SnapfishReviews 489

I was a loyal customer with Snapfish for years, however, now I am looking for alternatives for printing photos. Here are the reasons:
Snapfish deleted its Classic Site which had worked beautifully without giving us any choice or ways of saving our work.
The edited photos (spent hours working on and are my repeating orders) in various albums in Classic Site were not transferred to the New Site.
All the editing options from Classic Site, such as special borders and effects, etc, no longer exist
Even basic editing option such as crop are not accessible
The New Site is very hard to navigate
The Mobile Site is simply horrible to use.

New site is horrific! Half my photos are missing, from complete albums to albums partially full of blanks. Some albums are duplicated and they cannot be stored in chronological order. Photos can no longer be edited and the customer service beggars belief. It is mostly unintelligible with long delays in getting back to you and then they can only state the obvious...'if your photos are lost from our website our suggested fix is to re-upload'?

I shall not use any more...

It is very upsetting that my old albums are gone - What a terrible thing to do to loyal customers of many years. The mobile site is so awful - can't look at your albums as a separate item - now you can't edit photos for light and contrast - online rep says that feature is coming soon - I should have stayed with Shutterfly. All my photos are here and can't be transferred. All free 100 print deals are on mobile site only - yet I have to use my laptop to make my projects- and view my photos carefully. The new marketing team should take a look at all the negative reviews - you have caused an uproar of dissatisfied customers! What a shame...

I am getting exceedingly frustrated with all the technically glitches happening on the new site. I am all for change and improvements but why launch a site that has so many bugs? First my changes wouldn't save for weeks on any of my photobooks. Then, an entire 150-page photobook disappeared, representing months of work gone. Today, 90% of my embellishments in two separate photobooks just disappeared. Every time I contact customer service, I get canned copy/paste responses from the chat feature or someone reading from a script if I call. They always tell me to update my browser or allow cookies, even though I preemptively tell them I have already gone through those steps and it isn't that. Those times my issue was escalted to your higher team, I didn't hear anything for weeks at a time and then they emailed asking for information I had already provided and telling me that it was my fault that I "hadn't saved my work," even though I do save my work on TOP of the auto-save feature. The mystery of the disappearing photobook ended in a "sorry, it's gone, here's a free 20-page photobook credit, now recreate your work and save it this time." When I responded rather passionately that I had saved it, that it was unacceptable that months of work just disappeared, and provided the same identifying information for the umpteenth time, the album was magically found. Each issue has eventually been resolved without so much as an explanation other than "wait for a bit and it should be resolved." I am sick and tired of wasting my time working on projects wherein my work just vanishes without explanation. My time is valuable and I have none to spare to mess around on making projects that don't save or waiting around for glitches to be fixed. I have been a loyal, exclusive Snapfish customer for seven years and have spent thousands upon thousands of dollars on projects, prints, cards, etc. and have referred countless friends and family to Snapfish over its competitors. But I have just about had enough and am ready to start using one of its competitors who will appreciate my time, efforts, and money.

I can not describe how annoyed/ angered/ infuriated I am with the updated snapfish at the moment.

I have been using SF for years so was greatly concerned about loosing all my pre-2014 projects, my photobooks especially (oh the hours I had put into creating them) So I called up the a customer service representative.

Apparently the new site's software is incompatible with the old hence why projects were going to be deleted BUT I was told the way to save them was to go into the photobooks, modify them in some way and re-save them with a 2016 date to circumvent the pre-2014 cut off. They couldn't 'guarantee' this would work but to give it a try as 'apparently' it worked in New Zealand. That wasn't good enough for me so I asked if I could buy a hard copy in the form of a cd, dvd or usb stick from them. Couldn't do that either because of copywrite, which apparently applies even if the items are going to be permanently deleted.

Well NONE of my photobooks came across and to make matters worse ALL of my photo's are now completely out of order.

All in all I would NOT recommend this company anymore, especially as the same thing could occur the next time SF decide to update their software.

I have used Snapfish shince 2007 and LOVED it... until today. I signed in to work on a project in progress to find that ALL BUT 2 of my projects are simply GONE and that my albums are sorted by download date, not picture date. Mind you, in the old Classic format this was NOT a problem. I loved this site. Now I have lost years worth of work and cannot organize my albums to make any kind of chronological sense. "Chatting" with CSRs was less than helpful. I know loads of people who work in IT who say you don't close a system until the new system is fully functional. Might be taking my business elsewhere, but that doesn't get back what I have lost! Sigh.

I am a very long term customer and the new Snapfish has gone down hill. They no longer have the same custom covers for hardcover book options - and not a basic Christmas red color...
The page options are not good as before.
You can not enlarge a picture before you place it in your book
No spell check
Embellishments are not as good as the old site.
They should never have closed the classic site before they had corrected problems
Very disappointed