soccer.comReviews 251

I placed an order a for a birthday present, a month out. The order was NEVER received. When Icalled about it the first time, we were told it was most likely a fedex issue and soccer.com put a trace on the missing package. I was supposed to be contacted by someone in support letting us know where the Jersey was, no call. I called back two days later and were told the exact same thing. I called again a week later. The customer service representative told meTO CALL THE POLICE to report the missing package because the Post office couldn't issue a missing claim on the package and it was not delievered. He was not going to issue me a refund, he just wanted me to call the police! They can not issue a credit because they do not know if the jersey may have been shipped. In other words, they have lost my jersey (a birthday present which did not come in time/NEVER CAME). They have my money and I don't have the jersey and they have lost a loyal customer.

If I could give it no stars, I would. We have purchased from soccer.com in the past with few issues. This time made up for all the times with no issues. We placed an order with express shipping and did not receive in the allotted time. When we called about it the first time, we were told it was most likely a fedex issue. We were supposed to be contacted by someone in support letting us know where the cleats were, no call. We called back two days later and were told the exact same thing. We called once again two more days later. This time we were told the same thing. After speaking with supervisor Hosea, we got a lot of double talk. They can not issue a credit because they do not know if the cleats have been shipped. In other words, they have lost the cleats. We were then told that he would send a replacement pair, but they are no longer in stock. They have our money and we have no cleats. They have lost a loyal customer.

They were going to require me to pay $7.50 out of pocket for shipping on a $12 order and still use my entire $20 gift card. Even after asking to talk to a manager, I was told the manager would tell me the same thing and that it would basically be a waste of both of our time if I wanted to talk to one.

The details are not worth my time to explain: suffice to say that after multiple attempts, the physical gift card I was attempting to order for my grandson, beginning in early Dec. 2016, never came and there was no communication from soocer.com explaining the problem or attempting to remedy it. Finally they finally emailed an electronic gift card and it didn't work (finally did after multiple attempts). Then they send an email (three times) to my registered requesting my review, requiring me to sign in to my account and when I attempt to, they say my email address is unregistered, despite their having sent at least 6 emails to this address: dumbfounding incompetence!

Our club directed us to order our children's uniforms from soccer.com. We followed the size chart provided on the web page, and even ordered up to ensure that the uniforms would be big enough. The size charts are obviously completely wrong, because the uniforms that we thought would be big are actually at least one size too small. Soccer.com will not allow us to exchange, and they will not accept any responsibilty for the fact that the uniforms are not as advertised. I should file a chargeback, but our club has offered to buy the too small uniforms in the hopes that they can re-sell them to another player.
Clubs and leagues should avoid ordering from this company at all costs.

RUN AS FAST AS YOU CAN FROM THIS HORRIBLE COMPANY! Paid extra for two day delivery on Christmas only for the order never to NEVER arrive (EVEN THOUGH THEY SAID IT WOULD) and when I called they said it was on back order and I would not receive until mid-January. When the item did arrive I returned it and they keep taking the money out of my account even after they stated my money should have been refunded. I have been on the phone with customer service multiple times and placed on hold on for no one ever to return. I have never in my life dealt with such an unprofessional company!

Gave a one star rating only because there is nothing lower! Ordered item on Nov 7,2016. Promised delivery by November 17th. Now well into the new year and 4 phone calls later - still no jersey. Staff apparently taught to say they are " fast tracking" request but that is same story I got 5 weeks earlier when jersey was ONLY three weeks late! Asked to speak with a supervisor and was told they are too busy to speak with me. Left voice mail for so called Presidents office. Another joke. Still no response. Read other reviews. Stay clear.

My son received a soccer jersey as a gift and I was told the only way to exchange it was for me to purchase a new jersey and when they receive the big one back, they would issue me a credit. Well, 6 weeks later, still no credit and come to find out they credited the person who gave him the gift. Customer service was ridiculous and being placed on several lengthly holds they told me I should ask the person who gave my son the gift for my money?! Never buying anything from them again.

