SolopressReviews 115

Worst customer service, Placed order for printing business cards Job no ******* on Monday for a delivery on Wednesday, Wednesday evening I was emailed delivery on Thursday. Thursday I phoned them thrice no reply, Finally on Friday I spoke to someone who promised me for a delivery on following Monday, Are we fools to pay for 24 hrs service and wait for 1 week. I cancelled the order.
I have used solopress on many occasion but last few years they are bad to worst. Avoid its a trap

First I must say that the order I placed was on time, and the paper was of good quality. The issue I had was colour matching. Problem was, the faint background colours came out too strong making the foreground text unclear, possibly just my inexperience not allowing enough contrast.

So why the poor review? The customer service department didn't provide customer service.

I didn't ask for a refund, just advice on making sure that I had a way of achieving a better match when I ordered next time. The response "The printout matched the image you uploaded", not helpful as it doesn't match the screen (including their proof image) or my home test printout in both of which the text is clear. Now gone for home printed A4 posters using a cheap inkjet printer with cheap compatible cartridges, these, without changing the PDF input file, come out fine. But are not the A3 posters I really wanted.

Solopress is no longer what they used to be. Now they will simply not print your job on the agreed date and send you a lie that it has been dispatched and in later send another saying it will be dlspatched 3 days later. WATCH OUT. When you call them, you will realise they don't really care. I sent a job 3days before delivery, despite promising to deliver on the 3rd day, found out on the delivery date that they did not even bother to print it. I WILL NEVER EVER USE THEM AGAIN. I lost a client because of them. You have been warned, don't use them.

Awful service, this will be the last time! Twice failed to deliver my business card on the agreed date and time. I wasn't notified of any changes and what they do is resend your order summary with a different date (watch out for this - call and complain) - no reasons why they couldn't, no apologies, no incentives i. E. 10% discount as a gesture of goodwill. As a result i'm flying off tomorrow without my business cards and felt I need to make people aware.

After my first call, they explain my order needed to be reprinted, which is fair enough you have a quality control in place, but why would it be delayed by an entire day? Its only 250 business cards! Nonetheless, i was promised a 'pre 10:30am' slot for next day delivery and again they failed to deliver on that - this time it was there machines which were down. Again, it took for me to call and find out the problem. At this point they should be grovelling, giving me discounts or some credit to show incentive. ASK FOR A REFUND!

If it takes day four days to deliver a meager 250 business cards, then I will not be ordering from you again!

Solopress are one of the best online printers and services. I've been using them consistently for the last three years and the quality is always good as are the prices and turnaround times. Everything is laid out simply and efficiently on their website. But they aren't just a faceless website, there are real people behind this who will go the extra to help. If I have issues then their team will sort it for you. Jasmine Perry at Solo is excellent in this regard. Highly recommended. I am used to using online printers and if they didn't provide a good product on time then I would go elsewhere but I am struggling to think of an occasion when I wasn't happy and if I was it was usually my own fault.

Where do I start? Awful experience and we have lost a customer because they messed up the order. Quality of print was good but back pages came loose when opening. They also only sent a third of the order. No understanding and reassurance and refused a refund as the remainng order had gone to print. Frustrated was not the word and at no time despite numerous emails which were ignored, phone calls where I was fobbed off and when asking for email confirmation to confirm the delivery date promised - nothng came through. I exlained that because they had delayed the order and the binding quality was rejected by my customer that a cancellation occured. Nothng. Absolutely no customer service at all and we are nearly £500 out of pocket with a potential delivery apparantly with no email confirmation for friday. First and last time we have used them. Avoid, like the plague! They have taken our money and could not give a $#*! about anything past that. Unbelievably bad.

They just don't care.
Their prices are really good, their print is good enough, but their customer service is absolutely outrageous! Plus, they use DPD for delivery and DPD is incredibly inefficient.
I've placed an order with Solopress and the DPD driver didn't deliver my order saying that the lift in the building was broken, however there are 4 lifts in the building. Anyway, I spoke to Solopress and they did absolutely nothing to help. I really needed that order that day, so I needed to go all the way to DPD's depot spending a good amount of money in cabs to solve their mistake.
I've been trying to explain to Solopress' customer service team the mistake they made, but doesn't matter what I say, they make no effort at all to understand the problem. Every email they send back to me is with some patronising fact trying to prove that I'm wrong and I need to go back to them trying to prove the obvious to someone that doesn't what to help or care. Seems that they don't even understand their own system. And they don't even apologise when, time after time, I show them how wrong they are...
Anyway, just avoid Solopress if you need good work delivered in time.

Absolutely appalling experience. Ordered 2 print jobs with so called 24 hour service. One arrived 3 days later printed at completely the wrong scale, despite Solopress's own template being used. The other arrived 6 days later - too late for the event it was ordered for. Customer service following this was basically non existent. I eventually got a refund for one job but in the end they stopped responding to me altogether about the other one. DO NOT USE - they are cheap, but there is a reason for this!

Sadly Solopress badly let me down. I placed an order on Friday and realised straight after placing it that there were problems with it. No button to cancel the order; nobody available to help on phone or chat. I sent an email but nobody manning emails or phone over weekend. Somehow, however, my order printed and on Monday morning it was too late to cancel. If printing can happen over the weekend, then why not customer service too (even if more limited), in case of emergencies like this? Or at least a cancel button. I asked how to make a formal complaint and nobody had the courtesy to respond to my email. Deeply disappointing :(

I had been using Solopress for around three years and was really impressed with their service and quality of products. Unfortunately, the quality of their products has declined over the last six months. I recently purchased six roller banners from them and they all have faulty mechanisms. The posters I have ordered have all varied in quality and delivery has sometimes been delayed due to unexplained reasons.

I am now taking my business to a local company that can provide consistent quality. Something has happened at Solopress.

I had the same experience as a number of customers who have written in this forum. I used them on a number of occasions and found the work a little sloppy however not bad considering for the price and speedy delivery. However customer service are their weak link. I remember seeing on their website that they say they re-print / refund work if customers are unhappy. I found that to be 100% false, not only that but it was so frustrating dealing with their customer service, that I would advise anyone against even trying.

Used Solopress for years with excellent print and service, but this year they have gone downhill. If the job is printed well, it's good quality, but if it; s not they seem incapable of getting it right.
Customer service is a joke, noone communicates, there's no complaints manager, you have to repeat yourself, even after complaining you only get, sorry about that. We've lost long term clients work because of this.
They are trying to do too much, too cheap and it's now bringing the company down. Mistakes are made and noone cares, noone ever answers to it.

Awful service. Very peculiar negative attitude when dealing with customers, even loyal ones, when things go wrong. Initially they present themselves as open and friendly, always willing to help you out with queries - but once they have your money it's a different story, even if they are the ones at fault.
Terribly disappointing as I was a long standing customer. Loyalty, in this case, doesn't go both ways. Do not trust them. Save yourself time and money and take your business elsewhere.

Ordered banner flyers n cards and needed for event Sunday. Promised by Jake order would b delivered 7.30-10.30 sat morning... it didn't turn up! No one there at weekends!... live chat not there weekends either!... devastated and angry! Got refund at customer services Monday but Jake too cowardly to take my call! Man up... you make mistakes you got to deal with them and at least have guts to say sorry!
Don't use this company... let you down and unprofessional!