soccer.comReviews 251

I ordered a soccer shoe on 7/2/18, and said it will arrive on 7/9/18. Just checked and the order now have switched to 7/13/18. I don't know why it keeps doing this. This has happened before. Before placing the order, it says a date which it will arrived, then once the order is placed, it's always 1-2 weeks afterwards. The saddest part is that there are no other sites to compete against it so they are free to lie about it whenever they want.

I dont know how else to warm you! Ive been thru HELL with this company. They are LIARS! Shipping says one thing and you wont get youre item for 2 months, still waiting. I call and they promise to reinburse me 10% (what a joke) for the inconvenience and still NEVER got it! Call them again and they cant find my order. I ordered my husbands Soccer Jersey a month before the World Cup... looks like Ill hell be getting it when the World Cup is over. Im so sad his gift didnt work out. Just stay ways regardless if u get 20% off, which I didnt use but keep getting emails for... ugh! Not worth the stress. And he time on the phone. They dont care or will do anything to help you!

They send my package to the wrong address due to a mix up with the street number. First of all, if the mailing and similar billing address were similar, my credit card should have not been validated, that tells me they don't even protect their customers by verifying that.
Then, the wrong address that Fedex physically delivered the package to, DOES NOT exist. I went down the street and look for it myself, the block doesn't even go that high.
They kept on insisting they delivered it and there was nothing they would do. Terrible and uneducated customer service. Better web sites online

Been a soccer.com customer for years... until today.

Will not buy from them ever ever again.

Bought shoes online today, and

3.5 days later...*crickets*

At last they send me a update email.

Only to find out its a email asking to charge my credit card because they made a mistake calculating my shipping fees. They want to charge an extra 27.00 on shipping because their site made the mistake.

I told them to own it to their mistake and cover it. But they said no.

WOW.

Trash company that doesn't care about its customers.

So they cancelled the order afterall.

I orders my son's present at least 3 weeks before Christmas but it never made. Now here it is 01/11/18 and still don't have it. I called them on 12/27/17 to see what was going on but they couldn't find my order (that was paid for with paypal) and told me to call back on another day. I filed a dispute with PayPal because i couldn't find my electronic receipt. I was hoping they would help but they ruled against me. They said the package was delivered which it most certainly was NOT. I will never purchase anything from them again. If I wanted to give away my hard earned money I would find someone in need to donate it to not some company that rips people off.

My son's school ordered special order gear through this site. Most parents received the navy blue instead of royal blue. This was a special order and navy was not even an option we could have chosen. The call center told all of us that we must have selected the wrong color. It took forever to get the "wrong" item and no apologies or offer of discounts were forthcoming. My son received the right color jersey 3 days after the end of the season. I had to pay twice for their mistake. I wouldn't pay 5 bucks for a $300 dollar pair of soccer shoes from this awful site. Between the cluttered homepage and the awful service... never again.

Current status of my saga.

1. I ordered an item using a birthday gift card in June. It was a Pulisic jersey I wanted to wear for U.S. national team games.
2.3 months later it never arrived so I emailed support
3. I was informed that even though it was listed in stock then, it wasn't. But nobody was going to tell me the order was canceled. REALLY?
4. I was informed I'd get a refund.
5. Woops had to ask again since it was a gift card.
6. The gift card I've received is for $0.00 not $100
7. I just went through checkout process and am informed that it is invalid and has 0 balance.
8. I sent back to customerservice and asked them to make it right and just send me what I want (supplied what I want and shipping address).
9. Replied they couldn't and sorry woops for the $0 gift card. New code for the gift card.
10. I put in the order again, and it says gift card cannot be applied because it has a 0 balance.

Each time I contact them, it's always me proactively (never them checking to make sure it works, or lifting a finger to make sure it WILL work).

At what point does not sending someone what they ordered, yet taking their money, become illegal?