On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Solopress Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product affordability and some instances of high-quality printing. Many customers commend specific staff members for their helpfulness and responsiveness, highlighting a positive customer service experience when issues are resolved promptly. However, recurring concerns include significant service delays, inconsistent print quality, and challenges in communication, particularly regarding order cancellations and refunds. Overall, while there are positive testimonials emphasizing good service and product value, the company must address its operational inefficiencies to enhance customer satisfaction and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an odd request regarding paper weight and overprinting, answered within seconds by Kyle Springford to my total satisfaction, great service
Spoke to Hannah Cornelius online and she was great help! My flyers arrived as promised the next day. I would use them again.
Our company has used Solopress for the business cards for quite multiple times ( more than three times), they had a fabulous product printing, designing easy and quick, printing fast, and besides, good customer care service. I was asked to send out my invoices, as we haven't registered so at the beginning can't find invoices, but Amy Constantine was very patient and supported, she helped to located our invoices via delivery address, very detailed and helpful! We are happy for the service, and will definitely come back to them. High recommended to anyone wants business card printing service.
Amy Constantine and Hannah Christoperson were really helpful. Placed an order for business cards and will do same for flyers when design finalised.
I dealt with Sadie Taplin on the online chat to process an order and to check my artwork was correct before going to print. It was really quick and easy to do and Sadie was most helpful.
Fantastic customer service Sean Fitz-Gibbon went the extra mile today on sorting out a reorder from a previous order i placed in 2016! He sorted everything out for me in double quick time. I was extremely impressed and grateful.
Well done Sean Fitz-Gibbon :)
Thank you to Kyle at Solopress (online support) for sorting out my query, with professionalism and efficiency.
Once again, Solopress have provided 100% perfect customer service today as always. Helped by Kyle Springford to check my artwork, prepare my order and send me a link to pay. The first time I'd ordered this type of product and just wanted re-assurance that I'd set it up correctly. Nothing is ever too much hard work for the Solopress team and I've now used them hundreds of times over the past few years. Very cheap, but only in cost, not in quality.
I was initially confused during the checkout process for buying my flyers, but I received help from Amy Constantine via online support chat and she was great!
I ordered via the chat and spoke with Kyle Springford. Brilliant customer service and a super speedy response. The process of ordering was very quick and easy. Thank you.
Thanks to Sean for his help and guidance only took a few mins to get the cost and advice I needed.
Cheers
Mark, Edinburgh
If you're looking for easy to do business with affordable flyers Solopress are it! Really helpful online chat service quick to resolve artwork issues - thanks Sadie Taplin! And the work I needed was free!
Quick turnaround and delivery and flyer quality is excellent - thoroughly recommend - delivered on time too and courier good.
Online support agent Amy Constantine was extremely helpful in helping me to find a print template for some flyers that I wanted to produce.
I needed something printing that I couldn't see an option for anywhere on the website as I've found with many printing companies lately but thankfully I used the online service and with the help of Thomas Bowen I will soon be receiving a quote.
We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!
We have been using Solopress for over a year now and we are thoroughly impressed by the service provided. We order often and cannot fault Solopress. The very few issues we have had with orders have been resolved quickly and efficiently. We deal regularly with Hannah Cornelius in getting exactly what we need and I cannot commend her highly enough; always helpful and ready to go the extra mile to provide excellent customer service. Thanks, Solopress!
I use Solopress all the time, I have always been really pleased with the level of service and quality products. Claire Claringbold has recently advised me on some products through the online chat service which I found most helpful. I would highly recommend using them for all your printing needs.
Best quality print, amazing customer service from Claire Claringbold, amazing prices and super quick turnaround!
Helpful service from Kyle Springford. Answered all queries promptly.
It would be good to have a split delivery option on line.
Always use Solopress good and flexible and helpful thank you. I don't understand bad reviews they've reprinted in the one case i had a bad experience
From the business
We've got an inkling you'll like our printing services. Affordable business cards, posters, leaflets & flyers with Free Delivery. Print Delivered Tomorrow.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members