Sonic Drive-InReviews 288

I have no complaint about customer service, but that's not what has kept me away for years. My problem is the quality of food. Most recently, the new 'smash burger' on the menu. Have the creators ever had a smash burger? There was nothing smashing about it other than it looked like someone sat on it. This sonic smash burger tasted nothing like a smash burger- get off that train because y'all are seriously a joke. The best thing Sonic ever had going was when Peter Grosz and T. J. Jagodowski were doing the commercials. Do better or better yet, give up.

Overcharge for purchases on your app. App does not recognize what stall you are in when you arrive. SLOW SERVICE Fast Food Restaurant

If I could give them a zero, for customer services I most definitely would. I order in the app, when I arrived they inform me that they can not honor the order to call customer services for my refund. This was the exact same order prior month ago. I know the info or explanation the GM, he claim to be, with dirty clothes on before 12 pm is ridiculous. How ever he was outside hanging out while the staff was working like DOGS. CS was no better, apologizing with no recourse of action is pointless. Moving forward you will never get another dime from me at this location.

I was ordering and the guy cut me off and gave me my total without me being able to finish ordering.

The Sonic drive-in on Challenger Av. In Roanoke, VA I hate to report was horrible the evening we went. Attitude from who delivers the food was very poor. Our food was reheated and not fresh from the hot dogs to cheese stick and onion rings. We tried to tell mgr. But he was not there and they would not pass on our information. I'm truly sorry to report this. We go at lease once or twice a week and this was unacceptable. Sorry..

I have been trying to use the app to order food for almost two months and when it gets to the payment page it dtates that stare does participate in mobile orders or app orders and I loose the bonus food that I have earned. The store not the corporate office seems to care, since I have spoken to both multiple times and they have NEVER done one thing to try to make things right with me. So I guess they don't mind loosing a loyal customers business.

The customer service seems to not be trained to solve simple issues. It is corporate's responsibility to prevent damaging customer unsatisfaction.

I visited the sonic on airport road in Allentown Pa on Saturday after waiting in the drive thru for nearly 10 mins with no communication the lady finally speaks only to say we ran out of almost all our food so we can't take your order. I asked her why she made me sit there so long before just saying that. How does a restaurant run out of almost all there food? She didn't even know what I wanted. I could have just been there for a soda and she just rudely turned me and my kids away. Mind you the car in front of us got their food with no problem. I truly believe she just wanted to close the restaurant. I will never give sonic my money or business again.

My stuff took 45 min and i only got three drinks. Also there was not that many people there. The dude that brought out our drinks didn't have his hair pulled back nor did he have on a hat.

I ordered multiple UNICORN SLUSHY'S for my clients I take care of! I specifically asked for them to mix the white slush with the pink liquid to make it pink as it's sopose to be a unicorn drink?!?! Along with leaving the juice out from the bobas which they pile at the bottom and it's disgusting! I explained all that to the person taking my order tell me why they ignored every thing I asked for them to do which I shouldn't have to as it is their job! I'd like to know why not one employee knows how to make it correctly! What's the dam point!?! I also got shorted $1.00 which was not my money! Best part is the one girl really thought it was funny laughing! She's so lucky! Photo of the drink is only of one of them which she added way to much pink syrup to it after the other girl making it incorrectly! I gave up after that! It's sad! It's like she piled that pink syrup trying to be funny!

Durant on rd 1111 N ave Is the worst place ever. Please don't go. I went there ordered my food and only got two medium French fries when I asked for a burger. My fault for not checking the bag first but they should have did there job right. Went back and got the order changed. My bf wanted a drink and pressed the button. The girl said "One straw?" And before we could say no, she left and some guy brought us out a straw and then left. We pressed it again and she with the upmost disgusted attitude said "yeaaa?" We tried ordering again she said "another straw?" No. Finally got what we WANTED and left. Horrible place. They also messed up my bf drink. He orders a chocolate milk shake and they gave him all chocolate syrup and ice cream. You couldn't even drink it

This was hands down the worst fast food experience I've ever had, and it deserves to be called out. On May 3,2025, at 11:45 AM, I placed an order at the Sonic on East Stone Drive in Kingsport: a #3 combo with a cheeseburger, medium tater tots, and a large Diet Coke. I paid $12.06 (including a $2 tip) with my debit card, and the payment immediately showed up on my online banking app. After waiting 15 minutes with no food, I pressed the red button to ask about my order. A male employee answered and told me there was no order for me—despite the fact that I had already paid. When I started explaining, he rudely cut me off mid-sentence. I had to press the button again just to get someone to listen. A female employee came on, and after I explained the situation again, she refunded my payment. Then, a minute or two later, food was finally brought out—but it was cold. The cheeseburger and tater tots were stone cold and inedible. The Diet Coke was the only thing even remotely acceptable. This entire experience was unprofessional, frustrating, and unacceptable. I chose Sonic over Chick-fil-A because I didn't want to wait in a longer line. Big mistake. I will not be returning to this location—or likely to any Sonic—after the way I was treated and the complete failure to deliver even basic service. This location needs serious improvement in customer service, order accuracy, and food quality. Absolutely unacceptable.

Trash! Food was disgusting and the customer service was horrible as well. The young guy at the window needs a refresher on customer service, waste of time and money! I'll eat Mickies before this trash place again!

The sonic and Conover, North Carolina is absolutely the worst place ever. They will not take your order at drive-through. They will not take your order you park and click the red button. You are completely ignored. I sat there over 25 minutes tonight waiting to pick up an order that placed online and finally left because it is ridiculous if they don't have any employees they should close the place down. I only gave it a one because there was nothing less that I could giveit.

I went to this drive through with my six year old for a treat we had a very simple order 1 m&m blast and one Oreo blast. This is where it went wrong first it was a good 20 mins before anyone took our order Then it want another 30 before it got to the car. This was only the first problem when the order finally arrived my daughters ice cream was missing we pressed the red button once more and told the guy he promised us a free one (even tho i had already paid for it) then 30 mins later still no blast i would give 0 stars if i could. :( :( :( this place is supposed to be fast it ate a hour and a half of my time

I went to Sonic which is near my house by *******. Today 03/18 I ordered a chicken sandwich meal from Sonic. I was insulted by Sonic for being black. But the USA knows how to trick blacks into coming in there country to work for free and for low pay right?

The sonic drive in in Eunice is disgusting. I went to use the bathroom and the bathroom was horrible. It had tissue everywhere, the issue was on the ground, and the toilet was dirty, and the food was nasty. My burger was hard. The meat was black and tasted like burnt. And the fries was hard and brown, and my drink was watered down. I will never go there again.