SnapfishReviews 489

I lost albums, projects, and many photos during the migration. My children's lives were documented and saved on Snapfish. I'm told, "Sorry about that. Here's a coupon." Then I'm told, "Don't worry! Our engineers are fixing it!"

I'm so sad. I used this site as back-up storage. I thought that was the whole point of their site. These photos were all I had. Photos of my babies, birthdays, holidays, friends and family that have passed away. I will never stop crying over this. They have completely failed in their mission.

I was once in love with Snapfish. For over 10 years every month I stored my pictures there, ordered albums, cards and photo gifts. I share pictures with family & club members. Recently I wanted to SHARE an event with club members. My address book no longer has the groups I made. I had to choose each person one by one. One person had changed their e-mail and I could not update their address. After waiting an hour on the chat line I found out they no longer support the address book. No longer can you add comments about the pictures when you send them. Plus the person getting the pictures has to have an account to see them. I was stunned. I had earned (purchased) a lifetime offer for photo books for $10. What good is it now?

What successful company would change the way thousands of users are creating something on their website? What company in their right mind would expect people to be other than furious at being told all their work has been lost and that they were 'warned' (no email sent, as they said it had been). It is an outrage what Snapfish has done. People invest a huge amount of time and effort in creating things like photobooks. Now apart from losing a 40-page book, when I try to recreate it on the new version, I find the layouts are all different, there is no room for much text, the font keeps changing, there is no way to choose a theme... I could go on and on. Basically it is a complete disaster. I will continue and finish, since I have a deadline for this project, but I am totally amazed at how the management can have agreed to this disastrous move. I am waiting for the CEO to address the concerns of the huge number of people who have complained. An apology at the very least is required. An explanation would be even better. Adequate compensation would be another possibility.

Snapfish (UK) deleted all my photobooks with no option to migrate to the new site. Hundreds of hours of my work was simply erased. It cannot be right for a company to do this to me.

I am interested in Chris H's class action suggestion below.

Here's the thing - if someone spent 10 minutes organising, editing, sorting, dating and annotating the photos for each page of a photobook - which you will all know is conservative - then with 100 pages in a photobook that is 17 hours of work per photobook.

At the minimum wage, that comes out at $120 per photobook. Or £120 in my case.

I think I could reasonably claim compensation along these lines.

Just tried to get to get to grips with the new snapfish and glad to see I am not alone in being utterly appalled! Doesnt really seem like an upgrade more of a basic site, clumsy and awkward. I know that I would loose any unordered projects and my order history - cynically wondering how many £s were spent in the week leading up to this - but I have now found that all of my album titles from 2014 (a considerable number) have disappeared as well as that every single one of my photos was captioned and dated and all of this has disappeared. Photographs dated and put into a folder ready to make a new book on the new site are completely muddled, I am now thinking I will move elsewhere which is a real disappointment after many years and much telling of friends about the site and all the great photos and gifts I had ordered. If you are new to the site then Im sure you will be delighted but for previous customers (in my opinion) this new site comes up short of expectations.

Your new site is a disaster. I've been a customer for over 10 years and brought many products from you. I went into my "project history" and the only things that show up are from 2015. Many of my old photo books are missing and the ones that do show up have been destroyed by Snapfish eliminating many of the embellishments. This was all done without alerting the customers before they went ahead and changed their site. The classic site was so much easier to use - - - I truly don't know what they're thinking with this horrible new site. Bring back the classic!

So there are a lot of disgruntled people out there. Snapfish has taken a huge nosedive in my books. I have used them for years, canvas prints, calendars, mugs, photobooks etc. Just had some photoblocks printed - what a disgrace. They arrived with the edges all peeling, scratches on the front, damaged and mangled corners and damage on the black matt edging, glue spots on the photos. Admittedly Snapfish have agreed to remake them for me - but if this is a sample of their work now, this customer is not impressed.
I too lost a photobook that I had been compiling on the history of my family, hours of research lost. I asked them via online chat if my book was safe and would it be migrated to the new site and was assured more than once that it was fine... then after the allocated time frame it still wasn't there, so back onto online chat only to be told that mine didn't come over because the design I had used had been discontinued. That wasn't correct, they are still supplying the same size black leather album that I had been colating. So back to the drawing board.
Like some others I would like to use another supplier, but Snapfish seem to offer the best editing tools etc especially for photobooks.

I have just spent all day trying to get to grips with the new site but have given up! I loved snapfish and have made a lot of photo books, cards etc and recommended it to so many people but have admitted defeat and am looking at other options. The problem is that I can't find one as flexible. Really disappointing.
Had to put one star... against my better judgement as otherwise this wouldn't post

Please please bring back the old site!

I absolutely agree with all others... The new site is ridiculous. All the previous projects are lost. I was making a photobook and spent hours on it. Had no prior notice and all gone! I chatted to some one called Nagesh from customer services who just offered apologies saying as the photos are still there, just make a new project! Do these guys understand how much time it takes to make a project and what about the old ones? We should have been given prior notice so could have saved our projects... It is so frustrating and am feeling furious. Will no longer use their website and do not recommend it to anyone. Who knows next they will delete our photos and albums too without any prior notice, better save and order with someone more reliable.

I am absolutely furious with Snapfish. I knew there was a new website coming but had no warning that all previous photo books made and current half finished projects would no longer be available. I spent hours and hours on the book I am currently making and can't believe it's all gone! I 'spoke' on the chatline to someone called Ashok who stated that it was not possible to transfer from the old site to the new one. If only I had known that I would have quickly finished and ordered it before the launch of the new site. I asked why there was no warning and he cut me off! I am so livid with Snapfish who I've been using for years and have recommended to many people. There will be no more recommending. There must be thousands of people like me who have lost important projects.

They have lost all my photos and have nothing but excuses. Just got off the line with "June" customer service and actually told her to quit reading the script and talk to me about how to or who to speak with to locate my lost photos. When emailing I said "My photos have been removed and I can not find them" they responded with -ready for this- from your email we cannot understand what your problem is. HELLO YOU HAVE LOST MY PHOTOS. From all the other reviews it may be time to begin a class action suit. This company is uncaring and cold. They made me give them at least one star to post this. They really owe me a star. BAD BAD BAD

"DO NOT ENTRUST YOUR PRECIOUS MEMORIES WITH THIS COMPANY. It is a worthless effort to contact Customer Service, they will tell you anything to get you off the line. This is what happened to me. When Snapfish announced that projects made prior to 2014 would not be moved to their new site, I contacted Customer Service to explain how important some of my projects were to our family, and to see what could be done. Not one, but two different customer service agents told me to rename the older projects that I wanted saved, and they would be moved over. I wanted to verify the instructions and so I called again and spoke with a different Customer Service agent who gave me the same instructions as the first. After the date to move project came and went, I contacted them again when my projects were not moved. I was told to "please give us 2 weeks". That went on several times. After more than 2 months of this they finally admitted they were not moving the projects. What a bunch of liars! What I lost were annual photo journals of my one and only grandchild, and these took hours and hours to create. All gone, callously discarded. How can this company do this to loyal, long time customers? I find the new site to be much harder to use. I probably could eventually get used to it. But I will not deal with unethical people, so I am done with this company for good. Too bad, Snapfish was at one time a great company. In my opinion it has changed a lot. I hope that readers of this review take this information seriously, I wouldn't want to see this happen to anyone else.