I order some cleats in November. I cancelled the order the next day as I got a notice they were on back order. I received written confirmation that the order was cancelled and that I would not be charged since the item did not ship yet. Then the week before Christmas they ship the item and charge my account with no authority to do so, putting me in a situation where I am out over $200 the week before Christmas. We all know that is when money is tight and needed for gifts, etc. I email them several times to have them put the money they charged my account without my authority back in my account. I get different canned answers to each email. Does not appear they take notes or have a system to take notes. Every time even when I replied it is a different person answering the email with different instructions. One instruction is to use the return slip in the box to send it back. Guess what, no return label. Finally I call and talk to a supervisor Dianna Brooks. She advises me the notes say a free beanie was cancelled not my cleats. I did not order a beanie or know anything about a beanie, no email, not in my order. Ini where. It is like they where just making things up. She emailed me a return label and told me once I dropped it off at fed ex they would see the tracking number and refund my money including any shipping charges. Well I drop it off after waiting in a long line and email them the tracking number and they email me back saying that I won't get my money until it gets back to them.

Don't even get started with this company. No control over processes, service, quality, care... Placed an order for a birthday present with 3 weeks until that birthday. Site showed shipment to be within 3 business days, and delivery within another 7 days. When I didn't get it by the 12th day, called and waited for 3 hours to get someone live on the phone, only to be told I didn't pay at time of ordering (as if I could actually place the order without paying!) Subsequent emails and calls only got the products delivered 2 1/2 weeks later, almost 4 weeks after initially indicated delivery date!

The site is promoted by our local club. Recommending to them to find an alternative. And, NEVER giving them a penny again.

BTW, couldn't give a rating less than 1 star. They don't even deserve that!

I returned two items, received an email within a week or so saying my return was processed. A month later, my PayPal account is still not credited. I called them and at first they said I would have to contact PayPal because Soccer.com already paid them, but then I was put on hold for a few minutes, and then was told that they will contact PayPal to have my reimbursement processed. I asked for a time table and they said 7-14 business days. We'll see... It all sounded very shady.

Within a literal 2 hour period, I called to cancel an order and was told that my order was in the "processing" stage. The website says that the order was merely submitted, but I asked for clarity on what "processing" means. I was told that the order couldn't be modified or canceled in anyway and they don't accept returns on customized items, but their order form forced me to select a number to put on the back of the shirt. This company will not be receiving anymore of my business and I suggest anyone else stay away.

I tried placing an order online but it wouldn't take my rewards cert, so I called and was told that system is new and there is a glitch and they would send me an e-mail with instructions within a couple of days. Once I got the e-mail, it said that I could combine the 20% off and the $10 coupon, but, once again, the online site would not let me. So, I called yet again. The girl tried telling me that I could not combine, but when I quoted her their e-mail stating succinctly that it said I could combine, she tried, put me on hold to get more help, then said she could not do it and that she would have to get help from a mgr. This was because the computer program took a percentage off, but not the full 20% off. If they are doing this with all of their customers, most of whom probably don't pay attention to a dollar here or there, they are saving quite a bit of money for themselves. I asked how long (we had been on the phone now for 50 minutes) and she said another 5-10 min. She said she could call me back if I preferred, and I really hesitated, but agreed. To her credit, she did call me back-- but only to lie to me. She said I got the discounts. Upon receiving the confirmation e-mail, it was still incorrect and did not include my $10 goal club discount. Fuming, I went to another website, ordered what I wanted, and then called to cx at soccer.com. The girl said she could not give me a confirmation # because she did not have one on her computer, but that I would receive a cx e-mail. Well, the next morning when I had not such e-mail, I called and they were closed, so I sent an e-mail stating that I had cancelled. The next day when they responded, they said they had no record of any cancellation and they could not cx one of the items. I called and asked to be directed to a mgr-- tired of all the lies coming out of the phone techs. He started telling me that, unfortunately, they could not cx the order and after threatening to go to the president of the company, miracuously he was able to cx it. A real pain in the butt! I do not recommend this company at all!