SnapfishReviews 489

Wow! Snapfish is really in the toilet! Wasn't expecting this mess with the upgrade, being a formerly loyal happy Snapfish customer. Spent hours creating the perfect book, ordered it only to have it cancelled without explanation. Customer service was awful, I received credits, ordered my book again only to have it cancelled again without a reason. I was ready to go for a third time and now experienced issues with the book missing photos, backgrounds and embellishments disappearing. Decided to see if I was alone in this. And apparently I am not. I am looking for a new company to replace Snapfish. Time to move on.

"I wish I could give zero stars.
I created books that I wanted to purchase on the "Buy one, get two free" special that expired April 15. But there was a technical problem with one of the books where some of the pictures would "shrink" when I went to review mode - it looked terrible! So I went to online customer support chat. They said it would have to be sent to the higher up technical team. That was on APRIL 11. I have "chatted" at least 5 times, e-mailed once, and finally called and talked with a supervisor on MAY 2! Every single time they assured me that it had been "escalated" and that a request had been sent to the tech team to resolve the issue. Now it is MAY 11 (a FULL MONTH later) and I still have heard absolutely nothing and the problem is not resolved. This is the worst customer service I have ever experienced. All anyone will say is that it is still with the technical team, who, of course, cannot be contacted except by them sending a message... Looks like I will have to find another site and start these books over from scratch. I will never do business with Snapfish again. "

Not only is the new Snapfish layout the worst and least user friendly web site I have EVER seen, they have now decided to take away any editing capabilities. I have asked them when it will be reinstated and was told their engineers are working on it and they have no idea when it will be available. So why discontinue their old web site while they are still working on the new one? So we are stuck with red eyes, dark pics, etc until they figure it out. I have been with them since they launched and I am now switching to another web site.

I ordered two sets of picture prints from this site. I received my orders and was charged the appropriate amounts. However, when my bank statement arrived today, the charges for these two orders were listed on my statement as "Recurring Card Purchase" and the phone number listed next to this vendor is a non-working number. I tried to contact the company via live chat. They never would give me a phone number and couldn't explain "Recurring" card purchase. Bank says this allows them to continue to be paid by me whenever they feel like it... I have seen a scam like this once before years ago. My card is cancelled per my request. Be careful because I do not think this is a legitimate deal. Beware...

I just completed 2 books on the new site and am working on my last one EVER. I tried the books from scratch and did not have too many difficulties but do not like the backgrounds, etc. I'm still working on the one they imported from the Classic site and have run into plenty of issues. I plan to switch to another provider that actually lets you edit the pictures so that you do not need 2 programs to complete a project. This has doubled my time spent putting these together in an already busy schedule. I gave it a shot and it is no longer meeting my (or a ton of others from what I'm reading) expectations - especially for the price - even at half off.

All the information we ate being given and were given is that our photos would be transfered to the new site. The majority of my photos from 2005 to 2010 are now empty. When contacting Snapfish, the response I got was "it appears that all your photos are corrupted and can no longer be retrieved. This happens from time to time with Digital media as part of the upgrade and compatibility changes." All of my photos were fine on the old site. The changevwas bad enough, but now my photos are gone. Had they warned costumers that photos may be lost, I would have bought prints or photo books to insure my precious memories would be safe.

I'm very disappointed that Snapfish would force us to change to a new site where we can't even edit our photos. It defeats the purpose of a photo site in the first place. The new site is awkward and not at all user-friendly. I assumed the editing capabilities were just difficult to find, so I used the classic site for as long as I could. Even then my last 2 orders on classic were cancelled because of some issues with my pictures. I have loved snapfish and been a regular customer for years, but am sad to say I will be switching to shutterfly or another site where we can still edit photos and the site is user-friendly. I need some photos changed to sepia, and the customer service rep is asking me to be patient (I've needed them since December and it is now April!). Please tell me why we should wait for MONTHS to be able to edit & order photos? That doesn't even make sense. You are a photo editing site where photos can't be edited. Absurd!

Snapfish have introduced a new website and in the process removed access to projects that people have spent hundreds of hours creating! No direct warning was given to advise people to finish their projects before the new site came online, except at the bottom of emails proclaiming the wonders of the new site format. This is unacceptable, and Snapfish should reactivate the old site, if only for a limited time, so that customers can finish and order the existing projects that they have spent so long working on.

Sign the petition here:

http://www.thepetitionsite.com/281/460/095/bring-back-the-old-snapfish-site/

For 6 years ( since the pregnancy / birth of our first daughter) I have used snapfish and loved everything about it!
I order yearly books ( around 150-180 pages) special occasion books ie bdays christenings etc and countless prints). I always wait for the discount codes as the books are so big.
Realised snapfish were launching a new site but never looked at any emails as things upgrade and change all the time. I just assumed it would be a new layout etc!
Gutted and absolutely appalled having just gone onto snapfish to find 3 finalised books totally gone? My whole 2015 book which had christenings bdays memories days out etc. My daughters second year book and our first holiday abroad book. These took soooo much time energy and love. The perfect words / pixs just everything all gone!
Customer services not in the slight bit helpful.
How can one site think they have any right to delete these books? I've been in tears as I do these for my gorgeous daughters to look back on. They are diaries / memories just for them. I put little captions in and everything and spend so much time on these so if God forbid anything ever happened to me my girls have a diary / memory book to look back on with loving words from their mummy.
Don't even know where to begin or what to do other than be heartbroken

I used to love Snapfish. Used them for numerous books and other projects and was always pleased with the results. The switch to their new format has been a disaster. When I went to reorder a book that I made just a few months ago, I found that all of the text had been lost in the switch. Also, it seems like book orders are taking WAY longer than they used to. I don't think the new format is any easier to use. In fact, it's more cumbersome. Snapfish should have stuck to the old successful format.