

Problem 7. Day 5, got an email saying they had sent my stuff. Unbelievable.

I ordered 2 pair of speakers on Sunday Sept 9th. I was charged for them and received a notice that the "order was in process". The status is still "IN PROCESS" and I have e-mailed, called and tried to chat on line to NO AVAIL. I called 5+ times, waited on hold for the "next available agent" for over 20 minutes each time. I was then told I was "1st in Que" by the automated message, then it told me no one could take my call and to leave a vm. I left vms and still haven't heard from them! I am concerned this company may have gone out of business.

I ordered a stereo/backup camera on 8/13/18 from Sonic Electronix with 2 day free shipping. It stated the item was in stock. On 8/15/18, I contacted Sonic Electronix because I had not received a shipping notice. They said it should ship that day. It did not. I received an email on the 16th that it should ship that day. I again called on the 17th, Eric assured me it would ship that day. The following week, I received an email asking me if it was a time sensitive order and I replied yes, it is a birthday gift. I have emailed them twice asking for a refund and received no response. Since the 17th I have been unable to reach them by phone. I filed a dispute with PayPal on the 20th which the seller has yet to reply. On Sonic Electroniz website they still show the item in stock and ready to ship. I feel scammed.

Absolutely appalling customer service, an amplifier developed a fault within their warranty period and it is completely impossible to contact this company to have them honor their warranty. Phones are not answered, messages not responded to, I wish I knew this before ordering from them.

There are many other fine retailers out there, please use them and let these guys sink, you can't get away with treating your customers like crap these days.

I ordered tweeters and sub speakers for my Mazda 6. The website said the models would fit with no alteration needed. When I received the speakers the tweeters would not fit nor would the speakers. Sonic advertises easy returns. I filed online for a return RA. The website said pending, and no additional information was given. I called Sonic 4 times to inquire about the return, at no time can you speak with an agent, you can only leave a message due to no agents available. I have left 2 voicemails and emailed Sonic. I have never received a response. Now the RA has been cancelled on there website. It maybe easy to order from them but trying to return products seems impossible. Terrible customer service and infrastructure. Shop with somebody else.